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Arenanet have posted another status update on important issues over on reddit including in-game mail being turned back on soon and account security updates.

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This is the current status of the most important issues we're tracking with Guild Wars 2 live service.

Account security - Hackers are systematically scanning email addresses and passwords harvested from other games, web sites, and trojans to see if they match Guild Wars 2 accounts. We're taking a number of steps to protect our players from this, listed below, but we need your help too. To protect your account, make sure you use a strong, unique password for Guild Wars 2 that you've never used anywhere else. If your password isn't strong and unique, change it right now. For the highest level of protection, also create a unique email address to use solely for Guild Wars 2.

Here are the things we're doing to protect your accounts.
  • We have the "password reset" feature temporarily disabled. If you need to reset your password, contact our customer support team.
  • We now have email authentication turned on for all players with verified email addresses. With this feature, even if someone guesses your password, when he tries to login from a location that you've never logged in from before, you'll have an opportunity to approve or disapprove of the login through an email check.
  • We've noticed that hackers who discover a working email address and password combination don't always immediately exploit the compromised account. We sent email to everyone whose account has been suspiciously logged into asking them to immediately change their email address and password.
  • We will also be sending email to all customers whose accounts have been unsuccessfully tested by hackers. We strongly recommend that these customers create a new, unique email address for their account.
  • We left in-game mail disabled for another half-day, because it's difficult for hackers to loot accounts when both in-game mail and the trading post are disabled. Keeping mail disabled this morning to prevent account looting gave us time to get email authentication turned on for all players, and gave players time to secure their accounts. But we will be turning in-game mail back on soon, so we ask everyone to quickly secure their accounts.
Email authentication - We started ramping up email authentication after last night's server update, and it's now enabled for 100% of players with verified email addresses. Email authentication provides a high level of security for everyone, and can provide an even higher level of security when combined with two-factor email authentication. Here's how you can set that up. Create a new unique Google or Yahoo email address solely for your Guild Wars 2 account. Verify that email address with Guild Wars 2 to turn on email authentication. Then follow the instructions at Google or Yahoo to enable two-factor authentication for all logins to your email address.

Parties, guilds, etc. - We're working to address problems with parties, guilds, and other social features, which cause symptoms such as party members not appearing on the map, party members not staying in the same overflow servers as they travel between maps, and guild invites and guild chat failing intermittently.

Overflow servers - During this initial surge of high concurrency, and especially while most characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow servers. If you want to play with a friend, but you're not on the same overflow servers, you can form a party together, then right-click on your friend's portrait in the party list and click "join". Note that this functionality is sometimes intermittently unavailable due to the issues with parties and guilds noted above.

We expect the use of overflow servers to naturally subside as players spread out more through the world.

Botting - Yesterday we applied 72-hour account suspensions to 500 players who were running bots. We're continuing to detect and ban bots. Soon we will ramp up to our normal policy of applying permanent account bans to anyone who runs a bot.

Exploits - If you discover an exploit in the game, do not exploit it or publicize it, but instead notify us immediately at this new email address: exploits (at) arena (dot) net.

This morning there was a widely-publicized, newly-introduced exploit in which specific cultural weapons were selling for one-thousandth of their normal price. We fixed it with an emergency build this morning. We want to thank the vast majority of players who became aware of the issue, responsibly reported it, and did not exploit it. However, a smaller group of players did significantly exploit it, each purchasing hundreds or thousands of these weapons. We permanently banned 3,000 accounts of players who substantially exploited it, and applied 72-hours bans to another 1,000 accounts of players who mildly exploited it.

In-game mail - In last night's software update we fixed the potential abuse of the in-game mail system that we identified yesterday. We kept in-game mail turned off for another half-day while working to secure accounts against hackers, since in-game mail can be used to loot an account. And we kept in-game mail turned off while responding to this morning's exploit. We're now ready to re-enable it, and will do so this afternoon.

