0
Today, Gaile Gray has posted ArenaNet's new account restoration process:
Quote
We’re pleased to tell you that we are launching our Account Restoration Tool (ART) today. With that tool, we will be able to restore qualifying accounts that were compromised on or after December 1, 2012.
- Account Restoration FAQ.
- Spanish Account Restoration FAQ
- French Account Restoration FAQ
- German Account Restoration FAQ
How does Support conduct a restoration? Agents will:
- Verify that the person requesting the restoration is the original owner of the account.
- Confirm that the request is for an account compromised after December 1, 2012.
- Review account history to verify that the account was hacked by a third party.
- Check account “snapshots” or saved states.
- Research other accounts involved and take action as appropriate.
- Restore (roll back) the account, when appropriate.
Can you use the Account Restoration Tool to restore a specific character or item? No, the entire account will be restored to its previous state; all progress and acquisitions after that date will be lost.
Can I pick the date of my restoration? No. The agent will identify the saved state or snapshot closest to the compromise incident.
Will I get everything back? Your character, items, and wealth will be exactly as they were in the saved stage/snapshot. However, you will lose progress and items that you acquired between the time of the snapshot and the time of the compromise. For example, if you were hacked on February 10th and the most recent saved state is February 5th, the account will lose anything acquired between February 5th—the restore point—and February 10th.
How long does it take to conduct an account restoration? The process takes only a short time, but because the research and verification process is time-consuming, we ask that you allow several days for us to complete the restoration.
Is there a limit on account restorations? We offer one restoration during the lifetime of a Guild Wars 2 account. To safeguard your account, please be sure you use the best security processes, as outlined in this article.
Account Restoration Tool Quick Facts
- The account will be reverted to its exact condition in the account snapshot. Characters, inventory, achievements, and wealth will reflect their state on the date and time of the restore point.
- Individual characters or items cannot be restored; the ART operates on the account as a whole.
- Account restoration does not affect any serial codes that were applied to an account. You would use the same serial code to verify your account ownership in the future.
- Account restoration is only for an account that was compromised by an unauthorized person. We do not restore accounts impacted by scamming, erroneous gem purchases, accidental deletions, etc.
- Shared accounts are ineligible for restoration.
- Accounts involved in the use of a third-party program are ineligible for restoration.
- Restorations do not impact guild banks.
Comments
#1 Ritualist
Golem Rider
Posted 11 December 2012 - 10:06 PM
#2 Lordkrall
Vigil Crusader
Posted 11 December 2012 - 10:11 PM
One restoration only? Couldn't they just offer additional restorations for a fee?
[/quote]
I think they would rather have people learn to take care of their accounts than having to investigate them every other week.
#3 Doctor Overlord
If you hate MMOs....
Posted 11 December 2012 - 10:12 PM
#4 Khalija
Leaf on the Wind
Posted 11 December 2012 - 10:16 PM
Was there some mass hacking occurence in early Dec? I was wondering why the Dec 1st date is mentioned.
[/quote]
Probably the first time they started the snapshots. They can't restore any accounts earlier than that because they didn't have any of this implemented.
Feel free to PM me if you have a question regarding moderation, want to leave some feedback, or just want to chat!
#5 Eon Lilu
Golem Rider
Posted 11 December 2012 - 10:34 PM
Hopefully the removal of free server transfers is next.
#6 Shayne Hawke
Seraph Guardian
Posted 11 December 2012 - 10:40 PM
#7 Var
Seraph Guardian
Posted 11 December 2012 - 11:43 PM
When did they promise this pre-release? I'm genuinely curious.
#8 Bohya
Vanguard Scout
Posted 11 December 2012 - 11:50 PM
#9 Featherman
Sylvari Specialist
Posted 12 December 2012 - 12:44 AM
#10 Nadia Roark
Asuran Acolyte
Posted 12 December 2012 - 04:58 AM
#11 Lordkrall
Vigil Crusader
Posted 12 December 2012 - 08:58 AM
It's a good thing they finally implemented this. No matter how many precautions you take there are some instances where you're still hacked anyway.
