6 replies to this topic

[haxyou]

I got hacked and they took over $150 from my bank account cause I linked my card to the account.  You guys have NO account recovery page.  WTF.  Worst part is the email you sent.

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Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.
Need help or have questions about your Guild Warsaccount? Visit our support site: http://support.guildwars2.com/.
Thanks!
-The ArenaNet Team

really?  click the link and there is nothing on resetting account.  You have no phone number to call and all I get is a stupid form to fill out and wait while you guys respond to me.  I understand people get hacked but you need better recovery features.  Atleast have a human that I can speak to when I get hacked.


I got hacked today at 2:07 pm. They changed my email and bought some $150 in gems.
I knew attaching my CC was not smart but I figured it was Arena.net and it was secure and that they had a good account recovery system. (similar to blizzard) but I was very wrong.
I know I am angry at getting hacked but it's the process to get my account back that has really gotten me more angry. In WoW retreiving your account was cake compaired to GW2. I have to go to a support page and put in a ticket and wait till they feel like helping me.
Account http://imgur.com/IYgMj http://imgur.com/IYgMj
Here is another thing. I call 866-367-9516 the number that is in my bank statement and they have an answering machine. the message says to go to help.ncsoft.com and speak to the live chat team. When i go there, it's live team is off today!!! They are off Mon, Tues, Wed, Sat, Sun!!!! WTF they only work on Thursday and Friday!!!! WTF. So I can't talk to no one. I can't chat with anyone. I just have to sit around hitting refresh on my email while one of your agents chooses to help me.
https://help.ncsoft..../chat/chat_home

Edited by haxyou, 28 August 2012 - 10:13 PM.

[Kirk]

Although I do sympathise this isn't the place to address it really.

How did they take money from your account? Surely those details will be masked? Or was it through buying gems?

I'm curious as to how people are getting their account compromised, it's not an easy thing to do in my opinion.

Get their accounts compromised that is.

[Wynterarwyn]

Open a ticket here: http://en.support.guildwars2.com/

[haxyou]

Kirk, on 28 August 2012 - 08:02 PM, said:

Although I do sympathise this isn't the place to address it really.

I only post it here cause there is no other way to address Arena.net at the moment.  

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How did they take money from your account?

They bought Gems.  

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I'm curious as to how people are getting their account compromised, it's not an easy thing to do in my opinion.

Get their accounts compromised that is.

How it got comprimised?  I don't know.  I was playing and when i logged off. 2 minutes later i get my bank notifications on my phone.  when i tried logging in, i couldn't as the account as not valid.

Edited by haxyou, 28 August 2012 - 08:13 PM.

[AMIX_GW2]

haxyou, on 28 August 2012 - 08:11 PM, said:

I only post it here cause there is no other way to address Arena.net at the moment.  


They bought Gems.  

How it got comprimised?  I don't know.  I was playing and when i logged off. 2 minutes later i get my bank notifications on my phone.  when i tried logging in, i couldn't as the account as not valid.

contact your bank immediately and freeze the card.(just in case).. and try and get a hold of NCsoft via thier telephone number..cant mess around with waiting times with tickets if money was stolen

Edited by AMIX_GW2, 28 August 2012 - 08:26 PM.

[prfella]

Unfortunately that particular email is a scam and not actually sent by Arenanet. Anet put out a statement about these emails, and general account security. Its a phishing email and when you click the link they obtain your password, and lock you out of your account.

Edited by prfella, 03 September 2012 - 08:56 PM.

[Android]

prfella, on 03 September 2012 - 08:56 PM, said:

Unfortunately that particular email is a scam and not actually sent by Arenanet. Anet put out a statement about these emails, and general account security. Its a phishing email and when you click the link they obtain your password, and lock you out of your account.

That has nothing to do with what he asked + the only way someone can steal your password is if you downloaded something odd or you entered it into a website, by simply clicking on a link in an email nothing can happen.