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Petition For Reimbursement in Spvp/Tpvp

game bug savlage bug tournament chest tournament

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#1 Aodan

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Posted 16 September 2012 - 03:58 AM

I'm here in hopes that we can rally as a community and use this thread as a way to show/voice our irritation with Anet's silence in regards to Reimbursement for the following issues for dedicated spvp/tpvp players.

1. The first few days of headstart/release where players received little to no chests for tournament wins.

2. The current bug of salvaging Spvp/Tpvp gear and getting Mithril Ore or other PvE materials instead of PvP materials.


Personally, I've missed out on around 20 plus gold chests and a few silvers between headstart and the first week of release. I also cut down my time spent in tournaments because of not receiving any rewards (practice time lost).
(This was also a lot of glory that was missed out on from opening said chests)

Also recently I've had over 5 items give me mithril ores instead of other pvp materials. To me that could of been a sliver or some other key material.

1-3 Days is acceptable to not expect reimbursement but it's now two weeks into release and for one whole week many didn't receive any chests.

This is an easy fix as Anet has access to see how many Tournaments were won/played per profession.
Also giving/introducing these chests wouldn't affect Spvp/any economy as this is simply on a individual basis, so there is no real draw back other than work put in by Anet's appointed staff.

Please sign here or leave in the comments your irritation and want for reimbursement so that I and others can use this thread to voice our concerns/desires.

You can also help by posting on these GW2 Forum Threads:
https://forum-en.gui...nament-Rewards/
https://forum-en.gui...lvaging-Bugged/

Edited by Aodan, 16 September 2012 - 04:04 AM.


#2 Hypnotize

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Posted 16 September 2012 - 10:00 AM

i missed out about 40 - 50 gold and a few silver rewards -.-

#3 donkeyhacks

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Posted 16 September 2012 - 01:07 PM

Owed like 7gold , 20silver and 20 bronze or something not as much as others but that's because while it wasn't working I lost faith and gave up tPvP. Alltho im more interested in the +glory and +glory rank you get with the chests than the actual chests atm ^_^

#4 Ranko

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Posted 17 September 2012 - 02:26 AM

View PostAodan, on 16 September 2012 - 03:58 AM, said:


This is an easy fix as Anet has access to see how many Tournaments were won/played per profession.


And how, exactly, do you know that the bug causing the issue wasn't instead caused by it not registering a winner? If that part of the code was bugged during the time, they would have no way of knowing how many times we did or did not win.

Anet has been generous in so many ways in the past, I find it hard to believe that they would keep something from us, if they had the ability to give it to us.

#5 Aodan

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Posted 17 September 2012 - 06:29 AM

View PostRanko, on 17 September 2012 - 02:26 AM, said:

And how, exactly, do you know that the bug causing the issue wasn't instead caused by it not registering a winner? If that part of the code was bugged during the time, they would have no way of knowing how many times we did or did not win.

Anet has been generous in so many ways in the past, I find it hard to believe that they would keep something from us, if they had the ability to give it to us.

It is in regards to reimbursement. They can check out many games were played compared to whats being asked.

My issue is that if this happened with gear drops or tokens from a dungeon they would reimburse. We paid and pre-orderd this game and for the first three days of Tournaments I got no rewards.

#6 Aragiel Renegade

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Posted 17 September 2012 - 08:03 AM

We all had same problems but in fact 2 weeks of problems is perfectly acceptable for a new game. In fact all these things are just nothing to a PvP player.. you will get it soon.

so at this point i dont see a need to do anything. The system is now working and the only missing part of PvP is compettition.. which i see as much more important issue then some not received rewards.

#7 Ranko

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Posted 17 September 2012 - 08:40 AM

View PostAodan, on 17 September 2012 - 06:29 AM, said:

It is in regards to reimbursement. They can check out many games were played compared to whats being asked.

My issue is that if this happened with gear drops or tokens from a dungeon they would reimburse. We paid and pre-orderd this game and for the first three days of Tournaments I got no rewards.

Sheer number of games means nothing.. For all they know, you played in 150 tourneys, and lost them all first round, but that number sure would match up with 50 tourney wins.

I'm not saying that there shouldn't be reimbursement, I lost my share of chests as well. I'm only saying that finding out who won what might not be as easy as you think, if there was a bug preventing it from storing that information.

