12 replies to this topic

[lGhostl]

I will be in the middle of a task, or event, or even just standing there doing nothing, and every few seconds to a minute, my screen will go black. Sometimes it will even crash on me. I have it on max settings (which it should be able to run just fine, there's no lag or anything). Even when I put it into windowed mode, it will do it, and sometimes even return to my desktop.

I have:
EVGA 550 TI superclocked - VGA
AMD FX-4100 Quad Core - CPU
ASUS M5A97 AM3+ - Motherboard
8GB RAM


Has anyone else been having this problem?

[Tank669]

lGhostl, on 26 August 2012 - 08:14 PM, said:

I will be in the middle of a task, or event, or even just standing there doing nothing, and every few seconds to a minute, my screen will go black. Sometimes it will even crash on me. I have it on max settings (which it should be able to run just fine, there's no lag or anything). Even when I put it into windowed mode, it will do it, and sometimes even return to my desktop.

I have:
EVGA 550 TI superclocked - VGA
AMD FX-4100 Quad Core - CPU
ASUS M5A97 AM3+ - Motherboard
8GB RAM


Has anyone else been having this problem?

Yep, Tried 2 different graphics cards and no resolve. A  ati radeon 5700 and a nvidia geforce msi 570. Tried every setting, just tried 2 fixes and neither have worked.

[DarkGanni]

Hello, I just got this problem for the first time. Screen goes black, can move cursor, hear sound but no video.

System:

OS: Win7 x64
VGA: Gainward Geforce GTS 250 / Driver: Beta 304.79
CPU: i5 2400 3.1GHZ
MOBO: Gigabyte PA65-UD3-B3
RAM: Corsair 1333 8GB

[RawNG]

DarkGanni, on 28 August 2012 - 04:43 PM, said:

Hello, I just got this problem for the first time. Screen goes black, can move cursor, hear sound but no video.

yes this has been happening to me as well, and its been happening since i downloaded the beta driver for nvidia for the game even though i doubt thats the issue.  but my screen goes black and then im forced to alt f4.

i have
W7 OS 64bit
Intel Core2 6600@2.40Ghz  3.60GHz - processor
Patriot 4GB RAM (4x1gb)

Nvidia Geforce GTX 460 v2 SC - graphics card

• 336 CUDA Cores
  
• 1GB 192-bit GDDR5
  
• PCI Express 2.0 x16
  
• SuperClocked 867 MHz Core Clock
  
• 1024MB GDDR5
  
• Memory Clock = 4050MHz
  
• Shader Clock = 1734 MHz

EVGA 132-CK-NF78 - motherboard

• LGA 775
  
• NVIDIA nForce 780i SLI
  
• 4×240pin DDR2 800

im pretty sure im going to have to upgrade my mobo/processor very soon
comp runs at 80-95% CPU usage when im playing GW2 and have winamp, skype, and sometimes chrome running.  i run at about 3GB of memory usage.

Edited by RawNG, 28 August 2012 - 05:18 PM.

[sauronjag]

I'm having the same exact problem.

win 7 prem, x64
intel core 2 6600@2.4ghz
4 gigs of ram
amd radeon 6800

this is the reply i've been sending them.

"this happens during every session, in-game triggers are seemingly random. has happened while spvp, opvp, pve. while not in a menu, while in a menu. while looking around, while moving, while still.

the screen just goes black and i can move the mouse (still has ingame cursor),i have sound, no other video aside from mouse, no signal that I'm actually doing anything. i can press f11, f12 and have menu's come up. f11 menu actually works, the f12 menu doesn't do anything when i click on stuff (log out, char select, cancel). i have to alt tab and close, or altctrl deleteandclose. whatisgoing on"

[roachsrealm]

I had this problem during BWE3.  I turned all of my graphics overclocking and special settings off, setting them all to defaults and letting the application manage these.

problem went away, hasn't come back.

ATI Radeon HD5450, and I'm only running about 20fps on middle settings.

Edited by roachsrealm, 28 August 2012 - 10:43 PM.

[Stecc66]

I've had the same problem since the 25th. Black screen, can still move cursor and hear music, forced to alt f4. Sometimes it takes a long time to happen and sometime it happens right after i log in, but it happens pretty frequently. I've re-installed, tried new drivers(using driver sweeper), lowered graphic settings and turned off any forced settings i had in AMD control panel. Specs:
AMD athlon X4 640 processor.
AMD Radeon HD 6800 Series.
4 GB RAM.
Win 7 64 bit.

[sauronjag]

roachsrealm, on 28 August 2012 - 10:42 PM, said:

I had this problem during BWE3.  I turned all of my graphics overclocking and special settings off, setting them all to defaults and letting the application manage these.

problem went away, hasn't come back.

