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My friend can't log in because the Play button is greyed out

play button grayed out

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7 replies to this topic

#1 Bakura

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Posted 26 September 2012 - 01:26 PM

My friend who plays GW2 with me can't play the game because the play button is greyed out, does anyone know what's wrong with his client?
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#2 FoolishLobster

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Posted 26 September 2012 - 01:27 PM

Did he press the Log In button on the launcher?
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#3 Bakura

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Posted 26 September 2012 - 01:33 PM

Did he press the Log In button on the launcher?


Lol yes, he's lv 55.... ^^
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#4 Healix

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Posted 26 September 2012 - 01:41 PM

Is it downloading a patch?
Is he logged in (does it say "Welcome, Name!")?
Is he banned?

Re-open the launcher.

Gw2.exe -repair
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#5 TheGizzy

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Posted 26 September 2012 - 02:09 PM

Has he authorized his email address and his login location?
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#6 Chey

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Posted 26 September 2012 - 02:11 PM

Some of our guys reported that after yesterdays patch, they were forced to verify their email address and authorise the login location, until this was done the play button remained greyed out

hope that helps
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#7 hanwinting

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Posted 26 September 2012 - 02:30 PM

Some of our guys reported that after yesterdays patch, they were forced to verify their email address and authorise the login location, until this was done the play button remained greyed out

hope that helps

this it happened to me
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#8 Juminator

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Posted 26 September 2012 - 02:30 PM

After the 25 patch the email security was tuned to be more "precise", that trigered the mail verification for allot of people including me, before the 25 patch it was already very rare to need verification because i already had a pretty large colection of "locations" on my account, after the patch the verification trigered again, aparently its much more sensitive to ip diferences than before.

note: my IP is dynamic , 36hour cycle, and jumps all over around my real geo location in a very big radius so i frequently have to authorize by email because Anet thinks im being hacked :P

Edited by Juminator, 26 September 2012 - 02:33 PM.

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