Trading Post - Yesterday we tested Trading Post with a random 15% of players. This test helped us gather valuable data to fix important bottlenecks. This afternoon we will test Trading Post with a random 25% of players, and then work to ramp up from there.

Tournament Rewards - We're working on fixing tournament chest rewards. Because this requires substantial testing, we do not have an estimated release timeframe to provide at this time.

Forums - Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.

Next software updates - We're making non-disruptive changes throughout the day. We'll publish the next back-end server update tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform this update.
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#1 chuckles79

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Posted 30 August 2012 - 11:23 PM

I have an idea to pitch to the good folks at ANet.  There is a gray area where you don't essentially rob the customer of $60 for exploiting a programming mistake you made.  Between 72 hour suspensions and account termination; you could just wipe their accounts like you did for Betas and pre-launch.
Save termination for repeated racism in spite of warnings and illegal activity.  72 hours for profanity, bad language, and taking light advantage of an exploit.

Do account-wipes for people who do massive exploitation.  The best part about that idea, is the punishment fits the crime.  You take the items out of their account, and wipe their progress.  They learn the lesson and you haven't essentially punished the customer for a mistake your developers made.

Of course if they go right back and do it again ban them.  This heavy hand with banning...I understand it when it comes to gold traders.  A zero tolerance policy and vigilance is a great way to stop it before it starts.  Yet some of the other bans I've been hearing about...it's making honest players nervous and an environment of oppression and fear is not going to nurture the type of community you want.

#2 Donkon

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Posted 30 August 2012 - 11:30 PM

Chuckles well said. I would also like to add that this banning is making them lose a lot of potential gem store customers. The way they treat people seems like they are trying to slowly kill their pretty great product. The bans are too harsh and hopefully they rethink their actions and possibly reverse the permanent bans they have been issuing for mundane reasons.

#3 Lol Lol Lol Guy

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Posted 30 August 2012 - 11:33 PM

View Postchuckles79, on 30 August 2012 - 11:23 PM, said:

I have an idea to pitch to the good folks at ANet.  There is a gray area where you don't essentially rob the customer of $60 for exploiting a programming mistake you made.  Between 72 hour suspensions and account termination; you could just wipe their accounts like you did for Betas and pre-launch.
Save termination for repeated racism in spite of warnings and illegal activity.  72 hours for profanity, bad language, and taking light advantage of an exploit.

Do account-wipes for people who do massive exploitation.  The best part about that idea, is the punishment fits the crime.  You take the items out of their account, and wipe their progress.  They learn the lesson and you haven't essentially punished the customer for a mistake your developers made.

Of course if they go right back and do it again ban them.  This heavy hand with banning...I understand it when it comes to gold traders.  A zero tolerance policy and vigilance is a great way to stop it before it starts.  Yet some of the other bans I've been hearing about...it's making honest players nervous and an environment of oppression and fear is not going to nurture the type of community you want.

This. this would make me happy. Being perma banned for something I DID NOT Do has kinda made me angry with ArenaNet. They need to start fresh. Things were going great during the headstart, but since launch, the games gone to hell. Seems like more exploits than their was before, people getting perma banned for things that should be 24 hour ban, or for something they did not do in my case.  I really thought the launch was going smooth, but man things sure are sucking at the moment.

#4 Kaylos21

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Posted 30 August 2012 - 11:33 PM

Considering they haven't mentioned anything about, I wonder if they even realize WvW has not been resetting the servers since the first day was reset.  they even kicked everyone out of WvW today at noon saying there was going to be a reset, and then brought down the servers.  Servers came back up, and still no reset.

#5 Freddy_Fakename

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Posted 30 August 2012 - 11:36 PM

View Postchuckles79, on 30 August 2012 - 11:23 PM, said:

I have an idea to pitch to the good folks at ANet.  There is a gray area where you don't essentially rob the customer of $60 for exploiting a programming mistake you made.  Between 72 hour suspensions and account termination; you could just wipe their accounts like you did for Betas and pre-launch.
Save termination for repeated racism in spite of warnings and illegal activity.  72 hours for profanity, bad language, and taking light advantage of an exploit.

