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Regional FlagUnable to make gem purchaseSource
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Ludacrits.3857
Target Source
#1 -

After making a “few” gem purchases today, I was then told I need to provide verification before I can make a purchase. Both of my purchase methods have been blocked. You really leave no way to provide this information except for a ticket, which I have started but of course, no response. This is really irritating. I understand why, to make sure someone isn’t making unathorized purchases but you really should have a better way for someone to provide this information so they can quickly do it and be on their way. Can someone plz look into my ticket. Thanks.


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ArenaNet Poster
Target Source
#3 -

After making a “few” gem purchases today, I was then told I need to provide verification before I can make a purchase. Both of my purchase methods have been blocked. You really leave no way to provide this information except for a ticket, which I have started but of course, no response. This is really irritating. I understand why, to make sure someone isn’t making unathorized purchases but you really should have a better way for someone to provide this information so they can quickly do it and be on their way. Can someone plz look into my ticket. Thanks.

I bet you have been answered, but if you want to provide the ticket number I’ll review as soon as I am able to do so.