Okay, this could be a pretty shameful first post, but I'm a new to GW2, and my friend and I have just started playing (As free accounts) two days ago.
We had quite a difficulty with choosing servers (home worlds), but then we found out the whole megaserver thingy so I ended up in Underworld while my friend was in Maguuma.
Not long after we started playing (both playing Asuras) and we were in the starting area, in the same place (Soren Draa) and we couldn't see each other. I checked the map and it said "Player is in a different instance of this map.".
Note that my friend is level 12 and I am level 7. My friend is able to travel to Rata Sum, which I cannot get to at this time, and that's the only time where we're both in the same instance, but when he comes back to Soren Draa, we're no longer in the same instance.
Now I have spent two days, and hours researching this on different forums and they all say to go to character selection, go to a different map and come back, and neither of us can see the Join player/Join Instance button. Both of our regions are North America too.
Can anyone help, please?
Edited by Tikeyy, 12 April 2017 - 06:36 AM.