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Gem Store Buyers Beware

incompetent customer service

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#1 Shockpoint

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Posted 03 November 2012 - 11:56 PM

Buyer beware on GW2. Is this the start of the f***-all customer service attributed to free subscription?

[START]

Dear ArenaNet,

I made a purchase at the gemstore for a Witches Outfit available during the halloween season. I logged on today only to find my mail from the gemstore gone and my witches outfit gone too. If you check my purchases you can verify that I did, and you are free to verify from my inventory that I am not in possession of my outfit. Could you rectify this as soon as possible? I believe it may be a glitch, because I still have my Halloween mini pets. The devil horns that cost 0 gems that I did receive the day I bought it are also gone. What happened?
========================================================

Hello,

We are aware that delivery of purchases from the BLTC may have been delayed. We are confident that those issues have been resolved and expect that your items have arrived to you by now. If you have still not received your items please first double check your e-mail box. You see you can only actually have 10 mails from store purchases and other players in your mail box at any one time. If you have some old mails cluttering up your box it could be preventing you from receiving any new mails containing your items. So the first thing I would suggest is deleting anything you have in your in game mail box, after making sure to grab any items or money in there. We have heard some cases where deleting a few mails still doesn't free up the box for mails that have been pending either. So even if you show 9/10 or even 3/10 I would again suggest deleting everything in there, just to make sure there is nothing at all preventing you from getting any new mails.

After deleting those mails you still do not have your items or you have any other concerns about purchases that you made, please let us know.

Thank you,
Chase
Guild Wars Support Team
===========================================================

Dear ArenaNet,

I am aware of those problems however in this case I had already received the item in the mail and I took it out of the mail. It's not a case of delay, it's the item disappearing after the patch to remove the Mad King final phase was implemented. In other words, my item was deleted from my account by the patch. I clearly remember not seeing any "Are you sure you want to destroy this item" dialogue box, so I would not have deleted the item myself. You can check my purchase history to verify
I bought a Witches Outfit from the gem store for 700 gems.

Regardless, in my realization I did go and delete some mail from the inbox. Nothing new came in.

I have read the gem store issues on the forums so I assure you I have not yet found a similar solved situation; in fact there is another person on the merged post in Accounts who experienced the same thing. Buys gem item - receives gem item - disappears from inventory.

I have checked:

1. Mail
2. Inventory
3. Bank
4. Character town
clothes
5. Secondary characters (despite not having used any of them during the Halloween phases)

Please do look into this. My gem purchases usually come within 1 minute, so this definitely is not a delay issue. I received it seconds after purchasing from the gem store but I do not think it made it across the latest patch.

Regards,
==========================================================

I urge ArenaNet to look at this more closely as I think it may not be as difficult to solve. Worst case is that I will need to have another Witches Outfit sent to me. If you need proof of gem purchases, I have those too. Proof of gem store item purchases are only in the form of "Recent Purchase History". The faster you resolve this issue the faster you can resolve other issues.

I appreciate your understanding; I am quite worried as this is the first time I've bought anything with real money on an MMORPG. I understand you have many cases to solve but I feel that this one can be done and dusted very quickly. Please help make my first money trip a less bumpy one!

Thank you again for your understanding,

==========================================================

Hello,

Thanks for contacting us. We were able to confirm the purchase, that is not an issue. Unfortunately, we are currently unable to restore any items that are destroyed in-game. I'm very sorry for the inconvenience this causes you. Hopefully at some point in the future, this may be a courtesy we may be able to provide. Thanks again for contacting us! If you have any other questions or concerns about this or any other issues, please let us know.

Best Regards,
GM Mourdyth
Guild Wars Support Team

==========================================================

Dear ArenaNet,

Is this response implying that I was the one who destroyed the items? Because I did not even receiving the 6 parts constituting the Witches Outfit. I fail to see how this is my fault. I have paid 10.00USD and I'm left with nothing and ArenaNet is not going to do anything about it? I hope you are not serious about this being a final response to this issue.

I fail to see how I can 'accidentally' destroy 6 items part of a gem store set. It would have to be very deliberate, going through my inventory and deleting everything, despite the 6 inevitable dialogue box that would show up asking whether I truly want to delete the item. Even assuming I did delete it intentionally, what is the benefit? I would be deleting my own hard earned money.

