188 replies to this topic

[BabelFish]

Honestly, I didn't request my refund because they implemented new gear. It's still too early to tell what this will accomplish and as long as all Ascended gear has the same stats (allocated in different stat areas) and is fairly reasonable to obtain it's just the new exotic armor. There is a gear treadmill it's just a casual one that people tend to misunderstand...
I requested a refund because of my experiences on the forums (which was just icing on the beef cake)
But before I was really, really considering it because of:
Constant animation lag/gaps which is unacceptible for a game that is reliant on a dodge mechanic (it's not my computer or internet connection, SC2 works wonders on my computer with no loag as does Crysis 2 at 60 fps)
DEs are constantly bugged
Consistent problems with the TC
And massive culling issues
I've waited through patch after patch hoping for these issues to get fixed but it's just not happening and now they're releasing new content instead of fixing the mass problems with the old content...as a tester I know just how bad that is, that means even more complications to a already complicated amalgomation of code to sift through in order to fix the clearly inadequate coding.
GW2 was released half-finished.

[ObscureThreat]

RabidusIncendia, on 14 November 2012 - 08:02 PM, said:

Well I can sort of understand it, this is an MMO not a FPS after all.  For whatever reason there is this precedent of having dozens of hours of stuff nobody likes before getting to the good stuff.  Much of that 600 hours was doing the stuff nobody likes (If you DO like collecting frogs or stomping on worm mounds 50 times in a row, I retract that of course :/)  But after that you're free to play the "real" game.  I still think it's iffy, so I won't be getting a refund, but it makes sense in the case of a game like this I guess.

While I understand that MMO's do take longer to enjoy the full experience, isn't the view that all MMO's are just a rush to max level and then the "real" game begins flawed. After all, in some MMO's like GW2, if you do the traditional method of levelling (Hearts, Exploration) it can take 60+ hours before you reach max level, and I don't accept that those 60+ hours were not the "real" game.

As for the issue at hand its all ANET's decision whether or not they want to give our refunds, and from what been said it seems they are willing to give refunds no matter how many hours people have put in. Personally, I don't believe software is the same as other products and therefore refunds should be handled differently. For instance, its been argued that bugs are expected with software (games in particular) and therefore are not a reason to ask for a refund. However as many people have commented before in this topic, that's part of the reason they wanted the refund in the first place. If bugs are not acceptable in games then for sure issue refunds, as then the product is "broken". In addition then people who use bugs to their advantage should not be penalized as the bugs should not be there in the first place. However if bugs are acceptable, then IMO it is wrong to ask for refunds, based on that criteria.

[Juanele]

Pretty unethical to ask for a refund after playing for such a long time to me. But whatever, NCSoft allows it so meh.

[Xellial]

skuko, on 14 November 2012 - 08:24 PM, said:

whether it is moral or not, that is everyone's own decision to make. whether they grant you a refund, that is ArenaNets decision to make.

if they denied me the refund, i would have just quit the game and be done with it anyway. i don't think it's immoral to ask for a refund. as i said, in addition to the 75 euros for the game itself, i also paid another 50 euros for gems, they didn't refund those and i understand that and i'm not making any demands about it.

i didn't threaten, i didn't demand. i felt betrayed by them, in my eyes, they went against the things they stated before the release. i requested a refund and got granted one. what difference does it make how long i've played? at the end of the day, i only wasted my time and my electricity ArenaNet on the other hand, gained 50 euros for the gems i bought, they're still profitable.

Asked for a refund 3 days ago, they literally *ed me around with Random responses until I was a DAY After the six month period, and then they said they couldn't refund me because they "Don't have the systems in place to refund an account Six months after Purchase"

Oh Anet. Lol.

[BabelFish]

Xellial, on 14 November 2012 - 09:20 PM, said:

Asked for a refund 3 days ago, they literally *ed me around with Random responses until I was a DAY After the six month period, and then they said they couldn't refund me because they "Don't have the systems in place to refund an account Six months after Purchase"

Oh Anet. Lol.

That's what the BBB is for. I'm not saying Anet is a bad company but situations like that are a little silly.

Edited by BabelFish, 14 November 2012 - 09:47 PM.

[Hector]

blindude, on 14 November 2012 - 06:33 PM, said:

wtf!!
im not pleased with the turn on gear as well.But you went and throw out of the window 600 hours of gameplay and all your progress?
And what if the new gear becomes as easy to get as the exotics or even completely unnecessary..What about spvp ,the new map and the fixes on class balance that they also bring.
can you somehow reverse that?

Who cares about progress when Anet is now adding a system to erase all of your gear progress every 3-6 months? Anet destroyed any meaningful progress in favor of carrot on a stick, hamster wheel, illusionary progress of gear treadmill.

[Curious]

Hey guys,

I put in about 50 hours into this game and I've been...dissapointed. Now, this may have been because the whole notion of the game not being ready on launch and it truly being fun and exciting months down the line (this was the argument I was given whenever I said I didn't like the game). But I'm just not feeling the game right now. I have no goals, no objectives, nothing to look forward to or anything. But enough of that, I didn't come here to debate the ethics/morality of getting a refund.

