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#1 bear813

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Posted 25 April 2012 - 08:14 PM

so i bought gw2, and created my ncsoft account. when i tried to enter my serial code i was told that it was an invalid code, what do , do i need to b worried, or will this clear up when the game actually comes out
thx for the help yall.

#2 FrogKnight87

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Posted 25 April 2012 - 08:17 PM

You don't need an NCSoft account nor should you make one for GW2. To register your code, please go to https://register.guildwars2.com . Linking your Guild Wars 2 account to an NCSoft account is not yet supported.

#3 bear813

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Posted 26 April 2012 - 02:01 AM

so when i bought the game i made my nc soft under a trash email account, cant remember the password, now i tried to register my serial code and its already registered to my trash account, which i cant get the password back for... i updated my email, but still wont allow me to use my new email to log in, so i tried to use the old one, which i was told its linked to, and its saying my pass isnt correct, i only use 4 passwords for everything and i tried them , none workkkk..... crap, what do?

#4 FrogKnight87

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Posted 26 April 2012 - 02:03 AM

bear813 said:

so when i bought the game i made my nc soft under a trash email account, cant remember the password, now i tried to register my serial code and its already registered to my trash account, which i cant get the password back for... i updated my email, but still wont allow me to use my new email to log in, so i tried to use the old one, which i was told its linked to, and its saying my pass isnt correct, i only use 4 passwords for everything and i tried them , none workkkk..... crap, what do?

What do you do ? You calm down and explain your situation with well put sentence and as simply as possible, describe exactly what happened. Because right now, you hardly make sense (Sorry)

#5 Xantalas

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Posted 26 April 2012 - 02:05 AM

bear813 said:

i only use 4 passwords for everything and i tried them

This is definately NOT information you want to share with the world.

#6 bear813

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Posted 26 April 2012 - 02:46 AM

:D, no 1 wants ne thing i own trust me, other than maybe this game, in which case if it came down to it, i would buy a new copy...
ok ill try to b more clear. kind of a drawn out story to listen to, to get the whole picture. sorry.
when i bought gw2 i created a ncsoft account to add my serial code to(thought that was what i did with that thing). i was told it was invalid. so i retried, same deal the next few times. so i waited till the next day thinking it was invalid because i tried so shortly after buying it. i went on to try and check something in my email i used to create the account with, and found i must have changed the password in a high state because for the life of me i cant remember what the password is. :D i even trolled myself by changing my recovery question to "hahahaha". so all that happened 2 days ago, since then i've found out i cant get my email back because i dont have enough info to give the company, and somehow my serial code is registered under that email. i found this out by finding the real serial code register page, and when i entered my serial code i was told its registered to my old email. im so confused thinking about it myself i understand if u dont feel like helping, anyone.

#7 FrogKnight87

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Posted 26 April 2012 - 02:49 AM

bear813 said:

:D, no 1 wants ne thing i own trust me, other than maybe this game, in which case if it came down to it, i would buy a new copy...
ok ill try to b more clear. kind of a drawn out story to listen to, to get the whole picture. sorry.
when i bought gw2 i created a ncsoft account to add my serial code to(thought that was what i did with that thing). i was told it was invalid. so i retried, same deal the next few times. so i waited till the next day thinking it was invalid because i tried so shortly after buying it. i went on to try and check something in my email i used to create the account with, and found i must have changed the password in a high state because for the life of me i cant remember what the password is. :D i even trolled myself by changing my recovery question to "hahahaha". so all that happened 2 days ago, since then i've found out i cant get my email back because i dont have enough info to give the company, and somehow my serial code is registered under that email. i found this out by finding the real serial code register page, and when i entered my serial code i was told its registered to my old email. im so confused thinking about it myself i understand if u dont feel like helping, anyone.

You've done a lot of weird things there lol. So the code was sent to an email you can't access? If that's the case, support can't help you without the code.... I think you might be in trouble here

#8 Craywulf

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Posted 26 April 2012 - 02:54 AM

Check with NCsoft support as they might be able to help you, and make sure you have valid identification in terms of what you used (credit card, paypal) to pre-purchase your initial copy.

#9 FrogKnight87

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Posted 26 April 2012 - 02:55 AM

Craywulf said:

Check with NCsoft support as they might be able to help you, and make sure you have valid identification in terms of what you used (credit card, paypal) to pre-purchase your initial copy.