Do account-wipes for people who do massive exploitation.  The best part about that idea, is the punishment fits the crime.  You take the items out of their account, and wipe their progress.  They learn the lesson and you haven't essentially punished the customer for a mistake your developers made.

Of course if they go right back and do it again ban them.  This heavy hand with banning...I understand it when it comes to gold traders.  A zero tolerance policy and vigilance is a great way to stop it before it starts.  Yet some of the other bans I've been hearing about...it's making honest players nervous and an environment of oppression and fear is not going to nurture the type of community you want.

They decided to cheat, exploit, to gain more money and a advantage over others when they were not supposed to. They deserve to be permanantly banned.

#6 KrakenAZ

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Posted 31 August 2012 - 12:00 AM

View PostFreddy_Fakename, on 30 August 2012 - 11:36 PM, said:

They decided to cheat, exploit, to gain more money and a advantage over others when they were not supposed to. They deserve to be permanantly banned.

Agreed.  It's refreshing to see a game company take a hard stance and (hopefully) stick to it.  I'm pretty sure that to be permanently banned in WoW, you need to video-tape yourself threatening somebody in-game, then driving to their house and murdering them with a hatchet.  Of course, if you hadn't had any previous issues, that might only move you half-way up the "penalty volcano".

#7 GODh

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Posted 31 August 2012 - 12:08 AM

Well said chuckles79 :)

View Postchuckles79, on 30 August 2012 - 11:23 PM, said:

Yet some of the other bans I've been hearing about...it's making honest players nervous and an environment of oppression and fear is not going to nurture the type of community you want.
And this in particulair, because what happens when you seem to exploit something, but you are not aware of it? :huh:

But its good to know why some things were still "broken" and that Anet is fighting bots and hackers...

#8 Maidere

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Posted 31 August 2012 - 12:10 AM

72 hrs and permaban right after that, that's a bit too hard imo. Reseting the acc (/w simultaneous temporary ban) should be enough for the second incident.

#9 Sir Elementalcheese

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Posted 31 August 2012 - 12:20 AM

View Postchuckles79, on 30 August 2012 - 11:23 PM, said:

I have an idea to pitch to the good folks at ANet.  There is a gray area where you don't essentially rob the customer of $60 for exploiting a programming mistake you made.  Between 72 hour suspensions and account termination; you could just wipe their accounts like you did for Betas and pre-launch.
Save termination for repeated racism in spite of warnings and illegal activity.  72 hours for profanity, bad language, and taking light advantage of an exploit.

Do account-wipes for people who do massive exploitation.  The best part about that idea, is the punishment fits the crime.  You take the items out of their account, and wipe their progress.  They learn the lesson and you haven't essentially punished the customer for a mistake your developers made.

Of course if they go right back and do it again ban them.  This heavy hand with banning...I understand it when it comes to gold traders.  A zero tolerance policy and vigilance is a great way to stop it before it starts.  Yet some of the other bans I've been hearing about...it's making honest players nervous and an environment of oppression and fear is not going to nurture the type of community you want.

A nice idea but potentially flawed. You buy 100 items and send them to your friends. They wipe your account and you reroll your character. Your friends send you back a portion of the items. The friends aren't going to get any punishment because they didn't exploit and you still end up with a load of the items.
Granted this wasn't possible this time (since mailing was down), but if they didn't stay consistant with the level at which they ban people, there'd be even more outrage at that.

I do agree though that there should be something in-between the 72-hour ban and perma-bans. It's too big of a gap to bridge and those only slightly over the 72-hour threshold are currently getting the most severe punishment possible which isn't fair imho.
But those clearly exploiting the issue on a BIG scale (and are clearly exploiting a bug) should get banned (again that's just my opinion).

tl;dr: perma-bans for major exploiters is a good idea, find something in-between 72-hour and perma-bans though.

