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I think My Account Has Been Hacked/Compromised. :-( Can Someone Out There Help Me Please!?


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#1 MissLuckyBlades

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Posted 01 June 2017 - 12:07 AM

Excuse me? Can anyone out there help me please? :-/ :-/

 

I think my GW 2 game account has been hacked/compromised, and I'd really like someone to help me out A.S.A.P please!?  :-(

 

I haven't played in a few weeks, but this evening I just tried to login to my game. only to find that I am landed with this damned stupid mobile authentication message! >:-(   >:-(

 

http://oi402.photobu...LoginScreen.jpg

 

So now I cannot login into my game or account because of this damned stupid piece of annoying crap, and I don't have half a damned clue what to do about it!! :-( >:-(

 

I have had this happen to me a couple of times before in the past, and eventually was able to sort out it out. But now it has happened again... to my complete disgust!  :angry:

 

The thing is, I have come across, and been downloading this piece of software called *removed* to try and help sort out this damned stupid (something which I've also used in the past too) problem. But since the first time I've used it, there has been a bit of an update with it, and there are things with it that I don't really understand about how to use this damned thing now! :-(

 

Is there anyone out there who has used WinAuth for GW 2, and can help me sort out this problem please??  :-( :-(

 

I open it up, and I get this. (Screenshot follows)

 

http://oi402.photobu...inAuthImage.jpg

 

First box on the left says "Click To Add." So I clicked that button to add GW2 from the list that popped up. Then I was given the window on the right of that. Guild Wars 2 Authenticator Window (as shown in my above screenshot)

 

So from that new Authenticator Window, I try to follow the instructions on there, but they have me so annoyingly confused, and I don't really understand what it's talking about!  :-( :-(

 

The first option says - [Login to you GW 2 account.]

So I try to do that, but am shown the message - [b]"Enter Your Authenticator Code" Blaa Blaa Blaa Blaa e.t.c e.c. e.t.c. (WHAT A LOAD OF STUPID CRAP!!  :-( )

 

So anyway, amongst that info there is a help link that says - [b]please visit our support site for help.

 

So I click that link, and try to follow to the instructions from there.

But it's all just a load of stupid confusing jargon to me that I don't have half a damned clue about how to understand!   :-( 

 

This is the page I'm shown after clicking the support link.

https://help.guildwars2.com/hc/en-us

 

There's to many confusing links on there, that all I've done in my attempt is to keep going round..... and round...and round in all damned stupid circles and getting absolutely... NOWHERE!    :(  :angry:

 

I really wish things were a lot more simple than this!!  

 

So anyway, I eventually decided that the ----"Account Security"---- link might be a bit more helpful, and then, ------"Help With the Authenticator App"------ on the next page.

 

So I click that, and again.... it's all just a stupid load of confusing jargon to me!! I don't understand a single bit of this damned stupid crap!! It's all just too confusing for me to understand!!  :-( :-( >:-( 

 

Why in the hell do I keep getting my account hacked for this game, and how in the hells do I stop it from happening!! :-(

 

P.S. I'm sorry for some of the harsh words I used here! I'm just so damned frustrated because some "PATHETIC ARSE HEAD" out there keeps doing this stupid crap to my account, and I really wish there was an easy way to sort it out without having to keep going around all the damned houses about it!    :-(


Edited by Kattar, 01 June 2017 - 12:30 AM.
Removed link to software

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#2 Kattar

Kattar

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Posted 01 June 2017 - 12:29 AM

You'll have to submit a support ticket through Anet, at the link above. I would also stop using any authenticator that's not from Anet. Anything 3rd party runs the risk of your account being compromised.

 

Slow down, take a breath - if you've already filed a support ticket, wait for them to get back to you. DO NOT create more than 1 support ticket as this will only slow things down. If you haven't submitted a ticket yet, do so ASAP.


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You are fooling yourself, user. Nothing here is what it seems. ANet is not the plucky hero, Guru is not an evil empire, and this is not the grand arena.


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