Yup best thing to do, the only way they can track your registration and maybe be able to change the email is to actually have the information from the buy out

#10 Healix

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Posted 26 April 2012 - 03:01 AM

When you refer to the NCSoft account, I'm assuming you mean: https://secure.ncsof...plaync_login.pl

When you refer to the real register page, I'm assuming you mean: https://register.guildwars2.com/

The NCSoft account currently has nothing to do with GW2, so you can't register through that.

You say you went to the GW2 register page for the first time, tried to use your key and it said it was already used? If so, you need to contact support: http://support.guildwars2.com

#11 RenoX

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Posted 26 April 2012 - 03:03 AM

I bought a key from http://www.greenmangaming.com and when i redeem the code, it said already registered key
http://puu.sh/rntf

Dunno who is responsible for this
So sad when the game getting closer

I have contacted support: http://support.guildwars2.com since 21st but still no answer

Edited by RenoX, 26 April 2012 - 03:05 AM.


#12 Healix

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Posted 26 April 2012 - 03:36 AM

That's the error they say to contact support about.

If it was registered, it should additionally say "This key has been registered to the following account: <email>." on the line before "Looking for help?"

#13 bear813

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Posted 27 April 2012 - 03:19 AM

yea i definately screwed myself. what i find weird is how the code got registered to my email i cant access, and when i try to dl the client, im asked to type in the email that the code is linked to and my pass. i entered the email and what i would have made the password and its not working, so i cant dl the client thru their system. i have to find it in the forum like i did last time. and yeah healix u are correct. i emailed support with a screenie of my credit cards purchase history showing the trans. so thats covered. i think im just stuck having to wait till the game is released for personal help.

#14 bear813

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Posted 27 April 2012 - 03:21 AM

yea i definately screwed myself. what i find weird is how the code got registered to my email i cant access, and when i try to dl the client, im asked to type in the email that the code is linked to and my pass. i entered the email and what i would have made the password and its not working, so i cant dl the client thru their system. i have to find it in the forum like i did last time. and yeah healix u are correct. i emailed support with a screenie of my credit cards purchase history showing the trans. so thats covered. i think im just stuck having to wait till the game is released for personal help.

sorry that was small

#15 FrogKnight87

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Posted 27 April 2012 - 03:21 AM

View Postbear813, on 27 April 2012 - 03:19 AM, said:

yea i definately screwed myself. what i find weird is how the code got registered to my email i cant access, and when i try to dl the client, im asked to type in the email that the code is linked to and my pass. i entered the email and what i would have made the password and its not working, so i cant dl the client thru their system. i have to find it in the forum like i did last time. and yeah healix u are correct. i emailed support with a screenie of my credit cards purchase history showing the trans. so thats covered. i think im just stuck having to wait till the game is released for personal help.

you can download the client directly from here : "cloudfront.guildwars2.com/client/Gw2.exe" however, if you can't log-in to the forums, you will not be able to log-in into the game

#16 bear813

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Posted 27 April 2012 - 03:28 AM

hmmm i might be able to get on the account if i dl the game, i mean i kno what email my serial code is linked to and the pass i would have made it. thats all i need right? if i dont need the nc soft account i dont need to worry about that. last time i dl'ed i got to 99% with 1 file remaining and nothing happening, is that common?

#17 FrogKnight87

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Posted 27 April 2012 - 03:30 AM

View Postbear813, on 27 April 2012 - 03:28 AM, said:

hmmm i might be able to get on the account if i dl the game, i mean i kno what email my serial code is linked to and the pass i would have made it. thats all i need right? if i dont need the nc soft account i dont need to worry about that. last time i dl'ed i got to 99% with 1 file remaining and nothing happening, is that common?

Yes it is common. Closing the patcher and runing it again fixes it. Note however that if you can't log-in into Guild Wars 2 forums, you won't be able to log-in into the game, since those are both the same account credentials.

Edited by FrogKnight87, 27 April 2012 - 03:31 AM.


#18 bear813

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Posted 27 April 2012 - 03:37 AM

these are the guild wars 2 official forums right? im logged in, im gold right

#19 FrogKnight87

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Posted 27 April 2012 - 03:46 AM

View Postbear813, on 27 April 2012 - 03:37 AM, said:

these are the guild wars 2 official forums right? im logged in, im gold right

guild wars 2 offical forums are there : forum.guildwars2.com . You're currently in the Guild Wars 2 GURU a forum run by Guild Wars 2 fans

#20 Xantalas

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Posted 27 April 2012 - 03:53 AM

Ah sorry for the late reply but this forum was being moved.

To register the game you should NOT go anywhere else then HERE: https://register.guildwars2.com/

#21 bear813

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Posted 27 April 2012 - 04:35 AM

i cant, im screwed, thx for the help ne ways guys...