#10 Saraphiel

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Posted 31 August 2012 - 12:36 AM

View Postchuckles79, on 30 August 2012 - 11:23 PM, said:

I have an idea to pitch to the good folks at ANet.  There is a gray area where you don't essentially rob the customer of $60 for exploiting a programming mistake you made.  Between 72 hour suspensions and account termination; you could just wipe their accounts like you did for Betas and pre-launch.
Save termination for repeated racism in spite of warnings and illegal activity.  72 hours for profanity, bad language, and taking light advantage of an exploit.

Do account-wipes for people who do massive exploitation.  The best part about that idea, is the punishment fits the crime.  You take the items out of their account, and wipe their progress.  They learn the lesson and you haven't essentially punished the customer for a mistake your developers made.

Of course if they go right back and do it again ban them.  This heavy hand with banning...I understand it when it comes to gold traders.  A zero tolerance policy and vigilance is a great way to stop it before it starts.  Yet some of the other bans I've been hearing about...it's making honest players nervous and an environment of oppression and fear is not going to nurture the type of community you want.
Well, its a good thing you are not working for ANet in this department.

The people that were banned for this substantially exploited this programming mistake.  In the hundreds of thousands of purchases scale of exploiting.  They knew fully well what they were doing, and they were punished accordingly.  The other people that took advantage of it to a lesser extent got their wrists slapped, but a 3 day vacation is still going to be felt (and it will be kept on their account as a record of behavior).  I applaud that, finally, a company is putting their money where their mouth is and following up on keeping the community free of people like that.

Wiping someone's account and removing their items won't rehabilitate someone.  They possess in their personality the type of abherrent dysfunction that drives them to repeat those behaviors.  If anything, it will instill a challenge in them to try harder, and not get caught the next time.  Its better to just get rid of them.

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it's making honest players nervous and an environment of oppression and fear is not going to nurture the type of community you want
Honest players shouldn't have anything to worry about.  There isn't "an environment of oppression and fear", unless you are one of the weasels and asshats that is trying to get away with exploiting or various other violations.  If you are truly an honest player, you should be heartily thankful that ANet is cleaning up the environment so you can have a better gaming experience.  Look at all those MMO's out there that are infested with hackers, bots, and communities that are cesspools of degenerates.  ANet is taking steps so that does not happen here.

I find it interesting that you would defend the exploiters, and have such a paranoid, negative view on this very positive action on ANet's part.

#11 roflmaooer

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Posted 31 August 2012 - 12:57 AM

View PostSaraphiel, on 31 August 2012 - 12:36 AM, said:

Well, its a good thing you are not working for ANet in this department.

The people that were banned for this substantially exploited this programming mistake.  In the hundreds of thousands of purchases scale of exploiting.  They knew fully well what they were doing, and they were punished accordingly.  The other people that took advantage of it to a lesser extent got their wrists slapped, but a 3 day vacation is still going to be felt (and it will be kept on their account as a record of behavior).  I applaud that, finally, a company is putting their money where their mouth is and following up on keeping the community free of people like that.

Wiping someone's account and removing their items won't rehabilitate someone.  They possess in their personality the type of abherrent dysfunction that drives them to repeat those behaviors.  If anything, it will instill a challenge in them to try harder, and not get caught the next time.  Its better to just get rid of them.


Honest players shouldn't have anything to worry about.  There isn't "an environment of oppression and fear", unless you are one of the weasels and asshats that is trying to get away with exploiting or various other violations.  If you are truly an honest player, you should be heartily thankful that ANet is cleaning up the environment so you can have a better gaming experience.  Look at all those MMO's out there that are infested with hackers, bots, and communities that are cesspools of degenerates.  ANet is taking steps so that does not happen here.

I find it interesting that you would defend the exploiters, and have such a paranoid, negative view on this very positive action on ANet's part.

