I am currently writing a message on my friends behalf. He messaged tech support and you guys responded yet it did not fix any issues. Incident: 130218-001998 ; His name is Daniel Snell and his account is registered to email@example.com. The password you gave him does not work. I find this alittle bit disturbing considering he has bought the game and has not been able to play in two days. Please get a customer support line, it would be the best route to continue peoples interest in guild wars 2. Thank you.