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#1 Zahi

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Posted 10 April 2012 - 01:28 PM

Hey guys, I bought the game today from buy.guildwars2.com, I've got the email with my serial number and I've tried to register ( many times due to 520 error). At some point I managed to get the message saying that my register was completed, however I never received a second mail or anything. Now the problem is when I try to login with my username and password it just keep saying that I need a guild wars 2 account but I'm pretty sure that I already has one ? It won't also let me make a new account saying my serial is in use (means I did made an account) . Please help me out

#2 tallanx

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Posted 10 April 2012 - 01:31 PM

go here:

http://support.guildwars2.com/

They will likely be able to help you

#3 Anemone

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Posted 10 April 2012 - 01:33 PM

if you got the mail with name title " Thanks for registering" then that's all you can do now.
You can't log-in the game yet and we don't know anything about betas now. So if you can't make another accaunt then that basically is the conformation about you having it. Right now there isn't much you can do with it tho because neater the game nor beta is up.

#4 Zahi

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Posted 10 April 2012 - 01:41 PM

No I did not get that mail, I've got the mail saying Thank you for pre-purchasing Guild Wars 2!
And there were my serial and link to register

#5 Beta Sprite

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Posted 10 April 2012 - 01:45 PM

Zahi said:

No I did not get that mail, I've got the mail saying Thank you for pre-purchasing Guild Wars 2!
And there were my serial and link to register

This happened to me right after I purchased, but after waiting a few hours and trying again, I was able to register.  There's no rush, so just keep trying every few hours until it works.

#6 Zahi

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Posted 10 April 2012 - 01:50 PM

I think you did not understand, I have registered but did not receive an email confirmation, I cannot register anymore because my serial number is in use

#7 tallanx

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Posted 10 April 2012 - 02:01 PM

that's why I suggested you go to support and send them a query, nobody here can really help you other than give suggestions

#8 Zahi

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Posted 10 April 2012 - 02:16 PM

Yea I did sent them a mail and waiting for an answer, but I believe that someone here had the same problem unless I am really special (in a negative way ofc :D) is there any way to get a confirmation mail resend ?

Edited by Zahi, 10 April 2012 - 02:28 PM.


#9 Zyrees

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Posted 10 April 2012 - 02:39 PM

Maybe you have the same problem. I put my GW Account to the E-Mail and vice versa. So i dont recieve the varification mail and the gw accounts doesnt link. Support only option -.-

#10 Zahi

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Posted 10 April 2012 - 02:45 PM

Can't be since I said that I don't have gw account (really I do have but forgot it). It could be reaaly useful if they cold resend the confirmation mail tho.