So, now that I want to get a refund; what can I expect? Will my GW2 account simply be wiped out? Or will I be able to return to it a few months (or years) down the line? Meaning, will my characters be deleted, or will I be able to return to them? Anything else I need to know about what happens when you get a refund?

Thanks!

[Shroomhead Fred]

Curious, on 16 November 2012 - 12:53 AM, said:

Hey guys,

I put in about 50 hours into this game and I've been...dissapointed. Now, this may have been because the whole notion of the game not being ready on launch and it truly being fun and exciting months down the line (this was the argument I was given whenever I said I didn't like the game). But I'm just not feeling the game right now. I have no goals, no objectives, nothing to look forward to or anything. But enough of that, I didn't come here to debate the ethics/morality of getting a refund.

So, now that I want to get a refund; what can I expect? Will my GW2 account simply be wiped out? Or will I be able to return to it a few months (or years) down the line? Meaning, will my characters be deleted, or will I be able to return to them? Anything else I need to know about what happens when you get a refund?

Thanks!

Logic tells me everything will be wiped.  You're returning a product, I'd be surprised if ANet archive your account.

I can't believe people are still getting refunds to be honest.  Especially if you've put in 50+ hours.  I gotta give ANet credit for that.  You would think they would draw the line at some point.

[Yawg]

A refund? Really? Woah, how is that even possible? you can request it without giving a good reason, like for example the game not working on your machine at all despite it meeting the minimum requirements?
This seems crazy.
Personally I got my money's worth easily within the 1st week since release and everything past that is feels like free entertainment.

[Curious]

Shroomhead Fred, on 16 November 2012 - 01:04 AM, said:

Logic tells me everything will be wiped.  You're returning a product, I'd be surprised if ANet archive your account.

I can't believe people are still getting refunds to be honest.  Especially if you've put in 50+ hours.  I gotta give ANet credit for that.  You would think they would draw the line at some point.

Thanks for the answer!

But imo, you can't compare 50 hours put into an MMO to a traditional game. 50 hours put into a game like Assassins Creed 3 (just an example, but you can substitute almost any other console game) is well beyond game completion.

Whereas 50 hours put into an MMO is barely scratching the surface of almost any MMO. In reality, I haven't even touched even 10% of the game yet. So does any reason for wanting a refund work? For example, I would likely put "Dissatisfaction" for my reason. Or are they picky about it?

[Shroomhead Fred]

Curious, on 16 November 2012 - 01:19 AM, said:

Snip

From what I've heard, you're reasons stated should be accepted.  Others in this thread have successfully received refunds for similar issues.  ANet seem pretty lenient in this regard.

Just follow the steps in the OP to speed up the process.  Good luck.

[Leto]

Curious, on 16 November 2012 - 01:19 AM, said:

So does any reason for wanting a refund work? For example, I would likely put "Dissatisfaction" for my reason. Or are they picky about it?

Don't worry, you don't have to write a well argumented essay to get your refund, just explain briefly why you're disappointed with their game. What really matters is that you give them all the necessary informations, like explained on page1. BTW even after your refund you might still be able to play a few more days. I got my refund and this mail saying "All serial codes associated with the transaction(s) that have been refunded are now disabled" 5 days ago but I've only been unable to log in since this last update. Once your serial code has been disabled you can't access the official forum either.

[ogrejd]

Bleh. After all the crap with the latest update, I'd be submitting for a refund right this minute, if it weren't waaaaaaaaaay too late. (bought it way back on March 24th)

[blindude]

ogrejd, on 18 November 2012 - 01:30 AM, said:

Bleh. After all the crap with the latest update, I'd be submitting for a refund right this minute, if it weren't waaaaaaaaaay too late. (bought it way back on March 24th)

nah maybe you are lucky afterall..people seem very pleased with the new update as far i could tell after a quick run through the official forums..well as good as things can be on the official forums

Edited by blindude, 18 November 2012 - 01:36 AM.

[raspberry jam]

How do I get a refund from a physical store? Do I need to go there and ask them about it? What do I do if they say no?

[ogrejd]

The refunds in question are only for those who bought from http://buy.guildwars2.com/

[Hector]

blindude, on 18 November 2012 - 01:35 AM, said:

nah maybe you are lucky afterall..people seem very pleased with the new update as far i could tell after a quick run through the official forums..well as good as things can be on the official forums

If you think there are tons of praise for the gear treadmill than you name is apt.

[Big Ol Norn]

Hector, on 18 November 2012 - 02:46 AM, said:

If you think there are tons of praise for the gear treadmill than you name is apt.

FotM is awesome. Difficulty resets every week. There's NOTHING treadmill about it any more than say starting a different character. In other words, it's just an option and if you crap on other people's options, you've got issues.

Edited by Big Ol Norn, 18 November 2012 - 03:43 AM.

