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Wondering about the Gemstore..

gem store problem items not arriving

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#1 TimaeusTestified

TimaeusTestified

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Posted 05 September 2012 - 12:49 PM

So I've been buying some gems lately, they didn't arrive.
No problem right? Just wait a while, I did.

I got the gems after 5 days of waiting, no response to the ticket I had made.
Today I decided to buy some magic find boosts! why not? good items ahead!

I bought one, didn't come .. maybe I pressed wrong? pressed it again.
5 minutes later I get 1 mail, one magic find booster! great right? opening the black market,
all my gems are gone? I had 500 left before the purchase.

Which means I should've gotten more magic find boosters.
I worry not, decide to wait this one out.

I buy some more gems "Woah, this guy must be loaded huh?!"
No, not really I just wanted some dyes, aside from the pink and lollipop colors.

I get the gems instantly. I decide to buy a dyepack .. gems go, no dyepack.
So I made another ticket, I'm sure I won't be getting any replies.

I've been waiting for 5 days on the last set of gems, I wonder when I'm starting to get 2/3 magic find boosters in the mail and my dyepack.

Anyone else had this happening?
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#2 VicSkimmr

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Posted 05 September 2012 - 12:51 PM

I dunno, I've bought gems multiple times so far and they always hit immediately. Gem store purchases show up in my mail immediately.
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#3 TimaeusTestified

TimaeusTestified

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Posted 05 September 2012 - 01:21 PM

It's super strange, with me they always show up immidiately too, just today it's crazy, only one magic find and no dyeset.
I paid for like 4 items, only getting 1.
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#4 Jairyn

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Posted 05 September 2012 - 01:40 PM

I tried to buy a stack of transmutation stones three times the other night. Gems deducted, transtones show up in purchase history, no delivery. :(

I've submitted my own support request, but with priority being given to compromised accounts, all we can do is wait. It's too bad I value pretty over effective, but it hasn't really hurt me so far.
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#5 Cystalmist

Cystalmist

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Posted 05 September 2012 - 02:03 PM

So I've been buying some gems lately, they didn't arrive.
No problem right? Just wait a while, I did.

I got the gems after 5 days of waiting, no response to the ticket I had made.
Today I decided to buy some magic find boosts! why not? good items ahead!

I bought one, didn't come .. maybe I pressed wrong? pressed it again.
5 minutes later I get 1 mail, one magic find booster! great right? opening the black market,
all my gems are gone? I had 500 left before the purchase.

Which means I should've gotten more magic find boosters.
I worry not, decide to wait this one out.

I buy some more gems "Woah, this guy must be loaded huh?!"
No, not really I just wanted some dyes, aside from the pink and lollipop colors.

I get the gems instantly. I decide to buy a dyepack .. gems go, no dyepack.
So I made another ticket, I'm sure I won't be getting any replies.

I've been waiting for 5 days on the last set of gems, I wonder when I'm starting to get 2/3 magic find boosters in the mail and my dyepack.

Anyone else had this happening?


Not sure about the delay on the Gems, however I think I might know what happens to the items you purchased. I had the same thing happen. There is a 10 mail limit for non quest mails in your ingame mailbox. I started deleting mine and all my items and other mail from guildies came in. Try that and see if it helps. Thanks!
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