235 replies to this topic

[Oknds]

I dropped my graphic setting from high to medium and no DC until enter the WvW map, i will try to load old version driver of my amd vga

[Ashanor]

The only time I crash is when porting in and out of Divinity's Reach. Other than that I get the rare freeze up where I have to actually phyisically restart my PC and I just hear the last sound before the freeze repeating over and over.

[kingcyan11]

I keep crashing in this game on a daily basis, and everytime I crash I notice that when I log back in, there is a new update taking place. I think whenever a new file is availble for download, my game has to crash. I'm not even sure if it has to do with my drivers, but here's my setup:

Phenom x3
Geforce 9800 GT
4gb ddr2 ram


Any help will be appreciated.

[Durzo]

I just keep getting error 58 idk how to fix it

[Darklordpigeon]

Evening Guys,

So I too am having the "game freezing" problem. I get to play for quite a long time (usually around 3-4 hours but the freezes might be random) and then the game just freezes. After about 2 minutes the application unfreezes and I gain control of my character again. However, this can be annoying when I'm auto-running somewhere, the game freezes, and when it unfreezes I'm running into a wall 3 miles from where I was aiming to run I must note that I don't have to restart the computer or the application in order to continue playing once the game unfreezes itself. I also don't get any error message popups, although my youtube vid player did crash once o.0 My graphics settings are also a mix of levels with notable things such as Animations, Shadow and Post Processing on High; while Shaders, Reflections and Vsync are low/off.

I noticed a few things happen when the game freezes:

1. My physical memory usage spikes really damn high, nearly to full if not completely full (Normal run usage is about 1.6gb, it spikes to above 3gb and then things get trippy). This could be the cause of the freeze?
2. The CPU usage drops real low, almost to the bottom (Normall GW2 runs at around 70% but it drops to about 4-5% when it freezes)
3. The Windows Event Viewer comes up with these 2 warnings:

1: The Desktop Window Manager is experiencing heavy resource contention.
Scenario : The Desktop Window Manager responsiveness has degraded.
OpCode: Video Memory Degredation
Event ID: 500

2: The Desktop Window Manager is experiencing heavy resource contention.
Reason : CPU resources are over-utilized.
Diagnosis : A sharp degradation in Desktop Window Manager responsiveness was observed.
OpCode: Video Memory Responsiveness
Event ID: 501

4: A crash log is indeed created in My Documents\Guild Wars 2\Arenanet.txt (maybe submitting this to ArenaNet will help them?)


As I said, it is uncommon to experience these freezes but when they happen they're really annoying I have also noticed that for me, it tends to happen during periods where I see a lot of other players on screen, usually when they're aoeing or putting down a lot of spell effects. That said, one freeze was just running around Lion's Arch at a relatively vacant area with a high fps so bleh.

I am looking to run Memtest when I get a hold of some blank cds as well as run a BIOS update to see if that fixes anything (had a new card and power supply installed around Marchish and I don't remember updating the BIOS for them).

Here are some specs to compare with. I must also mention that it is an ATI card, not Nvidia:

OS: Windows 7 32 bit Home Premium
Motherboard: Asus Rampage Extreme 2
Processor: Intel Core 2 Quad 2.66GHz
GFX Card: AMD Radeon HD 6900 Series (6950 I believe? Can't recall off the top of my head)
RAM: 4.096gb (Corsair........something or other)
PSU: 850w
Page File?: 3590MB used, 5879MB available.

Was considering upgrading to 64bit in the near future to get good use out of more ram and the processor. However, some people here are reporting this problem even with 64bit : / Oh and if we're still doing the "same services" thing:

Adobe Flash Player Update Service
Steam Client Service

Thanks, lets hope we get some more feedback on this soon. I'd rather it be a problem on their end than ours as at least our pcs aren't faulty. That said, I have had the exact same issue in BF3 and Diablo 3 in the past 5 days (Once each, I never experienced these before I installed GW2).

UPDATE: So I just installed the most recent AMD profile which supposedly had increased GW2 performance. This thing has made my memory usage go from around 1.6gb to about 2.1gb. What?!