I hope someone will look into this more deeply than offering me this highly unsatisfactory outcome. You have done well with the game, I hope you will not cause this customer to lose confidence in you.


I expect a proper response.

Regards,

========================================================

Dear ArenaNet,

If you have no method of restoring my items, I would like a refund for the Witches Outfit. It cost me 700 gems. I will not ask for a refund for the other mini-pet purchase of 500 gems. I think it's very reasonable for me to ask for one since I don't have the item and have never worn it on my character even once.

Regards,

[END]

I cannot believe this is the way they treat my issue, given their obvious verification of my use of PayPal to make the purchase. It is real money and they throw the issue in my face like it's a couple of lunch coupons. A purchase is a purchase, no matter how small it is!

I hope you guys don't run into this problem, I am just letting my fellow GW2-ers know about this. If it doesn't get resolved for me I think I am never going to purchase from them with real money ever again. To think this was my first time in using money to buy aesthetics on an MMORPG!

-Shockpoint

[EDIT] 5 MINUTES AGO THEY REMOVED MY FOLLOW-UP REQUEST ON THE OFFICIAL FORUMS. THIS IS GETTING DICTATORIAL, ISN'T IT?

[SECOND BIG EDIT] ===============================================================

Hey everyone,

I gave in and thought what the heck I'll just get another set sigh. This time it worked but the whole process of clicking "use" on the item and whatnot? It's the first time I've ever seen it, so I guess I had never got the item, it probably got lost when I clicked "Take All" from the mail.



Posted ImageMordachai1977, on 04 November 2012 - 03:04 AM, said:


Fixed that for you, didnt bother with the overall structure of the sentences though.

Yes, he could have deleted the item, its quite easy infact. The "take all" and "delete" buttons on the ingame mails are quite close together, ive deleted some coin a few times myself. On the other hand they could have disappeared aswell in which case it was an isolated issue because i havent seen more of these posts popping up. There is no proof for either, no point in discussing the matter.

All in all, you have gotten the same responce as the people who accidentally deleted their rytlock's and other bonus items... I believe Anet when they say nothing can be done. I doubt they are moneygrabbers like everyone likes to believe, proven by the fact half a dozen people posted in another thread about how they got the entire game refunded even after playing it for several weeks.


I also went and verified whether you could delete the item by pressing the button wrongly. No you can't, for the following reasons:

1. The Delete button is greyed out when there are still items in the gem-store mail. The only button you can press is the Take-All
2. The entire mail disappears as soon as you take the item.

I am guessing 2. happened to me and the item never reached my inventory because I never got the chance to click "Use" on the outfit set the first time. When I did, it broke into 5 pieces that I individually equipped. I tried it on the 0-gem devil horns to ensure I didn't make a second very expensive mistake.

The purchase history shows a second purchase of the same item if you did purchase it twice...just sayin', but I guess you guys probably knew that already.

Maybe somehow this thread can be stickied because I did find the same problem with 3 other users on the official forums. They all had them equipped and after a couple of days they disappeared. It's in the Accounts/Gem Store section for those interested. Just so you guys know, this problem DOES exist and I have had the unfortunate experience of being privy first-hand. Hope this post helped prepare others.

===============================================================

Edited by Shockpoint, 04 November 2012 - 03:37 AM.


#2 Shadowrose

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Posted 04 November 2012 - 12:01 AM

inb4 they already have your money

#3 Flaming_Foxx

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Posted 04 November 2012 - 12:02 AM

Yikes.
Definitely hope this gets resolved for you.

I'm not sure how the law works in America? But I assume you have something like NZ's consumer guarantees act.
Where you are entitled to a full repair, replacement or refund. Which would theoretically mean that by law they're required to fix the problem and give you your items, send you new items, refund the gem cost or refund your money.
Throw that at them and remind them that the exchanging of money for goods is a legal transaction and is therefore subject to all goods and services acts?

#4 Al Shamari

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Posted 04 November 2012 - 12:02 AM

Sorry to hear about this, although I don't think I've heard of this happening to anyone else. Sadly, costumer support for instances involving paid transactions in almost any game I've played has been relatively terrible. It just seems it is something that not a lot is invested in and no one has currently perfected it.

I wish you the best though, sad to see this sort of thing happen when real monetary currency is exchanged.