#8 Aodan

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Posted 17 September 2012 - 07:51 PM

View PostRanko, on 17 September 2012 - 08:40 AM, said:

Sheer number of games means nothing.. For all they know, you played in 150 tourneys, and lost them all first round, but that number sure would match up with 50 tourney wins.

I'm not saying that there shouldn't be reimbursement, I lost my share of chests as well. I'm only saying that finding out who won what might not be as easy as you think, if there was a bug preventing it from storing that information.

That's what I meant. I have over 146 won on just my guardian. They can look back in the database when the bug was around and check how many were won around that time and compare it to the claim.

#9 Priince

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Posted 18 September 2012 - 08:45 PM

Yes, it was some serious bull at the time but its better to just go on with your life at this point.  A petition is pointless because even if you succeed, the insane grind to upper ranks means even a thousand chests would barely make a dent in the glory needed to rank up sufficiently.  The glory missed is nominal for ranking.

And, the items missed from the chests themselves are also nominal because those chests stay the same. I'm over rank 30 and I keep getting those 'free tournament chests' which are filled with junk which are completely useless at this point, I've collected basically everything that can be collected up through rank 30 and I've still got more glory than I know what to do with.

The glaring problem to me is the reward system for PVP.  It's very lackluster.  Spend your energy asking for improvements there. And yes, I lost a crap ton of chests so I know it sucks. But I'd much rather they spend their energy working on improvements at this point.

#10 Phuriocity

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Posted 18 September 2012 - 09:05 PM

View PostAodan, on 17 September 2012 - 07:51 PM, said:

That's what I meant. I have over 146 won on just my guardian. They can look back in the database when the bug was around and check how many were won around that time and compare it to the claim.

But that's what THAT person is saying. If the code that registered who won or lost the tournament was messed up and not just the chest delivery, they wouldn't be able to check that.

Again, it may not be as easy as you think.

And seriously guys. Get over it. You're going to be playing anyway, and you're going to make up any glory or anything you lost. You're not at a disadvantage because of it. Hell, at least you got to PLAY tourneys, and they weren't down the whole time. There was little downtime at all.

I don't even pvp that often, I'm already Dolyak and have more powders/orbs/crystals/slivers than I know what to do with. I only play tourneys when I do. I missed out on probably 25 or so chests while it was broken. I really couldn't care less.

#11 Aodan

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Posted 18 September 2012 - 09:53 PM

View PostPhuriocity, on 18 September 2012 - 09:05 PM, said:



But that's what THAT person is saying. If the code that registered who won or lost the tournament was messed up and not just the chest delivery, they wouldn't be able to check that.

Again, it may not be as easy as you think.

And seriously guys. Get over it. You're going to be playing anyway, and you're going to make up any glory or anything you lost. You're not at a disadvantage because of it. Hell, at least you got to PLAY tourneys, and they weren't down the whole time. There was little downtime at all.

I don't even pvp that often, I'm already Dolyak and have more powders/orbs/crystals/slivers than I know what to do with. I only play tourneys when I do. I missed out on probably 25 or so chests while it was broken. I really couldn't care less.

Don't play often and your rank 30+... Something is contradicting.

Apart from the tourney chest which isn't acceptable on a live product. Riot did similar reimbursements while game/ ranked was down.
But not only that, me and others are getting pve items from pvp salvages. Those are mats I'm missing out on

#12 Phuriocity

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Posted 18 September 2012 - 09:57 PM

View PostAodan, on 18 September 2012 - 09:53 PM, said:

Don't play often and your rank 30+... Something is contradicting.

Apart from the tourney chest which isn't acceptable on a live product. Riot did similar reimbursements while game/ ranked was down.
But not only that, me and others are getting pve items from pvp salvages. Those are mats I'm missing out on

Dolyak is 20... And yeah. I've gotten a few pve items. I just throw 'em on the TP and laugh a little.  It's not a big deal. Once you got all those chests, you wouldn't even know what to do with all the powders and tokens and orbs you'd have.

#13 Aodan

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Posted 18 September 2012 - 10:20 PM

View PostPhuriocity, on 18 September 2012 - 09:57 PM, said:

Dolyak is 20... And yeah. I've gotten a few pve items. I just throw 'em on the TP and laugh a little.  It's not a big deal. Once you got all those chests, you wouldn't even know what to do with all the powders and tokens and orbs you'd have.

