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Bought game can't even install.

cant install frustrated crash support help

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#1 Erwingloudemans

Erwingloudemans

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Posted 31 October 2012 - 09:57 PM

Hi i bought the game last wednesday and i still can't get it to install. I have the dvd box and having problems installing if on my desktop.

My problem is the following :

I start the disk, Or the client i downloaded from the website, as administrator. The first window goes without problems. After it downloaded i think 10236 something kb it should go to the second window. this stays at 0 KB/0KB and after about 3 sec i get a severe error.and the installation stops. I think i tried every solution i found in a thread.

But can't get the .tmp trick to work for windows 7. Im having a real problem and getting close to a rage quit

I also tried to use gameadvisor.exe but that also crashed 2 times before it actualy ran through.  ive attached the file for the game advisor.



*--> Crash <--*
Exception: c0000005  
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 4876
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 15898
Module: AirfoilInject3.dll
When: 2012-10-31T21:45:55Z 2012-10-31T22:45:55+01:00
Uptime:   0 days  0:00:02
Flags: 0

*--> System <--*
Name: GUIMO-PC
IpAddr: 192.168.2.4
Processors: 2 [GenuineIntel:6:7:10]
OSVersion: Windows 6.1 (64 bit)

*--> System Memory <--*
Physical:   989MB/ 2047MB  48%
Paged:     1741MB/ 4094MB  42%
Virtual:   3066MB/ 4095MB  74%
Load: 51%
CommitTotal:   2353MB
CommitLimit:   4094MB
CommitPeak:    3043MB
SystemCache:    846MB
HandleCount:  19132
ProcessCount:    59
ThreadCount:    760

*--> Process Memory <--*
Private:          873MB
WorkingSet:        64MB
PeakWorkingSet:    64MB
PageFaults:     32324

*--> Game Context <--*
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:00

*--> World State <--*
<WorldState />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

*-->  Thread 0x810 <--*

*--> Trace <--*
Pc:73df1590 Fr:37214940 Rt:0095064b Arg:03541028 37214964 00000000 3a0e62a0
Pc:0095064b Fr:37214944 Rt:03541028 Arg:37214964 00000000 3a0e62a0 3a0c8be8
Pc:03541028 Fr:37214948 Rt:37214964 Arg:00000000 3a0e62a0 3a0c8be8 3a0e62bc
Pc:37214964 Fr:3721494c Rt:00000000 Arg:3a0e62a0 3a0c8be8 3a0e62bc 00000000

*--> Thread registers <--*
eax=00000000 ebx=00000000 ecx=73adfe4c edx=01ca5538 esi=00000000 edi=37214964
eip=73df1590 esp=37214930 ebp=37214940
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210246

ecx-32 73ADFE2C  c085ffff 17b48c0f ff330000 0098c681
ecx-16 73ADFE3C  ff560000 ad118815 e8c78b73 ffff19a9
ecx +0 73ADFE4C  90000cc2 fffffffe 00000000 ffffffd0
ecx+16 73ADFE5C  00000000 fffffffe 73ae15bc 73ae15cd
ecx+32 73ADFE6C  90909090 55ff8b90 8d51ec8b 68500845
ecx+48 73ADFE7C  73ad68be ad79f068 7b5be873 c483ffff
edx-32 01CA5518  00000000 00000000 00000000 00000000
edx-16 01CA5528  00000000 00000000 37fd4dec 08004aeb
edx +0 01CA5538  75d25d68 89abcdef 00001000 00000000
edx+16 01CA5548  00000000 00000000 00000000 00000000
edx+32 01CA5558  00000000 00000000 004f0053 00540046
edx+48 01CA5568  00410057 00450052 004d005c 00000001
edi-32 37214944  0095064b 03541028 37214964 00000000
edi-16 37214954  3a0e62a0 3a0c8be8 3a0e62bc 00000000
edi +0 37214964  000186a0 00000000 01c528b0 3a0c9140
edi+16 37214974  01c529d0 3914e6d0 00000000 00000000
edi+32 37214984  00000000 00000000 010000c4 0002fffe
edi+48 37214994  0000bb80 0002ee00 00100004 00100016

*--> Code <--*
73DF1570  558bec83 e4f8518b 45088b40 588b088b U.....Q.E..@X...
73DF1580  51245356 8b751057 8b7d0c56 5750ffd2 Q$SV.u.W.}.VWP..
73DF1590  8b0e8b57 048bd88b 4604508b 07515250 ...W....F.P..QRP
73DF15A0  68d0b9e0 73e8866c 000083c4 1485db79 h...s..l.......y
73DF15B0  0d6848ba e073e875 6c000083 c4045f5e .hH..s.ul....._^
73DF15C0  8bc35b8b e55dc20c 00cccccc cccccccc ..[..]..........

