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- Account security - We're seeing an uptick in reports of account theft and attempted account theft. We believe hackers are using databases of email addresses and passwords stolen from other games and web sites, and pre-existing trojan horses, to search for matching Guild Wars 2 accounts which they attempt to compromise. To prevent this, we have temporarily disabled the "reset password" feature, and we're working to bring email authentication online. To protect yourself, please ensure that you use a unique password for Guild Wars 2 that you don't use for any other game, email account, forum or web account.
- Email authentication - Email authentication is a feature that notifies you if someone tries to log into your account from a location you've never logged in from before. Thus, even if someone guesses your game password, he can't log in unless he also guesses your email account password. You can make email authentication even more secure by using an email provider that supports two-factor authentication, such as [1] Google or [2] Yahoo, and taking advantage of that. We're currently preparing email authentication and intend to deploy it in a phased rollout, starting on Thursday, August 30.
- Parties, guilds, etc. - Parties, guilds, and other social features are periodically failing. This causes issues such as party members not appearing on the map, and party members not staying in the same overflow servers as they travel between maps. This happens particularly during times of peak usage. We're working to fix related problems and mitigate this issue with each subsequent update.
- Worlds - Many worlds are filling up. We're keeping the number of worlds constrained so that worlds stay well populated even after the initial surge of high concurrency. However, we will add worlds as necessary. As of Wednesday, August 30, all German language worlds are full and all French language worlds are at high usage, so we're adding two new German language worlds and one new French language world.
- Overflow worlds - During this initial surge of high concurrency, and especially while many characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow maps. If you want to play with a friend, but you’re not on the same overflow map, you can form a party together, then right-click on your friend's portrait in the party list and click "join". Note that this functionality is sometimes intermittently unavailable due to the "parties, guilds, etc." issues noted above.
- Trading Post - We're working to bring the Trading Post back online. To help test, we've temporarily made it available to a random 15% of players, while we work to resolve remaining capacity constraints that will allow us to open it to everyone.
- Edit: We have completed our live testing of the Trading Post for today and the Trading Post is now in maintenance for all players. Thank you everyone that participated; this test has helped us tremendously.
- In-game mail - We detected a potential abuse of the in-game mail system and have temporarily disabled in-game mail to prevent any such abuse. We'll reenable it soon, hopefully in tonight's update.
- Edit: The fact that in-game mail is disabled means that it's currently impossible for account hackers to loot stolen accounts, so we're going to leave it disabled for just a little while longer, while we work to ramp up email authentication.
- Botting - We'll start substantial banning of bots on Wednesday, August 29. Since we're currently seeing widespread casual, unsophisticated botting, we will start with 72-hour bans for first offenses. In the coming days, as we address the casual botting problem, we plan to switch to our normal policy of permanently banning anyone who runs a bot.
- Forums - Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.
- Next software updates - The next update of the game server and back-end server software will take place tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform the update. We expect this update to have fixes for email authentication and in-game mail. Our continued work on the Trading Post is not tied to game updates, so we will continue to test Trading Post updates throughout the day.
They've also posted a new article with tips on how to keep your Guild Wars 2 account secure. You can read the full article here.
- Always use a strong password that is unique to your Guild Wars 2 account.
- Set up Guild Wars Account E-mail Authentication when it becomes available.
- Whenever possible, only check your e-mails from a trusted device.
Comments
#1 Fatalis
Golem Rider
Posted 30 August 2012 - 01:34 AM
#2 Azure Skye
Seraph Guardian
Posted 30 August 2012 - 01:37 AM
#3 Voison
Team Legacy
Posted 30 August 2012 - 01:39 AM
Voison ~ Asura ~ 80 ~ Warrior ~ picture
#4 Rekkie
Fahrar Cub
Posted 30 August 2012 - 02:08 AM
I hope we start getting patch notes for the updates they do.
#5 Black Metal
I'm not worthy
Posted 30 August 2012 - 02:24 AM
While that has me very alarmed, I'll be very patient when it comes to all the other network problems they are working on. Security first.
#6 Racthoh
Bladedancer
Posted 30 August 2012 - 02:46 AM
#7 Neato
Sylvari Specialist
Posted 30 August 2012 - 03:09 AM
Nice to see some of that other stuff though. Wish they'd actually post that kind of stuff on their site though, rather than just Reddit.