Edited by Darklordpigeon, 15 September 2012 - 09:20 PM.

[AiponGkooja]

jthamind, on 30 August 2012 - 03:51 PM, said:

i've been crashing too, here's the problem i've had.

Here are my PC specs:

i7 2600k @ 3.40 GHz
Asus P8P67LE motherboard
2 Radeon HD 6850 in crossfire (12.8 CCC drivers)
60gb SSD and 1TB HDD (GW2 and all PC games boot off the latter)

Ok, here's my problem. When i click the Guild Wars 2 icon, it brings up the login screen and i login in and click play. After that, the screen goes black, and then it flickers a couple times (flickers black, as weird as it sounds). and then it will freeze. and when i say freeze, my ENTIRE PC freezes so that i have to power it down and then power it back up. now, the weird thing is that once i do that and boot windows back up, it will run. it'll still flicker after login and play, but it'll make it to the character screen and i can play, and i won't have any problems while playing. it only does it the first time after powering my PC on.

i participated in a couple beta events and it didn't do it then, and for the first day or two of the early start, it also didn't do it. but now it's doing it, and i don't know why. when it did it earlier today, the GW2 client had to "repair damaged files" or something like that after i launched. but it still froze my computer up later in the day after coming home and turning it back on.

does anyone have any ideas what's wrong? it only does this for Guild Wars 2, other games load up fine. and like i said, it never used to do it for GW2, it just started a couple days ago.

please let me know if you have any ideas.

***edit*** i did notice that it started happening around the time i upgraded to 12.8 drivers, which was a day or two ago. could that be it?

(I didn't realize this was merged with this thread, so I'm re-posting my suggestion here.)

I know you posted this a while ago, but it's one of the first threads that pop up when I search, so I wanted this possible fix to be easily available for others.

Go into CCC, find the monitor attributes, and deselect "Use Extended Display Identification Data (EDID) or driver defaults"

I was having the same problem, and this is what worked for me.

[xlsangrelx]

I will try this "fix" too, 'cause I have a GTX275, Intel 8400 Dual Core 3.00 GHz, 4 GB DD3 ram, and Vista 32... today during the Melandru Priest fight I crashed 3 times for the "run out of memory" issue... until I have lowered all the graphic setting (I always play at max settings... not in WvWvW 'cause fps drops a lot).

[CarlFTWinslow]

AiponGkooja, on 16 September 2012 - 12:37 AM, said:

(I didn't realize this was merged with this thread, so I'm re-posting my suggestion here.)

I know you posted this a while ago, but it's one of the first threads that pop up when I search, so I wanted this possible fix to be easily available for others.

Go into CCC, find the monitor attributes, and deselect "Use Extended Display Identification Data (EDID) or driver defaults"

I was having the same problem, and this is what worked for me.

What does "CCC" stand for?

[Dilbon]

Catalyst Control Centre, where you adjust the video card's settings and stuff.

[jfsd88]

• I solved my problem, have the same issues of people here, the only way I could play more than 1 hour was putting my video settings all low and best appearance
  
• My specs were msi gtx 560ti TFIII, win 7 32 bits, 8gb RAM, 500 gb HDD, intel i5 2500k
  
• Yesterday I upgraded to a win 7 64 bits and bought also a 128gb SSD
  
• With the win 7 64 bits I CAN play all with High graphics with 90 FPS
  
• Hope this could help someone and sorry for my english

[Moist Towelette]

Ok, had the same issue as you all for about a week.  After an update to the game my random "Out of Memory" errors began, when nothing occurred during BWE weekends.  So I was puzzled too.

I was running the Beta graphic drivers (Nvidia) and switched back to the newest ones and still received the errors.  I tried the 3GB switch, and received a different error from the game.  So I tried to redownload the game and I was receiving the same "Out of Memory" error again.  All of this leading me to believe it was coding with the game and the way it interacts with people's computers.