#5 Alaroxr

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Posted 04 November 2012 - 12:03 AM

View PostShockpoint, on 03 November 2012 - 11:56 PM, said:

[EDIT] 5 MINUTES AGO THEY REMOVED MY FOLLOW-UP REQUEST ON THE OFFICIAL FORUMS. THIS IS GETTING DICTATORIAL, ISN'T IT?

They're in the right to take that thread down because it's between you and ArenaNet, not you, ArenaNet, and anyone else who is browsing that forum.

Edited by Alaroxr, 04 November 2012 - 12:04 AM.


#6 Tavern

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Posted 04 November 2012 - 12:05 AM

No point in spending more money on this game. the 200 hours of gameplay aint worth more than the 50 bucks.

#7 Shockpoint

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Posted 04 November 2012 - 12:12 AM

View PostFlaming_Foxx, on 04 November 2012 - 12:02 AM, said:

Yikes.
Definitely hope this gets resolved for you.

I'm not sure how the law works in America? But I assume you have something like NZ's consumer guarantees act.
Where you are entitled to a full repair, replacement or refund. Which would theoretically mean that by law they're required to fix the problem and give you your items, send you new items, refund the gem cost or refund your money.
Throw that at them and remind them that the exchanging of money for goods is a legal transaction and is therefore subject to all goods and services acts?

I like this. I actually live in Australia and I believe we do have a consumer act. However, I think it's subject to where the purchase was made and it seems that this may make it 'offshore' I will have a look at PayPal and see what they say about undelivered purchases.

Thanks for the idea.

Shockpoint

View PostTavern, on 04 November 2012 - 12:05 AM, said:

No point in spending more money on this game. the 200 hours of gameplay aint worth more than the 50 bucks.

Agreed.

View PostAlaroxr, on 04 November 2012 - 12:03 AM, said:

They're in the right to take that thread down because it's between you and ArenaNet, not you, ArenaNet, and anyone else who is browsing that forum.

I have seen similar posts in garnering attention for incidents to be looked at in more detail, in fact my previous post was not deleted. It's fair to say that they look to hide anything that may give away incompetence. The reason I received in my PM box was actually because I used staff names and did not edit out ArenaNet's name. So I went in and edited the names out and reposted it.

#8 Shockpoint

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Posted 04 November 2012 - 12:18 AM




CONSUMER PROTECTION LAWS



When you buy a good or service over the internet from an overseas trader, it can be uncertain whether Australian consumer protection laws apply or whether an Australian court has any jurisdiction. The TPA applies to overseas traders carrying on business in Australia, but it is not clear whether this includes sales made over the internet by overseas traders.

If an internet overseas trader is found to have been carrying on business in Australia, then Australian consumer protection laws will apply, even if the contract states otherwise, e.g. "This contract is governed by the laws of California". If there is no Australian consumer protection (i.e. the trader is found not to have been carrying on business in Australia), then only the consumer protection laws of the trader's country (if any) will apply. These may offer you lesser rights than if you had purchased the good or service within Australia.

Note: Even if Australian consumer protection laws apply and an Australian court has jurisdiction over an overseas trader, it may be too difficult and/or too expensive to enforce a judgment against a trader who has no assets in Australia.

- Can you say that GW2 is 'carrying out' a business in Australia?


#9 Al Shamari

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Posted 04 November 2012 - 12:24 AM

Not sure, how would one define "carrying on business"? Does that mean they need to have a physical location within Australian? Or does that simply mean that they support Australia as a company (i.e. you're able to buy from them directly as an Australian resident, and not resorting to a third party)?

You may want to look into United States consumer protection laws if you're serious about this. Although, ours are more confusing.

#10 Bomb Voyage

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Posted 04 November 2012 - 12:28 AM

I think one of the problems is that different people are working on the same report. First you get an answer from Chase, next moment GM Mourdyth is on the case. Wouldn't it be better that the same person works on it, so he knows what going on without having to read everything again?

#11 Al Shamari

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Posted 04 November 2012 - 12:31 AM

View PostSmallie, on 04 November 2012 - 12:28 AM, said:

I think one of the problems is that different people are working on the same report. First you get an answer from Chase, next moment GM Mourdyth is on the case. Wouldn't it be better that the same person works on it, so he knows what going on without having to read everything again?
This is my point. All MMORPGs seem to have utterly terrible customer support organization. Haven't played a game that really got it 100% right.