The justice system of the entire world (except for places where stoning is still an acceptable punishment) is based on the fact that people make mistakes and are generally given a second chance.  Your very strong stance on this issue tells me 2 things:  1.  You take this game waaay to seriously to think that in-game behavior somehow deeply reflects someone's real-life persona, and 2.  You support oppressive, overly controlled environments.

If you boil it down, Anet made a mistake on how they priced something in the vendor.  Now people are being permabanned for making legitimate, admittedly massive, purchases on the vendor.  All this tells us for the future is that Anet will not give you the benefit of the doubt, and be swift and severe in their punshments.

This may not make the fanbois happy, but if Anet wasn't showing the same incompetence as the failed trading post with something as simple as making sure they didn't price vendors too low, none of this would have even happened.

#12 Red Moon Rising

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Posted 31 August 2012 - 01:10 AM

These people bought hundreds of thousands of items. I don't want these kinds of people playing the game. Bad seeds.

Sure they're clever. But no one likes a smart ass. No one likes a smart ass that can potentially ruin the economy or the game with the next exploit. We were lucky that the mailing system was down, genius on the part of ANet.

All I can say is I'm glad that ANet seems to have such a robust system of keeping track of account activities.

People know when something is "too easy".

Better to get rid of the 3,000 who can potentially ruin it for the rest of the 397,000.

#13 applebeefstew

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Posted 31 August 2012 - 01:13 AM

View Postroflmaooer, on 31 August 2012 - 12:57 AM, said:

The justice system of the entire world (except for places where stoning is still an acceptable punishment) is based on the fact that people make mistakes and are generally given a second chance.  Your very strong stance on this issue tells me 2 things:  1.  You take this game waaay to seriously to think that in-game behavior somehow deeply reflects someone's real-life persona, and 2.  You support oppressive, overly controlled environments.

If you boil it down, Anet made a mistake on how they priced something in the vendor.  Now people are being permabanned for making legitimate, admittedly massive, purchases on the vendor.  All this tells us for the future is that Anet will not give you the benefit of the doubt, and be swift and severe in their punshments.

This may not make the fanbois happy, but if Anet wasn't showing the same incompetence as the failed trading post with something as simple as making sure they didn't price vendors too low, none of this would have even happened.

The thing is, what other reason is there for players to purchase massive amounts of these weapons other than wanting to exploit the market in the future?

Honest players would, at most, just be buying one of each weapon they can use (assuming they have no idea about karma prices and didn't know it was a bug). Those players aren't getting permabanned and it's hard to say if they're even getting the 3 day bans.

#14 LeaFzSD

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Posted 31 August 2012 - 01:19 AM

Anet only perma banned those who intentionally exploited the system. Those who bought MASSIVE amounts

Those who tested out the exploit didnt get permabanned.

It goes without saying, if things sound too good to be true, it probably is. Those who were permanently banned knew they were exploiting the system because they bought massive amounts. Yes this amount is up to Anet to judge but they have been in the business long enough to decide what constitutes as intentional exploit.

#15 Cracken

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Posted 31 August 2012 - 01:22 AM

ArenaNet bans people that bought 3000 weapons for a price that was obviously wrong: "ArenaNet is too harsh"

When people finds exploiters or botters in-game: "ArenaNet SUCKS! WHY DON'T THEY BAN EXPLOITERS!?!?!?!?!?!!1!!!"

This community. It is full of sense.

They deserved it. Period.

#16 Saraphiel

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Posted 31 August 2012 - 01:27 AM

View Postroflmaooer, on 31 August 2012 - 12:57 AM, said:

The justice system of the entire world (except for places where stoning is still an acceptable punishment) is based on the fact that people make mistakes and are generally given a second chance.  Your very strong stance on this issue tells me 2 things:  1.  You take this game waaay to seriously to think that in-game behavior somehow deeply reflects someone's real-life persona, and 2.  You support oppressive, overly controlled environments.
to address your 2 points:
1) I'm a psych grad student.  I know very well how behavior reflects what resides within.

2) You just reinforced how little you know about anything.