I eventually just did a clean install of a 64 bit operating system.  I know not everyone has a 64bit version of Windows, but if you have time and patience you can.  Here we go:

Windows 7 Enterprise Trial:
http://technet.micro...r/cc442495.aspx
Windows 8 Release Preview:
http://windows.micro...dows-8/download

There are two different options.  One is Windows 7 64bit, the other being Windows 8 64bit.  Now I will give a nice little warning to those who decide to go with the Windows 8 Version Preview, its not the full Operating System, some of the things your use to seeing in a Windows OS isn't on this preview, so it does take some time to navigate around and get use to it.  The Windows 7 Trial is for 90 days.  I didn't try the Windows 7 64bit, I tried it with Windows 8 and the game runs smoothly and I haven't disconnected in 8 hours of straight WvW, when before I couldn't make it longer then 5 minutes.

Windows 8 comes out late October, I think the 26th, and the good news is it will be cheap if the rumors are correct.  Some are guessing a 39.99 for those who upgrade from a previous Windows 7/Vista build if you do a direct download, and I think about 70.00 for buying the OS in stores.

Ok, here is a nice guide on how to dual boot your PC so you don't have to wipe everything on your HD to try this solution out:
http://www.pcmag.com...,2408280,00.asp

The steps for a Vista upgrade should be roughly the same, but I'd recommend finding a guide if your not tech savy.  Hope this helps others and remember this is try at your own risk, make sure you back all your data up incase something goes wrong.

Good Luck and see you on the field!

Edited by Moist Towelette, 22 September 2012 - 06:01 PM.

[Geralt Romalion]

I keep crashing, mostly during busy DE's ,but also when I am just standing in town.
This is a huge letdown for me, since my system should blow this game out of the water on ultra.

i7 2600 @ 3.4 Ghz
16 GB RAM
Geforce GTX 590 3 GB graphics card.
W7 64 bit

Edited by Geralt Romalion, 23 September 2012 - 03:20 PM.

[imbalancedhero]

Hi guys,

I was having this problem also with guild wars 2. I have a
dell xps quad core i7 2.1ghz
nvidia geforce gt540m
4 x 2 gb ram

The game used to crash every 5-10 minutes for me. I found that I cound reduce the crash frequency to between every 1-3 hrs by turning off shadows and reflections (everything else set to medium). Limiting frame rates to 30 also seemed to help a bit (but this part is unconfirmed).

However I was worried that even by crashing every 1-3 hours my computer would get damaged, so now I have set guild wars 2 to run on integrated chips instead. I get a reasonable fps at medium setting (30-35) and can play without crashing.

Sometimes though I get this problem where my frame rate randomly drops to 9 fps (usually when there is a massive event going on) but this only occurs every 20 minutes and goes away after 10 seconds or so (i can handle it for pve and wvw but probably not for spvp haha). Again, I can reduce the frequency by limiting fps to 30.

I hope my solution helps some people (at least temporarily until arenanet solves this)  

[FastJoe90]

I had this problem a while ago, I even posted in this thread., it was an 'Out of Memory' problem. It wasn't a blue screen, or computer lock up, more-so it was just the game freezing, opening task manager, and closing.. Sometimes the game would close completely and give me the error log. Simple fix... Upgraded from Windows Vista 32-bit to Windows 7 64-bit. Haven't crashed once since.

[FoR_Beast]

I am actually crashing alot since last patch,  like literally over and over again, making the game unplayable, I ran repair, updated drivers, ect and nothing is working.

Please help.