I have over 100 powders and orbs, the issue I have is that between missing chests and pve item savlages I've gotten no slivers or crystals in over 50 chests and 50% of the de's

#14 Veles

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Posted 18 September 2012 - 11:42 PM

View PostAodan, on 18 September 2012 - 10:20 PM, said:

I have over 100 powders and orbs, the issue I have is that between missing chests and pve item savlages I've gotten no slivers or crystals in over 50 chests and 50% of the de's

I got 1 sliver so far, seems just impossible to get, don`t even wanna count all the items I have salvaged...

And arcane crystals are just "dropping" like flies, never had less then 20 of them, something must be bugged.

Edited by Veles, 18 September 2012 - 11:48 PM.


#15 Aodan

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Posted 18 September 2012 - 11:47 PM

View PostVeles, on 18 September 2012 - 11:42 PM, said:

I got 1 sliver so far, seems just impossible to get, don`t even wanna count all the items I have salvaged...

Btw, you are not getting arcane crystals?

Crystals or Slivers. Finally got 2 crystals today out of general PVP gear form tourny chests.

#16 Veles

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Posted 18 September 2012 - 11:55 PM

View PostAodan, on 18 September 2012 - 11:47 PM, said:

Crystals or Slivers. Finally got 2 crystals today out of general PVP gear form tourny chests.

As I edited above, crystals are no problem for me, but slivers...

My guild mate just now told me he has 20ish slivers on him and he never really goes down from that number and he does "craft" a lot.

So we have REALLY bad luck or just this part of the game is bugged.

Edited by Veles, 18 September 2012 - 11:55 PM.


#17 UssjTrunks

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Posted 19 September 2012 - 05:18 AM

View PostVeles, on 18 September 2012 - 11:42 PM, said:

I got 1 sliver so far, seems just impossible to get, don`t even wanna count all the items I have salvaged...

And arcane crystals are just "dropping" like flies, never had less then 20 of them, something must be bugged.

Rank: 12
Crystals: 4
Slivers: 1

99.9% of the items I salvage from gold/silver/tourny chests result in powders/orbs.

Edited by UssjTrunks, 19 September 2012 - 05:21 AM.


#18 Aodan

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Posted 19 September 2012 - 05:43 AM

Like I said I have an issue with these bugs lasting long periods.

As far as the chests, the reimbursement can be done because I can see how many tournaments I won, so in regards to scripting/programing, the issue is the chests being rewarded. Again unacceptable for 3 days of head start when it was working fine in all BWE. A live product is dif from a beta.

As far as the savlging bug, how PvE materials are even appearing in Tourny/PvP savlage is def a huge bug that is still going on now which is again, unacceptable.

The least they could do is reward a flat glory (4-5K) to every player with 50+ wins in tournament or even just give everyone a free 5-8 glory boosters.

#19 Xionix

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Posted 19 September 2012 - 01:42 PM

The salvage bug is annoying. The chests at headstart, well... lets just say if you're that hung up on the rewards you should've stopped when you noticed you weren't getting chests. Since you didn't I don't see the point in crying about it now. You don't need reimbursement because of either issue. Not that'd i'd complain about getting chests... I just don't see it being that important.

#20 Col

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Posted 19 September 2012 - 03:16 PM

View PostAodan, on 16 September 2012 - 03:58 AM, said:


This is an easy fix as Anet has access to see how many Tournaments were won/played per profession.


It's funny when people think they're developers and programmers.  Unless you work for Anet in a developer/programmer role, you have absolutely no idea how easy or hard it is to fix something.  None whatsoever.

#21 YourBadKarma

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Posted 19 September 2012 - 09:22 PM

View PostCol, on 19 September 2012 - 03:16 PM, said:

It's funny when people think they're developers and programmers.  Unless you work for Anet in a developer/programmer role, you have absolutely no idea how easy or hard it is to fix something.  None whatsoever.
If this is complicated for them to fix, then their code is awful.

#22 Crawmerax

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Posted 20 September 2012 - 12:39 AM

View PostYourBadKarma, on 19 September 2012 - 09:22 PM, said:

If this is complicated for them to fix, then their code is awful.

So, if they had a bug which just so happened to not record the winners of each tourny and/or maybe even not record the participants that somehow makes their code awful?

Unforeseen bugs happen to every program. Just because this one possibly happened in just about the least convenient area for this specific problem doesn't make their code "awful", they have little to no control over what specific pieces of code break, they can only hope that as little breaks as possible, and with the smooth launch we had, I'd say they did a good job of that.

View PostAodan, on 16 September 2012 - 03:58 AM, said:

This is an easy fix as Anet has access to see how many Tournaments were won/played per profession.

