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What unrelated currency are you being asked to pay in?


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#1 Lady Lozza

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Posted 26 March 2012 - 08:50 PM

Well Australians will know by now (if they have checked back at the buy gw2 site) that we are being asked to pay in sterling again.

The digital CE is $110 - which is much more expensive than Australians are usually asked to pay for a digital CE.  $30 more.

The digital (non CE) is $80 - which is again more than we'd normally pay for a digital version of a game.  Normally we'd pay $60 give or take a little.

Given that the AUD is roughly at parity with the USD, why are we being asked to pay sterling?  

Anet hasn't seemed to want to answer this question, but I wouldn't mind knowing from those in NZ, RSA, Singapore, and all the other internationals outside NA and EU, what unrelated currency are Anet asking you to pay in and how much more (or less) will it cost you than a game of the same type and distribution model?

International taxation laws outside of the EU:
For those like the poster below I'll explain this nice and simply.  Taxation laws in the UK and EU state that companies to not have to pay VAT on any product to be used or consumed outside of the EU.  In short by exporting the digital game to Australia NCSoft does not have to claim on their tax submissions and subsequently they don't have to pay any VAT or associated taxes.
Imports to Australia do not attract sales tax here if they fall below a given threshold.  Most items and good for personal use, such as games, fall below this threshold - that includes GW2.  So by asking Australians/RSA/NZ etc to pay in pounds we are paying for a tax NCSoft does not have to claim.  Therefore NCSoft would make more money off Australians by making them pay in pounds rather than USD because they can pocket that extra $30.

Now on top of all of these we then have to pay currency conversion and foreign transfer fees (usually only a dollar or two combine).  These fees are already included in the price as given in sterling - so we are being asked to pay them twice.

Edited by Lady Lozza, 27 March 2012 - 07:11 PM.


#2 stormbringer

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Posted 26 March 2012 - 08:57 PM

I presume regardless of what currency you see on the site your bank will charge your local currency plus tax plus any exchange fee if your bank charges for that. When you convert the currencies and add local taxes the prices all seem to more or less add up. It does for usd to sterling anyway

#3 castiel

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Posted 26 March 2012 - 09:11 PM

I own a company that trades in Aus and the US.

I noticed this myself, in Texas i can buy the standard digital GW2 for $60 USD, but in Sydney the same thing costs 50 British Pounds, which converts to $80 USD, a 33% price increase!

But i also find it typical for Australia's prices to be anything from 30% to 400% more for not only games (especially EA titles) but pretty much everything, for example I have a Bmw X6 back in the Dallas that cost me all of $50k usd, but for the EXACT same car here in Sydney Bmw Australia quoted me at $190k usd, almost 4 times as much, i mean seriously wtf is wrong with this place (no offense Aussies i just seriously don't know why you guys are scammed so much by big businesses).

So perhaps you guys should use a US proxy when pre-purchasing the game. I'm in Sydney right now but i used my usa proxy just now and sure enough, only $60. There are premium USA vpn services around for $10 - $20 a month, but some of them offer free 3 hour trials which should be plenty of time to buy gw2 in $USD and create your account.

Edited by castiel, 26 March 2012 - 09:48 PM.


#4 Zodiac Meteor

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Posted 26 March 2012 - 10:28 PM

castiel said:

So perhaps you guys should use a US proxy when pre-purchasing the game. I'm in Sydney right now but i used my usa proxy just now and sure enough, only $60. There are premium USA vpn services around for $10 - $20 a month, but some of them offer free 3 hour trials which should be plenty of time to buy gw2 in $USD and create your account.

Quoting because that is some good advise.

#5 pharazon

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Posted 26 March 2012 - 10:29 PM

I wonder if you choose to buy a physical copy off say Amazon, what the price will be at.