------------------
System Information
------------------
Time of this report: 10/13/2012, 01:10:53
	   Machine name: THOMAS-PC
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
		   Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
	   System Model: To Be Filled By O.E.M.
			   BIOS: BIOS Date: 04/23/12 17:19:10 Ver: 04.06.05
		  Processor: AMD FX(tm)-8150 Eight-Core Processor			(8 CPUs), ~3.6GHz
			 Memory: 32768MB RAM
Available OS Memory: 32734MB RAM
		  Page File: 5128MB used, 60336MB available
		Windows Dir: C:\Windows
	DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
	DWM DPI Scaling: Disabled
	 DxDiag Version: 6.01.7600.16385 32bit Unicode
------------
DxDiag Notes
------------
	  Display Tab 1: No problems found.
		Sound Tab 1: No problems found.
		Sound Tab 2: No problems found.
		Sound Tab 3: No problems found.
		  Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D:	0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)
---------------
Display Devices
---------------
		  Card name: AMD Radeon HD 6700 Series
	   Manufacturer: Advanced Micro Devices, Inc.
		  Chip type: AMD Radeon Graphics Processor (0x68BF)
		   DAC type: Internal DAC(400MHz)
		 Device Key: Enum\PCI\VEN_1002&DEV_68BF&SUBSYS_200B1787&REV_00
	 Display Memory: 713 MB
   Dedicated Memory: 986 MB
	  Shared Memory: 3822 MB
	   Current Mode: 1360 x 768 (32 bit) (60Hz)
	   Monitor Name: Generic PnP Monitor
	  Monitor Model: SONY TV
		 Monitor Id: SNY9C01
		Native Mode: 1360 x 768(p) (60.015Hz)
		Output Type: HDMI
		Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1140 (English)
	 Driver Version: 8.982.0.0
		DDI Version: 10.1
	   Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 7/27/2012 22:13:56, 1100288 bytes
		WHQL Logo'd: n/a
	WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2BFF-11CF-4370-0100BEC2C535}
		  Vendor ID: 0x1002
		  Device ID: 0x68BF
		  SubSys ID: 0x200B1787
		Revision ID: 0x0000
Driver Strong Name: oem11.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.982.0.0:pci\ven_1002&dev_68bf
	 Rank Of Driver: 00E62001
		Video Accel: ModeMPEG2_A ModeMPEG2_C

[yayaya]

I made this account for this forum because it was the first thing that popped up when I typed "Guild Wars 2 crashing" in Google. Anyways, here's my PC specs and my game settings. The thing that fixed the crashing (for me) was turning off shadows. But it may be a combination of other things. Keep in mind that I have my resolution set to 1600X1200 due to 21" CRT monitor that doesn't want to die.

Windows XP Pro 32bit
Pentium 4 3.0ghz single core with hyper-threading enabled
2GB RAM
EVGA 9800GT

http://imgur.com/RfMZn

[Elder III]

Your P4 is many years outdated already, in fact it's below the Official Minimum Specifications.... getting it to run at all is pretty much the best you can hope for. :/

[Corwin]

I get crashes maybe once every 1-2 hours. They seem completely random. There's a short  screeching static sound in my headphones, then the game freezes completely. I basically see  a still image of the game on the screen and nothing else happens. I can close it using Ctrl+Alt+Del and Task Manager, but I always have to restart my PC afterwards since it gets all glitchy.

Any ideas?

(Phenom II X4, Radeon 7750, 4 GB RAM, Win 7 64 bit).

Edited by Corwin, 27 October 2012 - 10:16 PM.

[Graystone]

Corwin, on 27 October 2012 - 10:15 PM, said:

I get crashes maybe once every 1-2 hours. They seem completely random. There's a short  screeching static sound in my headphones, then the game freezes completely. I basically see  a still image of the game on the screen and nothing else happens. I can close it using Ctrl+Alt+Del and Task Manager, but I always have to restart my PC afterwards since it gets all glitchy.

Any ideas?

(Phenom II X4, Radeon 7750, 4 GB RAM, Win 7 64 bit).

So many people with phenom II & radeon having crashing issues :s

[ShenronRen]

Same issue, been crashing the whole day and never had this problem before in wvw and the new mad king dungeon, I also ran repair twice. WvW is very playable on lowest setting on Native and no overheating issues (my gpu can handle this game on high setting but its my cpu thats slowing me down).I know my cpu bottle-necking my GPU but I cant upgrade right now since I need to change the whole mobo, ram etc.

Amd Athlon II x2 220 oc'ed to 3.3ghz
Geforce Gtx 550ti oc'ed.
Resolution: 1440 x 900.
Windows 7 64bit.
4GB DDR2.