I'm seriously not trolling you, Aodan, even though I'm going to disagree with you here, too.

Like other people have said, and like I said to the other quote above, the very problem that caused us not to get chests might be that the servers didn't save data about who won, or who played. If the server didn't store the data, it wouldn't allocate the chests, and it wouldn't be an easy fix either.

But maybe you're right. Maybe it is easy. But the fact is, we don't know, and until we do know, you shouldn't claim that you do.

On another note though, I'd personally like the chests I missed out on, too. And if it was possible, I'd hope that everyone else (you included, Aodan) get their chests, too. But I'm not as invested, and I'm definitely not going to hate on Anet for not doing it.

#23 Aodan

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Posted 20 September 2012 - 01:20 AM

View PostCrawmerax, on 20 September 2012 - 12:39 AM, said:

So, if they had a bug which just so happened to not record the winners of each tourny and/or maybe even not record the participants that somehow makes their code awful?

Unforeseen bugs happen to every program. Just because this one possibly happened in just about the least convenient area for this specific problem doesn't make their code "awful", they have little to no control over what specific pieces of code break, they can only hope that as little breaks as possible, and with the smooth launch we had, I'd say they did a good job of that.



I'm seriously not trolling you, Aodan, even though I'm going to disagree with you here, too.

Like other people have said, and like I said to the other quote above, the very problem that caused us not to get chests might be that the servers didn't save data about who won, or who played. If the server didn't store the data, it wouldn't allocate the chests, and it wouldn't be an easy fix either.

But maybe you're right. Maybe it is easy. But the fact is, we don't know, and until we do know, you shouldn't claim that you do.

On another note though, I'd personally like the chests I missed out on, too. And if it was possible, I'd hope that everyone else (you included, Aodan) get their chests, too. But I'm not as invested, and I'm definitely not going to hate on Anet for not doing it.

If the track record of how many games won is showing up, then there is a "paper" trail. All I'm saying is either they should do a blanket reimbursement to all players or allow players much like those who got banned, to submit a ticket with screenshots of their wins and ask for a "realistic" reimbursement.

I myself would ask for 20 gold chests and 2 silver for the Tourny Chest bug.

For the Salvage I would take a screenshot of the Ore/other items and ask for crystals/slivers instead.

My issue is that if this was endgame PvE content which is getting reimbursed, why can't SPvP also be reimbursed.

I'm not hating on Anet, I really think their awesome and are putting out a lot for this game. But it's a matter of holding them accountable for content that I'm missing for a paid/live game.

I could only image the back lash if this happens with Paid Tournaments. Us dedicated SPvP players should be treated the same as anything that would be reimbursed in PvE. If they don't want to go through tickets then do a blanket reimbursement like LoL and other games have.

3-5K glory and 20 of each mat / 5 slivers.

Edited by Aodan, 20 September 2012 - 01:23 AM.


#24 Aodan

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Posted 20 September 2012 - 03:16 AM

Another night with no tourny chests.. now weeks into release.

#25 Crawmerax

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Posted 20 September 2012 - 05:07 AM

View PostAodan, on 20 September 2012 - 01:20 AM, said:

If the track record of how many games won is showing up, then there is a "paper" trail. All I'm saying is either they should do a blanket reimbursement to all players or allow players much like those who got banned, to submit a ticket with screenshots of their wins and ask for a "realistic" reimbursement.

If there was a blanket reimbursement, it would have to be a tiny thing, though, because you might be due 22 chests, but a friend of mine is due one. Should he, and everyone else who's played a tournament ever, get given 5... or 10 chests, for nothing? With you getting only half what you deserve? That doesn't seem fair. Remember, Anet won't reimburse anyone, if they can't do it without causing more problems. This is a case of 'better the devil you know', in that it's better that they just endure the complaints which are coming now, than try to fix it and possibly cause a larger slew of complaints to come in. But that's only if there is no paper trail. There might be. In which case, we should all be given our correct amount of chests.

View PostAodan, on 20 September 2012 - 01:20 AM, said:

For the Salvage I would take a screenshot of the Ore/other items and ask for crystals/slivers instead.

The problem with this, is taking screenshots of ore doesn't prove that it came out of your PvP gear. If they don't ask for proof that it came from the gear, what stops people from asking for crystals/slivers in exchange for ore they mined, or salvaged from other equipment?