ATI Radeon HD5450, and I'm only running about 20fps on middle settings.

i defauilted all settings, changed ccc to application only and disabled the rest. still got black screen.

[roachsrealm]

sauronjag, on 28 August 2012 - 11:27 PM, said:

i defauilted all settings, changed ccc to application only and disabled the rest. still got black screen.

have you tried updating the drivers to the latest beta version?  check out your card on the site and see what they have.  I hear that helps some people as well.  I'm a little weary of beta drivers to begin with, but as long as you have a backup there's normally no problems.

[tenschi]

lGhostl, on 26 August 2012 - 08:14 PM, said:

I will be in the middle of a task, or event, or even just standing there doing nothing, and every few seconds to a minute, my screen will go black. Sometimes it will even crash on me. I have it on max settings (which it should be able to run just fine, there's no lag or anything). Even when I put it into windowed mode, it will do it, and sometimes even return to my desktop.

I have:
EVGA 550 TI superclocked - VGA
AMD FX-4100 Quad Core - CPU
ASUS M5A97 AM3+ - Motherboard
8GB RAM

Has anyone else been having this problem?

I'm at my wits end on this! I had this problem before and I updated my Nvidia drivers to the newest and it stopped. Now it's started again worse than ever after the last patch on the 25th. I can leave my pc on all day and it's still running over 12 hours later, during which time I can surf the net, play various downloaded games on the pc, play games on websites, check email and etc.... but the minute I turn on GW2 I have anywhere from a couple of minutes to MAYBE 30 minutes max to play and all of a sudden the screen goes black and I can hear game sounds but I am unable to hit any key to escape (and I've tried all combinations up to and including the control, alt, delete) and my only option is to hold the power button in until the computer shuts down and then I can reboot and try it all again. This only happens while trying to play Guild Wars 2 and I've played it since the beginning with no troubles except the one time and now it's doing it every time I log on in the past few days. This is what I play on and the video card:

Manufacturer:    Hewlett-Packard Company
Model:   a6228x
Processor: AMD Athlon™ 64 x 2 Dual Core Processor 5200+ 2.60 GHz
Memory:    6.00 GB
System type: 32-bit OS
OS:   Windows Vista Home Premium
Display Device: NVIDIA GeForce 9400 GT

I'd appreciate any suggestions, but I'm wondering why so many people are having the same problem and if ArenaNet itsself cannot do something to help everyone experiencing this?

Edited by tenschi, 01 October 2012 - 06:03 PM.

[tenschi]

tenschi, on 01 October 2012 - 05:44 PM, said:

I'm at my wits end on this! I had this problem before and I updated my Nvidia drivers to the newest and it stopped. Now it's started again worse than ever after the last patch on the 25th. I can leave my pc on all day and it's still running over 12 hours later, during which time I can surf the net, play various downloaded games on the pc, play games on websites, check email and etc.... but the minute I turn on GW2 I have anywhere from a couple of minutes to MAYBE 30 minutes max to play and all of a sudden the screen goes black and I can hear game sounds but I am unable to hit any key to escape (and I've tried all combinations up to and including the control, alt, delete) and my only option is to hold the power button in until the computer shuts down and then I can reboot and try it all again. This only happens while trying to play Guild Wars 2 and I've played it since the beginning with no troubles except the one time and now it's doing it every time I log on in the past few days. This is what I play on and the video card:

Manufacturer:    Hewlett-Packard Company
Model:   a6228x
Processor: AMD Athlon™ 64 x 2 Dual Core Processor 5200+ 2.60 GHz
Memory:    6.00 GB
System type: 32-bit OS
OS:   Windows Vista Home Premium
Display Device: NVIDIA GeForce 9400 GT

I'd appreciate any suggestions, but I'm wondering why so many people are having the same problem and if ArenaNet itsself cannot do something to help everyone experiencing this?

I purchased a new video card that upgraded mine altho not the top of the line, but it's a decent cost and it seems to have solved the problem and I can play Guild Wars again. I got the Nvidia GeForce 520 from Staples for $59.99 on sale, and it's only $69.99 regular price. I was advised that Guild Wars seems to be running better on Nvidia cards for some reason so I stuck with them and lo and behold - no more black screen! Undoubtedly Guild Wars has so much content that it takes a better graphics card on so many of our computers that just can't handle it and ergo we get the black screen. My suggestion to all who have this problem is to try this card or a comparative one and upgrade what you have and I'd bet it solves your problem, too! Good luck to all!

[Arduin]

I was having this problem in the first 3 weeks of the game being live, then with some random update the black screen stopped. Today the black screen returned, however...

Anyway, I'm moving this thread to Technical Support, maybe our techies there can help.

[Flavvor]

I'll get this  sometimes when looking through youtube but never during the game. The black screen of death is bad.