Edited by Sheron Ren, 29 October 2012 - 05:36 AM.

[iHaukka]

browolf, on 01 September 2012 - 12:45 PM, said:

I get freeze crashes on the 1.5 gb limit too.

this might be related:
http://www.blenderna...ram-limitation/

There's something called the /3gb switch for 32bit windows (vista & 7 too) which enables applications to use more memory.

Instructions on how to enable the option:
http://usa.autodesk....&linkID=9240697

I can confirm that this worked for me. No more out of memory crashes.
Using Win7 32bit

[Mortec]

Glad to find meself not alone.

Same OOM errors here. Have just turned down all gfx, gonna try the 3gb switch now.

Have 4gb RAM and a Radeon card.

[Mortec]

Usually I've experienced a crash every hour or so in WvWvW.

Yesterday, with the gfx down and the 3gb switch, I had at least a couple of hours uninterrupted.

So far, so good.

[ammano666]

Hi got a fix at least that work for me can play with the highest setting without a crash
Don t use the orginal shortcut ,lanch the game from the folder or make another shorcut make sure u run it in admistrator mode .
Enable some virtual memory ,since a got a ssd and 8 gb ram was disable before.

1090t  oc4.1
asus formula 4
corsair dominator 8gb
ssd scandisk 128
hdd x3
7970 x2
corsair 1000w
hope that help

[Skanda_Pandavas]

I just wanted everyone to know that I was experiencing these black-screen and sound loop and video restart crashes for the last 3 or 4 weeks, and they were driving me crazy, but I believe I found a way to make the game work for me now on high settings or however I want to set it without crashing.

I was about to chuck my game over the hill I live on (and possibly my PC along with it if necessary).

My system is a somewhat older HP Pavillion Elite multi-media PC m9250f  (Intel Core 2 Quad 6700), 4 GB of ram, with Windows 7 64-bit installed and with an after-market Visiontek ATI Radeon 4890OC 1GB video card installed along with a good strong after-market power supply to support it.

I own and play hundreds of games and none of them have given me these problems I have experienced with GW2.

I was playing all around with the overclock settings on the video card; tried underclocking; tried cleaning and optimizing and defragging my hard drives, tried turning off all non-windows required services, looked at IRQ's and memory settings for all my periferals and driver (including on-board Realtek HD sound), tried running perfmon to look at memory counters... tried pretty much everything before I chucked my stuff over the hill.

The change that finally fixed my problems for me was memory-related.... but not memory.

I have two hard drives, and both were quite full.

I also had Windows 7 (64) set to auto-manage my page file size(s).

Because windows was managing the page-files and I didn't have a lot of hard drive space free, it was booting up with a small page-file size.

Please check your page-file settings and be sure that you allocate a lot.  Even with a 4GB page-file on one of my hard drives, I was experiencing the problems, but once I released some disk space, defragged everyting, then bumped up my page files manually to 1.5 x my ram (6,142 MB for me) I am no longer experiencing the crashes.

Hope this may help someone as I have read most of these forum threads and I have not seen much mention of page-file size or checking that windows is properly handling the memory.  It worked for me!

[jthamind]

AiponGkooja, on 16 September 2012 - 12:37 AM, said:

(I didn't realize this was merged with this thread, so I'm re-posting my suggestion here.)

I know you posted this a while ago, but it's one of the first threads that pop up when I search, so I wanted this possible fix to be easily available for others.

Go into CCC, find the monitor attributes, and deselect "Use Extended Display Identification Data (EDID) or driver defaults"

I was having the same problem, and this is what worked for me.

thank you for your response, i'm just now seeing it. unfortunately, i don't have that option in my CCC.

here is what mine looks like:
http://i47.tinypic.com/ml4kyv.jpg

and i looked up one that has that option (scroll down a little bit):
http://support.amd.c...forMonitor.aspx

i don't know what Vision Engine is, and mine does not use a VGA analog connection. is there another way for me to do this?