#6 castiel

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Posted 26 March 2012 - 10:37 PM

pharazon said:

I wonder if you choose to buy a physical copy off say Amazon, what the price will be at.

if you buy from amazon the prices are in usd, but if you're outside the usa you will have to pay a small amount for postage (less than $10 i believe) but i thought i read somewhere that amazon orders don't count as pre-payment orders for gw2, so you won't get beta access or early access etc

correct me if i'm wrong there.

Edited by castiel, 26 March 2012 - 10:40 PM.


#7 pharazon

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Posted 26 March 2012 - 10:42 PM

castiel said:

if you buy from amazon the prices are in usd, but if you're outside the usa you will have to pay a small amount for postage (less than $10 i believe) but i thought i read somewhere that amazon orders don't count as pre-payment orders for gw2, so you won't get beta access or early access etc

correct me if i'm wrong there.

No, you're correct.

But I was just curious at what the Australian branch of Amazon would price the game at.

I live in Canada, and game price's are comparable to their American counterparts (in CND of course).

#8 castiel

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Posted 26 March 2012 - 10:55 PM

pharazon said:

But I was just curious at what the Australian branch of Amazon would price the game at.

I live in Canada, and game price's are comparable to their American counterparts (in CND of course).

Oh i see what you mean, from what i can tell there is no Australian branch of Amazon, everything i can see on Amazon here in the Sydney office is the same product and US pricing that i see in Dallas, but (and it's a big but) most things on Amazon will not ship to Aus, you have to specifically seek out items with international shipping.

#9 dawnmist

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Posted 27 March 2012 - 03:04 AM

I'm currently seeing US prices listed on the buy.guildwars2.com page, viewing it from Australia.

Whether that *stays* USD after logging into a master account is another question (on one GW1 account I've had things priced in USD right up until I select what account to apply it to - at which point it all got changed to the British Pounds pricing).

It's partly historical - later Australian GW1 accounts got to *choose* which currency to use when first creating the account, but ones that were attached to the store at an earlier time were locked to the original region they were created against (and GW1 originally sent me to Europe).

I've seen mention in these forums previously of some people getting their GW1 accounts "reset" to USD currency instead of Pounds - if you ask support nicely, it should be possible. Since NONE of the currencies are really relevant to us, there's NO good reason why we should have to convert to European currency and then NC to convert that to USD. It's just silly - and we don't fall into European taxes, so getting a price hike for those taxes that are entirely irrelevant is also silly.

#10 Bekkr

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Posted 27 March 2012 - 04:21 AM

I'm seeing the $59.99/$79.99 prices as well, from Sydney.  There doesn't seem to be anything specifically stating that is US dollars, but I'm sure it is.

I sure hope it stays that way.  I've tried getting my PlayNC account changed from pounds to USD, and was basically told it wasn't going to happen.  ANet subsequently lost me as a continuing customer, as I refuse to pay the 30 or whatever percent premium because letting me pay in US dollars is all too hard.

It really is ridiculous, IMO.

If I have to pay in GBP, I'll still buy GW2, but I won't be using the cash shop unless the pricing is addressed to be in line with what I'd pay in USD.

#11 Lady Lozza

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Posted 27 March 2012 - 07:15 PM

I am vaguely concerned by those reporting that they still have the prices listed in USD.  I've checked with every Australian guild member we have and all are reporting pounds.  I've even checked by my phone and my work pc, and my partner's pc.  All computers, all browsers report sterling.  All guild members are reporting the same thing, PC, phone, iPad.

My guild members are scattered accross the country, in WA, Victoria, Tasmania, Canberra, and Queensland.  What is telling the site we need to pay sterling while others are being asked to pay USD?

#12 Dream Catcher

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Posted 27 March 2012 - 07:37 PM

I thought Gaile Gray said you didn't have to use the NCsoft master account to link your game accounts for the rewards?. If that is still true then you have no problem buying in USD using a proxy.

#13 ariod

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Posted 27 March 2012 - 07:39 PM

Lady Lozza said:

Well Australians will know by now (if they have checked back at the buy gw2 site) that we are being asked to pay in sterling again.