#12 Shockpoint

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Posted 04 November 2012 - 12:35 AM

View PostAl Shamari, on 04 November 2012 - 12:24 AM, said:

Not sure, how would one define "carrying on business"? Does that mean they need to have a physical location within Australian? Or does that simply mean that they support Australia as a company (i.e. you're able to buy from them directly as an Australian resident, and not resorting to a third party)?

You may want to look into United States consumer protection laws if you're serious about this. Although, ours are more confusing.

Yeah, not sure about whether they physically need to be here to qualify for "carrying out a business". I'll have a look at the US ones. Hope it doesn't get big though.

View PostSmallie, on 04 November 2012 - 12:28 AM, said:

I think one of the problems is that different people are working on the same report. First you get an answer from Chase, next moment GM Mourdyth is on the case. Wouldn't it be better that the same person works on it, so he knows what going on without having to read everything again?

Yes, that is also one of the problems - not sure if Chase is part of the Game moderation team, but Mourdyth may be looking at it from a non-monetary, gameplay, perspective. He may not understand that to me this constitutes an investment of real funds and that probably shows in his superficial response.

#13 Crantson

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Posted 04 November 2012 - 12:38 AM

if you dont get satisfaction by dealing with customer service consider filing a complaint with the US Better Business Bureau.  Last time I checked ANet was fairly good at responding to complaints filed with the BBB.  Anet has an A+ rating and has resolved 47 of 49 complaints dealing with product/service which indicates they are interested in keeping their rating high and are likely to work with them to give you a refund or ensure you get your product.  And its a lot cheeper than trying for legal action

Edited by Crantson, 04 November 2012 - 12:39 AM.


#14 XgreatArtist

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Posted 04 November 2012 - 12:48 AM

They should just stop sending cash shop stuff using mail. Or Keep a separate mail tab for cash shop. This is just bullshit.

#15 Shockpoint

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Posted 04 November 2012 - 12:52 AM

View PostCrantson, on 04 November 2012 - 12:38 AM, said:

if you dont get satisfaction by dealing with customer service consider filing a complaint with the US Better Business Bureau.  Last time I checked ANet was fairly good at responding to complaints filed with the BBB.  Anet has an A+ rating and has resolved 47 of 49 complaints dealing with product/service which indicates they are interested in keeping their rating high and are likely to work with them to give you a refund or ensure you get your product.  And its a lot cheeper than trying for legal action

That's hard because I got redirected to Alaska's BBB.org and to further the complaint I need to put an American address...

Also, this is my last post today due to the new user 5-post limit until my posts get approved. I hope more people read this to be better warned - those who have suspected crappy service on online games anyway, well this is just more fuel for your reasoning :)

I have opened a dispute case with PayPal, hope that goes through as Virtual items is one of the categories you can select from the list. I had thought PayPal does not get involved in Virtual item transactions but that does not seem to be the case. I will see how it goes. I probably could keep editing this last post until my 5-post limit is released lol. How this world thrives on technicalities, sigh.

Edited by Shockpoint, 04 November 2012 - 12:54 AM.


#16 Hellspawn2323

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Posted 04 November 2012 - 12:53 AM

View PostAl Shamari, on 04 November 2012 - 12:02 AM, said:

Sorry to hear about this, although I don't think I've heard of this happening to anyone else. Sadly, costumer support for instances involving paid transactions in almost any game I've played has been relatively terrible. It just seems it is something that not a lot is invested in and no one has currently perfected it.

I wish you the best though, sad to see this sort of thing happen when real monetary currency is exchanged.

Same thing happened to my friend, and ANET gave him the same excuse that they did not have the means to return lost items.

Secondly Blizzard World of Warcraft had AMAZING!!!!! customer service. On 3 diffrent occassions me personally and on a few occassions aswell my friends have had thier WoW accounts hacked, Gold stolen / items sold / gear disenchanted and sold.

And every EVERY single time, me and my friends got EVERYTHING back. Im not just talking about gear / weapons and gold I mean right down too vendor trash 15x [Old Potatoes] and in almost all cases got everything back in less then 24hrs.