*--> Stack <--*
37214930  00000002 3a0e62a0 00000000 73e0bcf4 .....b.:.......s
37214940  00000400 0095064b 03541028 37214964 ....K...(.T.dI!7
37214950  00000000 3a0e62a0 3a0c8be8 3a0e62bc .....b.:...:.b.:
37214960  00000000 000186a0 00000000 01c528b0 .............(..
37214970  3a0c9140 01c529d0 3914e6d0 00000000 @..:.).....9....
37214980  00000000 00000000 00000000 010000c4 ................
37214990  0002fffe 0000bb80 0002ee00 00100004 ................
372149A0  00100016 00000000 00000001 00100000 ................
372149B0  aa000080 719b3800 01ca39d0 01bb82e0 .....8.q.9......
372149C0  01bb8370 01bb82e0 00000001 01ca39d0 p............9..
372149D0  3a0e6ac0 372149b0 764014dd 3721ff14 .j.:.I!7..@v..!7
372149E0  77b671d5 00146473 37214a28 00000010 .q.wsd..(J!7....
372149F0  77b274a5 00000000 01bb0000 391008d8 .t.w...........9
37214A00  00000010 00000001 00000020 00000002 ........ .......
37214A10  372149fc 03541010 3721ff14 fffffff0 .I!7..T...!7....
37214A20  01bb8c08 01bb82e0 37214a40 37214a40 ........@J!7@J!7
37214A30  75e92dbf 00000032 75e92e0f 01c3c2b8 .-.u2......u....
37214A40  37214a5c 37214a5c 76597a4c 01c3c2b8 \J!7\J!7LzYv....
37214A50  29895d1d 00950f36 00000000 00000000 .].)6...........
37214A60  3a0c9144 00000002 3a0c9140 37214ae8 D..:....@..:.J!7
37214A70  00000400 00000004 3a0ce1d0 00000000 ...........:....
37214A80  008e5ed5 3a0e62bc 00000000 00000000 .^...b.:........
37214A90  3a0c9144 00000002 3a0c9140 37214ae8 D..:....@..:.J!7
37214AA0  00000400 00000004 3a0ce1d0 00000000 ...........:....
37214AB0  37214c24 07876460 07876430 07876430 $L!7`d..0d..0d..
37214AC0  00000002 3a0c8be8 00000002 00000002 .......:........
37214AD0  0000bb80 00000000 00000000 00000000 ................
37214AE0  77b1e000 01cae701 00000002 00000000 ...w............
37214AF0  01cae7f0 37214b08 764014dd 01c52328 .....K!7..@v(#..
37214B00  00000001 01c52998 37214b20 77b1e023 .....).. K!7#..w
37214B10  01c529a0 01c529a0 00000000 01c52998 .)...).......)..
37214B20  37214b34 764014dd 01bb0000 00000000 4K!7..@v........
37214B30  01c529a0 37214b48 73a91401 01bb0000 .)..HK!7...s....
37214B40  00000000 01c529a0 37214b58 73a91e10 .....)..XK!7...s
37214B50  01c529a0 764013f0 37214b70 73a91b43 .)....@vpK!7C..s
37214B60  73ac3130 73a91b4f 00000000 3a0e62a0 01.sO..s.....b.:
37214B70  37214c24 0094f43c 3914e6d0 07876460 $L!7<......9`d..
37214B80  3a0c8be8 00000000 00000000 00000000 ...:............
37214B90  01c52940 3914e6d0 0094ff68 00000000 @).....9h.......
37214BA0  07876460 00000000 00000002 008e1e99 `d..............
37214BB0  3a0e62bc 07876460 00000000 00000002 .b.:`d..........
37214BC0  008df2d7 00000002 07876460 008df2ca ........`d......
37214BD0  07876430 008df2d7 00000002 00000000 0d..............
37214BE0  00000101 29895eb9 008d22be 00000064 .....^.)."..d...
37214BF0  00000000 00000000 00c73b9c 3a0c8be8 .........;.....:
37214C00  00000064 00000000 00000000 00000000 d...............
37214C10  37214c6c 07876430 000000f8 00000002 lL!70d..........
37214C20  00044008 37214cd0 00c751c9 00000000 .@...L!7.Q......
37214C30  073a63a0 00000000 00000000 00000000 .c:.............
37214C40  00000000 00000000 00000000 00000000 ................
37214C50  00000000 00000000 00000000 00000000 ................
37214C60  00000000 00000000 00000000 00000000 ................
37214C70  00000001 00000000 00000000 00000000 ................
37214C80  00000100 38d53740 00000000 00000000 ....@7.8........
37214C90  00000000 00000000 00000000 00000000 ................
37214CA0  00000000 00000000 00000000 00000000 ................
37214CB0  00000000 00000000 00000000 00000000 ................
37214CC0  03b671a0 38d53740 03b67190 03b67320 .q..@7.8.q.. s..
37214CD0  3721fd4c 00c752eb 00000000 073a6320 L.!7.R...... c:.
37214CE0  00bd1bdb 073a6320 07320020 00000000 .... c:. .2.....
37214CF0  00000000 00000000 00000000 00000000 ................
37214D00  00000000 00000000 00000000 00000000 ................
37214D10  00000000 00000000 00000000 00000000 ................
37214D20  00000000 00000000 00000000 00000000 ................