#8 malevolence
Vanguard Scout
Posted 30 August 2012 - 03:18 AM
#9 Black Metal
I'm not worthy
Posted 30 August 2012 - 03:49 AM
for me, it was when I picked up my CE box and put in the code. Had to log out of the client, but when I got right back in, they were in the in-game mail. I do understand that it's not working that way for some ppls though.
#10 Auenwing
Asuran Acolyte
Posted 30 August 2012 - 07:19 AM
We were sure something important enough had captured their time / attention based on the shutting down of mail, trading post, forums, etcetera and we weren't naive enough to think it was just performance issues.
Sadly, looks like our concerns were correct. Reported 2 gold selling spammers in game today. Was a shock to see them there.
Glad to see that ANet has the determination to do what is needed, despite knowing how some of their customers might complain. Particularly at release. They are doing the right thing to balance the long-term health of the game at a critical point in time.
We are quite willing to put up some inconvenience while they are doing so. Hope to see ANet resolve this, for everybody's sake, including theirs and the game we all enjoy.
Appreciate the time ANet took to keep us posted with information. Getting one large packet of information at one time was a good move. I'm sure they are incredibly busy.
.
#11 Archduke
Seraph Guardian
Posted 30 August 2012 - 07:25 AM
My info, I'm sure is safe and secure, but my email I use for GW2 is over-spammed and filled with junk and get like 20 junk emails every hour. So I have to dig through it to find stuff, like emails from ArenaNet. Thinking it might be time to change.
#12 BlueSmiley
Pale Tree Seedling
Posted 30 August 2012 - 07:38 AM
My info, I'm sure is safe and secure, but my email I use for GW2 is over-spammed and filled with junk and get like 20 junk emails every hour. So I have to dig through it to find stuff, like emails from ArenaNet. Thinking it might be time to change.
That would be a good idea. I got the same thing happening over here. Why didn't I think of that...
#13 Mena_haxtur
Pale Tree Seedling
Posted 30 August 2012 - 08:37 AM
#14 Denny Haynes
Asuran Acolyte
Posted 30 August 2012 - 09:18 AM
Example:; Pa,,.SS?/wOr*&d.
#15 Fhaerron
Fahrar Cub
Posted 30 August 2012 - 09:32 AM
We were sure something important enough had captured their time / attention based on the shutting down of mail, trading post, forums, etcetera and we weren't naive enough to think it was just performance issues.
Sadly, looks like our concerns were correct. Reported 2 gold selling spammers in game today. Was a shock to see them there.
Glad to see that ANet has the determination to do what is needed, despite knowing how some of their customers might complain. Particularly at release. They are doing the right thing to balance the long-term health of the game at a critical point in time.
We are quite willing to put up some inconvenience while they are doing so. Hope to see ANet resolve this, for everybody's sake, including theirs and the game we all enjoy.
Appreciate the time ANet took to keep us posted with information. Getting one large packet of information at one time was a good move. I'm sure they are incredibly busy.
Yes, people have missues the mailsystem and they where doing fixes on that. A more sad thing I've saw about 4 diffrent "players" most likly bots who where advertising gold selling sites ..
Hoewever just like you said I have a lot of confidence in Arenanet and I am pretty sure most of the players will be pleased and happy (haters are everywhere though)
Thanks for this usefull post & heads up
#16 Coren
Golem Rider
Posted 30 August 2012 - 10:39 AM
#17 Sarosna
Vanguard Scout
Posted 30 August 2012 - 10:51 AM
Parties, from what I tested with 2 friends, don't work squat. Party members are only tracked on map if they're standing practically next to you. Excluding the fantastic overflow system of course. Party members should be seen on map at ALL TIMES. They're in Lion's Arch and you're in Metricia Province? So what? You should still know where they are for crying out loud.
Not meaning to QQ but these kind of features are a must if they want this game to really be successful. People expect these features. It makes playing the game much less of a chore.
#18 Lydeck
Asuran Acolyte
Posted 30 August 2012 - 11:26 AM
#19 romulus71
Fahrar Cub
Posted 30 August 2012 - 01:17 PM
I doubt it. The majority of people actually enjoy playing, not standing around in one spot
#20 Valaria
Sylvari Specialist
Posted 30 August 2012 - 01:36 PM