The digital CE is $110 - which is much more expensive than Australians are usually asked to pay for a digital CE.  $30 more.

The digital (non CE) is $80 - which is again more than we'd normally pay for a digital version of a game.  Normally we'd pay $60 give or take a little.

Given that the AUD is roughly at parity with the USD, why are we being asked to pay sterling?  

Anet hasn't seemed to want to answer this question, but I wouldn't mind knowing from those in NZ, RSA, Singapore, and all the other internationals outside NA and EU, what unrelated currency are Anet asking you to pay in and how much more (or less) will it cost you than a game of the same type and distribution model?

International taxation laws outside of the EU:
For those like the poster below I'll explain this nice and simply.  Taxation laws in the UK and EU state that companies to not have to pay VAT on any product to be used or consumed outside of the EU.  In short by exporting the digital game to Australia NCSoft does not have to claim on their tax submissions and subsequently they don't have to pay any VAT or associated taxes.
Imports to Australia do not attract sales tax here if they fall below a given threshold.  Most items and good for personal use, such as games, fall below this threshold - that includes GW2.  So by asking Australians/RSA/NZ etc to pay in pounds we are paying for a tax NCSoft does not have to claim.  Therefore NCSoft would make more money off Australians by making them pay in pounds rather than USD because they can pocket that extra $30.

Now on top of all of these we then have to pay currency conversion and foreign transfer fees (usually only a dollar or two combine).  These fees are already included in the price as given in sterling - so we are being asked to pay them twice.

Pretty simple. While the American dollar may be close to the AUD in value, the American dollar is the global exchange currency. They have to convert the AUD into USD and that cost money. It's not some global conspiracy because the world hates Australlia :P

#14 Dream Catcher

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Posted 27 March 2012 - 07:41 PM

I wish I could buy the game for the American dollar price, apparently in the UK we don't have to pay tax on items from America that cost less than $100.

#15 MathimCaim

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Posted 27 March 2012 - 07:44 PM

Would be abit easier if you say Digital: Deluxe Edition and Digital: Standard Edition. CE  (Collector's Edition) is something completely different and only available in physical copy.

#16 Xsiriss

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Posted 27 March 2012 - 08:21 PM

This made me lol@the economy and how gaming companies don't reall understand monetary value that well.

#17 Lady Lozza

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Posted 27 March 2012 - 09:15 PM

ariod said:

Pretty simple. While the American dollar may be close to the AUD in value, the American dollar is the global exchange currency. They have to convert the AUD into USD and that cost money. It's not some global conspiracy because the world hates Australlia :P

I'm not sure you really understand - if we pay in pounds we pay VAT.  VAT which does not have to be paid by us, and does not have to be paid by NCSoft to the UK government.

Any conversion to currency outside of our own country attracts a conversion fee and a FTF.  We pay that on purchase.  Whether it's USD or sterling.

The UK price includes VAT and currency conversions and FTF, and any other applicable taxes it may attract.  As an individual foreign to the EU we to not have to pay this, and there is no reason we should pay this.

No it isn't a conspiracy - what it is though is stupidity.  Grouping Commonwealth countries under the UK doesn't really make much sense when you remember that Canada too is a Commonwealth country.

What is additionally concerning is, if you had read the thread, two Australias out of about 20 that I have spoken to (two right here in this thread) have reported the site still to be in USD for them.  So why is it in USD for some and sterling for others?

I apologies if you are unfamilar with foreign trading but the fact is whether we pay  sterling or USD we - not NCSoft - pay the exchange fees.  We pay in AUD + fee and NCSoft receives USD.  The company making the sale has no need to convert funds at all unless they choose to trade in Australia under a name registered in Australia.

The majority of players are going to find ways around this.  One of my younger sisters lives and works in St. Lois and if it's as easy as getting a key by email and adding it to my NCSoft master account then that is the fastest path for me.  Proxies obviously will work too.  The point at the end of the day is simple - why should we have to go to such lengths?