[ogrejd]

ogrejd, on 18 November 2012 - 01:30 AM, said:

Bleh. After all the crap with the latest update, I'd be submitting for a refund right this minute, if it weren't waaaaaaaaaay too late. (bought it way back on March 24th)

Decided to submit the request. As expected, more than 6 months (even though 5 of those months were unplayable), so no refund.

Game uninstalled (well, deleted), anyways, and this is my last post here. Good bye.

[raspberry jam]

ogrejd, on 18 November 2012 - 02:07 AM, said:

The refunds in question are only for those who bought from http://buy.guildwars2.com/

Argh... Well, thanks. That's what I thought.

Oh well at least my Rytlock statue looks nice

[Ingway]

blindude, on 18 November 2012 - 01:35 AM, said:

nah maybe you are lucky afterall..people seem very pleased with the new update as far i could tell after a quick run through the official forums..well as good as things can be on the official forums

You do realise the oficial forums will ban for even the smallest things right? Criticism is one of then, even if it's well worded.

[Gremlin]

I suppose I am one of the lucky players of GW2.

I have not finished the game as I have been progressing map by map totally exploring one before moving on.
doing the storyline as and when I finish a map I do a few of those missions.
Exploring new classes doing a bit of crafting and so on.

Gave up on dungeons and wvw till problems are fixed so not had any frustration there.
Everything I have done in the game has worked except for a few minor problems.

Result GW2 has been a 90% positive experience, it was 98% positive till lost shores but hey Halloween was good.
Anyway I suspect lost shores and ascended gear were rushed in as a reaction to players having finished the game content far ahead of time.
It could have worked but seems to have annoyed those who had worked like mad to get legendary gear..

Oh well all that will be sorted well before I get to it.

[Bloodtau]

Alemoot, on 15 September 2012 - 08:40 PM, said:

Regardless of your opinions on the game and/or the availability of refunds for said game, this is actually a pretty helpful post for those players out there who weren't satisfied with what they purchased. Do we really need to flame people who gave the game a shot and decided it wasn't for them? Stay classy fanboys.

On topic: kudos to anet for their above-and-beyond-the-call-of-duty customer service.

See, that second point you made, the so called "great" customer service, is rare. A ton of people (myself included) have had nothing but poor customer service relations. So much so that I filed a formal complaint towards them.

[Helistin]

Juanele, on 14 November 2012 - 08:52 PM, said:

Pretty unethical to ask for a refund after playing for such a long time to me. But whatever, NCSoft allows it so meh.

In European Countries the “Unfair Commercial Practices Directive,” legally requires a manufacturer to accept returns under bait and switch conditions. The document can be found: http://www.google.co..._OQZZNiDqXJoDwA

[raspberry jam]

Helistin, on 18 November 2012 - 02:15 PM, said:

In European Countries the “Unfair Commercial Practices Directive,” legally requires a manufacturer to accept returns under bait and switch conditions. The document can be found: http://www.google.co..._OQZZNiDqXJoDwA

I live in Europe. Have ANet accepted this or do I need to make a court case out of it?

And, does this include if I bought it from a store instead of directly from them?

[RandolfRa]

Yawg, on 16 November 2012 - 01:09 AM, said:

A refund? Really? Woah, how is that even possible? you can request it without giving a good reason, like for example the game not working on your machine at all despite it meeting the minimum requirements?
This seems crazy.

You have been so badly brainwashed by all the capitalists out there . Refund is definitely possible.

Quote

Personally I got my money's worth easily within the 1st week since release and everything past that is feels like free entertainment.

I also enjoyed the early content very much. But you must realise that this isn't the case for everyone.

Edited by RandolfRa, 18 November 2012 - 02:35 PM.

[Helistin]

raspberry jam, on 18 November 2012 - 02:22 PM, said:

I live in Europe. Have ANet accepted this or do I need to make a court case out of it?

And, does this include if I bought it from a store instead of directly from them?

People do can get a refund under that rule. I don't think you can apply for it though if you didn't buy the game directly from buy.guildwars2.com

[raspberry jam]

Helistin, on 18 November 2012 - 02:26 PM, said:

People do can get a refund under that rule. I don't think you can apply for it though if you didn't buy the game directly from buy.guildwars2.com

Ok... Well thanks anyway...

[davadude]

raspberry jam, on 18 November 2012 - 03:15 PM, said:

Ok... Well thanks anyway...

As per the European Union's laws, you have 30 days (referred to as one month) to request a refund for entertainment products.  If you bought the game at launch, your right from direct stores to ask for a refund has been lost.

Sorry to bring the news, but I don't want to set you on a never-ending course.

[Helistin]

davadude, on 18 November 2012 - 03:33 PM, said:

As per the European Union's laws, you have 30 days (referred to as one month) to request a refund for entertainment products.  If you bought the game at launch, your right from direct stores to ask for a refund has been lost.

Sorry to bring the news, but I don't want to set you on a never-ending course.

Actually, you can get a refund up to 6 months back. And as stated before 'bait and switch' tactics that was used are agains't US and EU laws so you can get a refund based on that after the normal 30 day period.