*--> DirectX Device Info <--*
VendorId    = 0x1002
DeviceId    = 0x9442
Version     = 8.17.0010.1129
Description = ATI Radeon HD 4800 Series
Compat      = 0x00000000
VidMem      = 1274 MB



i also ran all my windows updates. and the driver update from ATI.  now on version 12.6 i think.

im not that great with computers so if i need to do something i will need explanation for this.

please help!!!

Kind regards

Erwin

Attached Files



#2 cthulhuazathoth

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Posted 31 October 2012 - 10:31 PM

View PostErwingloudemans, on 31 October 2012 - 09:57 PM, said:

*--> Crash <--*
Exception: c0000005  
Memory at address 00000000 could not be read
Module: AirfoilInject3.dll
When: 2012-10-31T21:45:55Z 2012-10-31T22:45:55+01:00

Look like you have AirFoil  it's a program that send media from your PC to AirPort Express www.rogueamoeba.com/airfoil/windows/ or you could have some streaming software in your PC which depended on its DLL - AirfoilInject3.dll which is extremely DirectX (and in general windows OS) unfriendly; A LOT of  game and S/W won't run correctly if the dll is loaded.  

It also can be hard to get rid of. Make sure you do a reboot after uninstall. You may need to manually remove it if it decided to stay.

#3 Erwingloudemans

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Posted 31 October 2012 - 10:53 PM

Thanks for the fast response i will try to remove right away

#4 rashaverik

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Posted 31 October 2012 - 11:00 PM

I'd almost say you're also quite low on memory (RAM).  Also....How much free space do you have on the hard drive where you're installing GW2?

#5 Erwingloudemans

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Posted 31 October 2012 - 11:06 PM

You are amazing!

thank you for the fast response a easy remove programme and its copying installation data now :)

hope there are no problems after this but im further already

thanks

kind regards

erwin

#6 M1k3l

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Posted 31 October 2012 - 11:11 PM

View PostErwingloudemans, on 31 October 2012 - 11:06 PM, said:

You are amazing!

thank you for the fast response a easy remove programme and its copying installation data now :)

hope there are no problems after this but im further already

thanks

kind regards

erwin

Welcome to GW2 Guru!

Edited by M1k3l, 31 October 2012 - 11:11 PM.


#7 cthulhuazathoth

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Posted 01 November 2012 - 06:41 PM

View PostErwingloudemans, on 31 October 2012 - 11:06 PM, said:

thank you for the fast response a easy remove programme and its copying installation data now :)
Good .. just remember to give me discount in game for orange drop ..... enjoy the game




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