#18 pamelakd

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Posted 27 March 2012 - 09:22 PM

ariod said:

Pretty simple. While the American dollar may be close to the AUD in value, the American dollar is the global exchange currency. They have to convert the AUD into USD and that cost money. It's not some global conspiracy because the world hates Australlia :P

Australians have to convert AUD to GBP as well, so I'm not really sure what your point is....

#19 dawnmist

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Posted 27 March 2012 - 11:51 PM

ariod said:

Pretty simple. While the American dollar may be close to the AUD in value, the American dollar is the global exchange currency. They have to convert the AUD into USD and that cost money. It's not some global conspiracy because the world hates Australlia :P

Ah, no.

If we're charged in USD: our bank pays THEM directly in USD, and we are charged the conversion fee by our bank on top of the USD price. No additional handling fees for currency conversion are incurred by NCSoft.

If we're charged in Pounds: our bank pays THEM directly in Pounds, we are charged a conversion fee by our bank on top of the Pounds price for the conversion to Pounds, and NCSoft then pays a second conversion fee to change from Pounds to USD (assuming they don't have a Pounds bank account somewhere to use instead). So the currency is converted TWICE, and BOTH sides have to pay additional fees.

It's never made sense. It's especially not made sense when the difference between AUD-USD and AUD-Pounds meant we paid 30% more for an identical product (though as the exchange rates vary, the difference varies too - there's been a few times over the last couple of years where pounds wound up being about 2 to 5% cheaper than USD for us - not many admittedly, but it's happened). We're not paying UK taxes...and they're not paying Australian taxes. And we NEVER have a chance to pay them in AUD directly, so they NEVER need to convert from AUD themselves.

We're about as far away from Europe as you can get...there's no reason why we should have to pay a US company in European currency ;).

#20 Protoavis

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Posted 28 March 2012 - 12:20 AM

Lady Lozza said:

Well Australians will know by now (if they have checked back at the buy gw2 site) that we are being asked to pay in sterling again.


I'm not, at no point have I ever gone to the https://buy.guildwars2.com/ site and seen the price in anything but US dollars. As far as why some get one and others get the other though, no idea. Either way I'll be paying in USD ;P

#21 Scargrim

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Posted 28 March 2012 - 12:33 PM

I'm not either. I've been to the buy.guildwars2.com many times since the info came out about this. It has always shown $59.99 for the standard 79.99 for the deluxe. (Tasmania) I am not using any proxies.
I sure as hell won't be paying some ridiculous conversion rate if it changes by April 10. It is really odd though that that some have never seen the sterling and others like me have only ever had it show at standard what appears to be USD.

#22 dustbunny

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Posted 28 March 2012 - 01:35 PM

ariod said:

Pretty simple. While the American dollar may be close to the AUD in value, the American dollar is the global exchange currency. They have to convert the AUD into USD and that cost money. It's not some global conspiracy because the world hates Australlia :P

It's not a global conspiracy but obviously you don't know what you are talking about.

#23 Hullo_0

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Posted 29 March 2012 - 04:04 AM

Mine is showing all pounds as well.

I recall for GW 1 they gave some BS answer along the lines of; well since the boxes came from Europe, you can all pay pounds! Yay...

#24 Nerel

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Posted 29 March 2012 - 04:16 AM

And for the digital versions? Well, those electrons came from Europe so you have to pay in Pounds...

#25 DarkMarauder

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Posted 29 March 2012 - 04:49 AM

Im from adelaide, south australia, and mine shows it in USD, as does every other person here ive talked to irl-at least 20 people.....all the other aussies in my guild have USD afaik as well o.O One thing we all have in common is were all through telstra for internet, dunno if that makes a difference? lol

Edit: For those of us who played GW1, we also payed for things in the cashop in USD...

Australians shouldh be paying in USD not EU currencies though....

Edited by DarkMarauder, 29 March 2012 - 05:00 AM.


#26 dawnmist

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Posted 30 March 2012 - 12:10 AM

DarkMarauder said:

Edit: For those of us who played GW1, we also payed for things in the cashop in USD..