Oh and BTW yes i played WoW for several years and NO!!! I do not like WoW anymore, so this isnt some kind of flame post on GW2 versus WoW. Im simply stating a fact that blizzards support is fast, curtiouse and professional. Where as ANET customer service has been lack luster  resolving customer issues aswell as dealing with the 100+ Bots still farming in Orr.

Edited by Hellspawn2323, 04 November 2012 - 12:55 AM.


#17 Al Shamari

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Posted 04 November 2012 - 12:58 AM

View PostHellspawn2323, on 04 November 2012 - 12:53 AM, said:

Same thing happened to my friend, and ANET gave him the same excuse that they did not have the means to return lost items.

Secondly Blizzard World of Warcraft had AMAZING!!!!! customer service. On 3 diffrent occassions me personally and on a few occassions aswell my friends have had thier WoW accounts hacked, Gold stolen / items sold / gear disenchanted and sold.

And every EVERY single time, me and my friends got EVERYTHING back. Im not just talking about gear / weapons and gold I mean right down too vendor trash 15x [Old Potatoes] and in almost all cases got everything back in less then 24hrs.

Oh and BTW yes i played WoW for several years and NO!!! I do not like WoW anymore, so this isnt some kind of flame post on GW2 versus WoW. Im simply stating a fact that blizzards support is fast, curtiouse and professional. Where as ANET customer service has been lack luster from resolving customer issues too dealing with the 100+ Bots still farming in Orr.
See, I have never dealt with World of Warcraft's customer service department, but it must have been separate from Diablo's. I've dealt with their customer service department through email and it has been utterly horrible every time.

That being said, I do believe Areanet's is some of the worst. My younger brother had to deal with them first hand once in Guild Wars and again when trying to transfer his Guild Wars Hall of Monuments "things" into the content in Guild Wars 2, or whatever that deal was. Every time, they were absolutely horrible.

I love Areanet, but if they're going to push people to use the Gem Store more this time around (which I don't mind) they really do need to invest more in their customer service team, because it is not up to par with the extent that they're pushing monetary purchases.

#18 Shockpoint

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Posted 04 November 2012 - 01:07 AM

Look what I found on the official forums! Again it's Mourdyth! A game master to handle issues related to real money transactions is like getting an engineer to fix an accountant's problems.



[Player name edited out for privacy]
Response Via Email (GM Mourdyth)
Hello,
Thanks for contacting us. Unfortunately, we are currently unable to restore any items that are destroyed in-game or vendored and are no longer in the buyback tab. I’m very sorry for the inconvenience this causes you. Hopefully at some point in the future, this may be a courtesy [Shockpoint](I've emboldened this one because the word courtesy implies intentional deletion on the player's part. The same word was used in his reply to me. Absurd.) we may be able to provide. Thanks again for contacting us! If you have any other questions or concerns about this or any other issues, please let us know.
Best Regards,
GM Mourdyth
Guild Wars Support Team
I’m missing Gem Store Items I purchased along with the items I was wearing while trying the new items on please advise who to contact to fix this issue.
I am missing default towns gear I was wearing
Witch’s gloves from Witch set purchased with gems
Phantom’s Hood purchased with gems
Bunny Ears purchased with gems
Aviator Sugnlasses purchased with gems
Aviator Cap purchased with gems



about 18 hours ago


CC Ivonne
Community Coordinator

Hello [edited],
you did the right thing by contacting the support team and you received a reply from them. Unfortunately, there isn´t much that can be done anymore.
Sorry for the inconvenience.


View PostHellspawn2323, on 04 November 2012 - 12:53 AM, said:

Same thing happened to my friend, and ANET gave him the same excuse that they did not have the means to return lost items.

Secondly Blizzard World of Warcraft had AMAZING!!!!! customer service. On 3 diffrent occassions me personally and on a few occassions aswell my friends have had thier WoW accounts hacked, Gold stolen / items sold / gear disenchanted and sold.

And every EVERY single time, me and my friends got EVERYTHING back. Im not just talking about gear / weapons and gold I mean right down too vendor trash 15x [Old Potatoes] and in almost all cases got everything back in less then 24hrs.

Oh and BTW yes i played WoW for several years and NO!!! I do not like WoW anymore, so this isnt some kind of flame post on GW2 versus WoW. Im simply stating a fact that blizzards support is fast, curtiouse and professional. Where as ANET customer service has been lack luster  resolving customer issues aswell as dealing with the 100+ Bots still farming in Orr.