I beleive in getting rid of exploiters, hackers, and bots.  That's a very strong stance?  I call it common sense. Who wants a game ruined by that?

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If you boil it down, Anet made a mistake on how they priced something in the vendor.  Now people are being permabanned for making legitimate, admittedly massive, purchases on the vendor.  All this tells us for the future is that Anet will not give you the benefit of the doubt, and be swift and severe in their punshments.
You are over-simplifying a situation and bending it to your own agenda.  People exploited a situation in a substantially large way. fully knowing what they were doing and why.  And they got punished accordingly.  There are rules, they broke them, and there's a price for that.  Its not very complicated.

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This may not make the fanbois happy, but if Anet wasn't showing the same incompetence as the failed trading post with something as simple as making sure they didn't price vendors too low, none of this would have even happened.

Ah, the "f" word.  I love when that is invoked.  The rest of your statement doesn't even make coherent sense, so I'm not going to indulge you any further.

Ultimately, as a reiteration, I applaud the firm stance that we have seen in the last couple of days.  Make an offensive name?  Spew out foul, offensive chat?  Discover glitches and then knowingly exploit them?  Welcome to the sting of the banhammer.

#17 Vapor

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Posted 31 August 2012 - 02:09 AM

Botters=72 hours ban
Making profit off of Anet's mistake=permanent?


Absolutely ridiculous, Anet better get their stuff together.

#18 Lajiskin

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Posted 31 August 2012 - 02:19 AM

I agree I'm a little mystified by the 72 hour ban on botters for the early stages, but it will be a permanent ban soon enough.  And massive exploitation should be dealt with swiftly and harshly.  Their absence will serve as a warning to other would be exploiters.  I have absolutely no use for them, good riddance.

#19 Lol Lol Lol Guy

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Posted 31 August 2012 - 03:26 AM

View PostSaraphiel, on 31 August 2012 - 12:36 AM, said:

Well, its a good thing you are not working for ANet in this department.

The people that were banned for this substantially exploited this programming mistake.  In the hundreds of thousands of purchases scale of exploiting.  They knew fully well what they were doing, and they were punished accordingly.  The other people that took advantage of it to a lesser extent got their wrists slapped, but a 3 day vacation is still going to be felt (and it will be kept on their account as a record of behavior).  I applaud that, finally, a company is putting their money where their mouth is and following up on keeping the community free of people like that.

Wiping someone's account and removing their items won't rehabilitate someone.  They possess in their personality the type of abherrent dysfunction that drives them to repeat those behaviors.  If anything, it will instill a challenge in them to try harder, and not get caught the next time.  Its better to just get rid of them.


Honest players shouldn't have anything to worry about.  There isn't "an environment of oppression and fear", unless you are one of the weasels and asshats that is trying to get away with exploiting or various other violations.  If you are truly an honest player, you should be heartily thankful that ANet is cleaning up the environment so you can have a better gaming experience.  Look at all those MMO's out there that are infested with hackers, bots, and communities that are cesspools of degenerates.  ANet is taking steps so that does not happen here.

I find it interesting that you would defend the exploiters, and have such a paranoid, negative view on this very positive action on ANet's part.

Except for the fact that i am an honest player, and due to a mistake by whoever viewed a report file against me, i am perma banned.

#20 rukh

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Posted 31 August 2012 - 05:24 AM

Not sure I agree with the psychology.  If I see an exploit I'm going to explore it - it's just natural.  Just like if I see a big tear in the game world leading to some unfinished part of the game I'm not supposed to see, I'm going to wander in and explore it.  If I see the sword of uber pwnage on sale for 1 copper, i'm going to play around and see how much I can buy.  

Anet should've just deleted all of these items straight from the inventory.  If they want to be mean then deduct gold for every copy perchased.  But bans for something that was Anet's own fault is crazy.

I remember in Guild wars 1 there was a bugged skill that 1-shot players in PvP that forced a ladder reset.  This was CLEARLY an exploit but I don't remember anyone getting banned for abusing it.