[/quote]
Not really.
I have played online-games for over 15 years, and I have NEVER been hacked during that time.
#12 Virdiana Sovari
Asuran Acolyte
Posted 12 December 2012 - 11:26 AM
Not really.
I have played online-games for over 15 years, and I have NEVER been hacked during that time.
[/quote]
Maybe you haven't been hacked once, but many have been. Me for example. I got hacked twice in WoW. Hard, long password, no keyloger, no gold buying etc. I still don't know how did they get access to my account...but they did. Fortunately Blizzard support is (was?) great and they can just restore everything in a few hours (once few hours, once day or so).
Support is one thing that is really bad in Guild Wars 2. Well, ArenaNet because Guild Wars 1 has got even worse one.
#13 Lordkrall
Vigil Crusader
Posted 12 December 2012 - 11:28 AM
Maybe you haven't been hacked once, but many have been. Me for example. I got hacked twice in WoW. Hard, long password, no keyloger, no gold buying etc. I still don't know how did they get access to my account...but they did. Fortunately Blizzard support is (was?) great and they can just restore everything in a few hours (once few hours, once day or so).
Support is one thing that is really bad in Guild Wars 2. Well, ArenaNet because Guild Wars 1 has got even worse one.
[/quote]
But what you said was that EVERYONE gets "hacked" sooner or later, which is simply not true.
The vast majority of the players never get their accounts stolen, unless of course there is a breach of company's servers.
#14 Virdiana Sovari
Asuran Acolyte
Posted 12 December 2012 - 11:48 AM
But what you said was that EVERYONE gets "hacked" sooner or later, which is simply not true.
[/quote]
Tell me more about how
[quote name='Virdiana Sovari' timestamp='1355311588' post='2115556']
many have been
[/quote]
is equal to EVERYONE.
#15 Lordkrall
Vigil Crusader
Posted 12 December 2012 - 11:51 AM
Tell me more about how
is equal to EVERYONE.
[/quote]
Ah, sorry, I thought you were the one I quoted the first time.
#16 Illein
Seraph Guardian
Posted 12 December 2012 - 11:54 AM
#17 Rashy
Vanguard Scout
Posted 12 December 2012 - 12:14 PM
#18 Tellia
Vanguard Scout
Posted 12 December 2012 - 12:23 PM
Not really.
I have played online-games for over 15 years, and I have NEVER been hacked during that time.
[/quote]
have you ever been caught in a hurricane? im going to assume no.
does that mean its impossible for someone to be caught in one? no it doesnt.
just because YOU werent hacked in 15 years by no fault of you own does not mean OTHER people couldnt have been hacked, by no fault of their own. your own personal experience does not dictate the universe. things that havent happened to you can still happen...
#19 Lordkrall
Vigil Crusader
Posted 12 December 2012 - 12:45 PM
have you ever been caught in a hurricane? im going to assume no.
does that mean its impossible for someone to be caught in one? no it doesnt.
just because YOU werent hacked in 15 years by no fault of you own does not mean OTHER people couldnt have been hacked, by no fault of their own. your own personal experience does not dictate the universe. things that havent happened to you can still happen...
[/quote]
I have never even implied that no one has been hacked (which would however be true), I simply stated that assuming everyone WILL get hacked at some time is completely wrong, and quite silly.
#20 Nadia Roark
Asuran Acolyte
Posted 12 December 2012 - 02:44 PM
I have never even implied that no one has been hacked (which would however be true),[/quote]
Da faq?
[quote]I simply stated that assuming everyone WILL get hacked at some time is completely wrong, and quite silly.
[/quote]
Reading back, the word "everyone" does not appear in the post you were responding to. Featherman uses the generic "you" and states "there are [b]some instances[/b] where you're still hacked anyway," which is 100% true. I played online games for ~12 years without ever being hacked until this last Friday. I didn't really even have particularly strong passwords, I must have simply been very lucky.