No, some Australians got locked to paying for things in the cash shop in Pounds.

There was a change several years ago from "plaync" to "ncsoft" for the master account/shop stuff. Accounts made AFTER that change got to choose whether to use European currency or US currency when creating the account.

Accounts made prior to that change were locked to their initial currency - and when GW was first released in Australia, Australian accounts were sent to the European servers by default. So those of us who had older accounts were often stuck paying in European currency - which since we're not part of the EU meant paying in Pounds.

#27 johnny manhands

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Posted 30 March 2012 - 09:15 AM

Little quirk you might like to try... the ncsoft page seems to use browser localisation information to determine currency, this localisation isn't consistent between browsers. When I register a brand new ncsoft account with firefox/chrome I get charged GBP but I use IE to create new account I get an account that is charged USD. Once you've been assigned a currency it sticks, regardless of which browser you use from then on.

This localisation is also reflected on the buy.guildwars2.com page, so you can check which browser is localised to US for you before you go through the whole account creation process.

Might be worth the effort to create a new ncsoft account if you're being charged GBP when you factor in the potential ongoing costs of gems.

Edited by johnny manhands, 30 March 2012 - 09:17 AM.


#28 DarkMarauder

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Posted 30 March 2012 - 11:31 AM

dawnmist said:

No, some Australians got locked to paying for things in the cash shop in Pounds.

There was a change several years ago from "plaync" to "ncsoft" for the master account/shop stuff. Accounts made AFTER that change got to choose whether to use European currency or US currency when creating the account.

Accounts made prior to that change were locked to their initial currency - and when GW was first released in Australia, Australian accounts were sent to the European servers by default. So those of us who had older accounts were often stuck paying in European currency - which since we're not part of the EU meant paying in Pounds.

I never said that no aussies were locked into paying gbp, just saying i dont personally know anybody who is.

And my account was made at the release of gw1 along with two friends, for whatever reason weve always paid in usd o.O

EDIT: Interestingly enough, IE does show USD atm, but i checked on firefox, and thats not in USD....

its just based on language settings, my firefox is the eu based english where ie is american based

Edited by DarkMarauder, 30 March 2012 - 11:55 AM.


#29 Nethermind

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Posted 03 April 2012 - 01:54 AM

New development:
QVS, the AU/NZ distribution partner for GW2, has launched its own site that purports to be taking digital pre-purchase for this region on April 10th in AUD. $89.95 DSE, $99.95 DDE, way to go 30% mark up.

While it looks extremely phishy, it appears to actually be legit, the site is run by them and they are on the list. But it raises A LOT of questions for about to how this will affect us.

It's also extremely unclear what the nature of the relationship is because I cannot find any information that establishes exactly what role QVS will play. Clearly they appear to be contracted to manage digital distribution, but how much else beyond that?

I have emailed them with a few questions, and will post back if I get any answers, but they've already told me that they're contracted only to give the $AU price on their site, it DOES NOT reflect the price for NZ, which is still up in the air. No retailers here yet have a confirmed price on the CE! (Edit: CE price is now an INSANE NZD280 on mightyape.co.nz!)

Edit: Additional thoughts:
As a kiwi, I will no way buy GW2 from this site if the base price is AUD90, that's NZD110 and the current prices for the Standard ed are NZD90 (edit,now $100 at both retailer listings) NZD100. If I can buy from the 'official' site too,I would pay less in USD, so I again have no incentive to use this site.

Edited by Nethermind, 03 April 2012 - 02:12 AM.


#30 Tyestor

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Posted 03 April 2012 - 04:59 AM

I'm getting USD for the https://buy.guildwars2.com/ URL. I'm used to this sort of shit. Companies rip us off all the time. Why is the standard edition of GW2 $90 @ QVS and only $60 on the GW2 site? Why in the holy mother of **** is the CE $200? Shit like this makes me want to move countries so that I can do something about getting robbed blind.