View PostAodan, on 20 September 2012 - 01:20 AM, said:

My issue is that if this was endgame PvE content which is getting reimbursed, why can't SPvP also be reimbursed.
*snip*
Us dedicated SPvP players should be treated the same as anything that would be reimbursed in PvE

Unfortuantely, I don't think we don't actually have any evidence that Anet would in fact reimburse endgame PvE content under these circumstances. I don't think it's right to just assume they would, even if they did it in GW1 (I have no idea) because they may take a different approach with GW2.

View PostAodan, on 20 September 2012 - 01:20 AM, said:

I'm not hating on Anet, I really think their awesome and are putting out a lot for this game. But it's a matter of holding them accountable for content that I'm missing for a paid/live game.

I'm not sure if holding them accountable is an especially strong case, in this situation, because while we did buy the game, and while they do have an obligation to provide the service, it will have been in your terms and conditions that bugs will happen, and that they are not legally responsible for what happens under those circumstances.

I realise you're not trying to sue them, but the strength of your case would be important in making it persuasive to them regardless. I mean, we're not paying a subscription service here, and I know that I would have no case demanding that Bethesda reimburse me for an axe I lost to a terrain bug on Skyrim, for instance.

I might be wrong, but that's how I'm seeing it at the moment.

View PostAodan, on 20 September 2012 - 01:20 AM, said:

I could only image the back lash if this happens with Paid Tournaments.

This is probably why Paid Tournaments aren't here yet.

Don't get me wrong, Aodan, I don't really disagree with you here, but I'm playing devil's advocate, because I think there are a few flaws in your demands, as I mentioned above. If you ask for the wrong action to be taken, Anet will just say no.

#26 YourBadKarma

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Posted 20 September 2012 - 11:14 PM

View PostCrawmerax, on 20 September 2012 - 12:39 AM, said:

So, if they had a bug which just so happened to not record the winners of each tourny and/or maybe even not record the participants that somehow makes their code awful?

Unforeseen bugs happen to every program. Just because this one possibly happened in just about the least convenient area for this specific problem doesn't make their code "awful", they have little to no control over what specific pieces of code break, they can only hope that as little breaks as possible, and with the smooth launch we had, I'd say they did a good job of that.

Yeah but they did get recorded... So this doesn't even matter.

Also, this "piece of code" didn't just "happen to break". This issue has persisted since BWE2. The reason chests didn't appear is because they would have been bugged chests in BWE2 that gave players better items than is intended. They removed these bugged chests, and never filled the hole with a working chest system. Not only that, but they hardly even responded to the community, and whenever they did it was a sentence at max.

#27 Crawmerax

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Posted 20 September 2012 - 11:31 PM

View PostYourBadKarma, on 20 September 2012 - 11:14 PM, said:

Yeah but they did get recorded... So this doesn't even matter.

You know that? How?

View PostYourBadKarma, on 20 September 2012 - 11:14 PM, said:

Also, this "piece of code" didn't just "happen to break". This issue has persisted since BWE2. The reason chests didn't appear is because they would have been bugged chests in BWE2 that gave players better items than is intended. They removed these bugged chests, and never filled the hole with a working chest system. Not only that, but they hardly even responded to the community, and whenever they did it was a sentence at max.

That still doesn't make their code awful, but it does make their schedule on fixing issues pretty awful. I can only take your word that the above is true though, since I wasn't part of the BWEs.

#28 YourBadKarma

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Posted 21 September 2012 - 12:42 AM

View PostCrawmerax, on 20 September 2012 - 11:31 PM, said:

You know that? How?



That still doesn't make their code awful, but it does make their schedule on fixing issues pretty awful. I can only take your word that the above is true though, since I wasn't part of the BWEs.

The achievements were working. Unless that was just voodoo magic, tournament wins were recorded.

#29 Crawmerax

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Posted 21 September 2012 - 02:05 AM

View PostYourBadKarma, on 21 September 2012 - 12:42 AM, said:

The achievements were working. Unless that was just voodoo magic, tournament wins were recorded.

I see what you mean. That does look like it keeps a record of tournament match wins.

Unfortunately, it doesn't keep a record of who placed highly enough for a chest in each tournament though.

If all it's done is record the number of matches you've won, there's no way to connect that to how many chests you deserve.

#30 Taggy ol Sitties

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Posted 21 September 2012 - 02:18 AM

I can confirm with Aodan that chests arent working as of last night, decided to stop for the night when we missed both gold chests.




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