I may have seen your friend's post on the official forums. I just put it here before you posted. I had the name edited out before posting to ensure your friend's privacy. And yes, I think this is where ANet's disadvantages as a free subscription game come in to play. The gamebox purchase is probably investment for 1. employees, 2. expansions, in that particular order. Nothing wrong with that, but customer service is obviously lacking even more than school lunch-canteens.

View PostAl Shamari, on 04 November 2012 - 12:58 AM, said:

See, I have never dealt with World of Warcraft's customer service department, but it must have been separate from Diablo's. I've dealt with their customer service department through email and it has been utterly horrible every time.

That being said, I do believe Areanet's is some of the worst. My younger brother had to deal with them first hand once in Guild Wars and again when trying to transfer his Guild Wars Hall of Monuments "things" into the content in Guild Wars 2, or whatever that deal was. Every time, they were absolutely horrible.

I love Areanet, but if they're going to push people to use the Gem Store more this time around (which I don't mind) they really do need to invest more in their customer service team, because it is not up to par with the extent that they're pushing monetary purchases.

I agree, the aftermarket service doesn't look like it's about to catch up with the purchasable services provided.

View PostXgreatArtist, on 04 November 2012 - 12:48 AM, said:

They should just stop sending cash shop stuff using mail. Or Keep a separate mail tab for cash shop. This is just bullshit.

The first time I purchased something from the gem store I was of the exact same opinion.

Edited by Shockpoint, 04 November 2012 - 01:07 AM.


#19 Green

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Posted 04 November 2012 - 01:08 AM

If the witches outfit is anything like the Profane armor set purchasable from the BLTP then it comes not in 6 individual pieces but one whole piece (before you unpack it).

One must double click the package to "unwrap" it, at which point you can choose which pieces to equip. Actually the witches outfit has 5 pieces, there are no leggings, but anyway...

You need to be honest, you deleted the package before unpacking it,  or you'er looking for the wrong item(s) in ur inventory spaces.

So stop inviting the community for a swim in your pity poor me pool party, you'er embarrassing yourself standing on your soap box in your speedos.

#20 Shockpoint

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Posted 04 November 2012 - 01:17 AM

View PostGreen, on 04 November 2012 - 01:08 AM, said:

If the witches outfit is anything like the Profane armor set purchasable from the BLTP then it comes not in 6 individual pieces but one whole piece (before you unpack it).

One must double click the package to "unwrap" it, at which point you can choose which pieces to equip. Actually the witches outfit has 5 pieces, there are no leggings, but anyway...

You need to be honest, you deleted the package before unpacking it,  or you'er looking for the wrong item(s) in ur inventory spaces.

So stop inviting the community for a swim in your pity poor me pool party, you'er embarrassing yourself standing on your soap box in your speedos.

I had heard from members of the community that it breaks into a few pieces, because it is my first time purchasing. Will you save your insulting comments for yourself? If you have no constructive comments to contribute with then I prefer you withhold them in a professional manner. Given there are no grounds to prove I am a reasonable person online, but I think a sane person with a reasonable sense of conscience would not bother to post here if he did delete it himself. I would not. And does it look like I am inviting the community for a swim? I am simply warning them that this could happen. If you are going to be condescending, so will I. Go back home to your mother because you clearly don't understand how others place importance on real hard-earned money.

At any rate, the point is I did not even have the chance to see the 5/6 pieces that were meant to come out of the unwrapped item. My devil horns aren't even there and you don't have to unwrap it because I believe it is a single item. That leaves me with 2 items I have to hand-delete. Having purchased them with the sole purpose of EQUIPPING them I would have equipped them immediately, not leaving me with a chance to hand-pick 6 deletions. Please don't be an idiot, because you are trying hard to be one.

Edited by Shockpoint, 04 November 2012 - 01:30 AM.


#21 Outlaw Noob

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Posted 04 November 2012 - 02:23 AM

I second what green said!  Funny how problems like this are always isolated to only a few people with the common sense of a air headed blond.  I would say this dude still has the item in one of his or her's bag slots that is minimized. Would almost guess that shockpoint is one of those grammar experts in chat and believes there smart but still has to sing a song when they tie there shoes because of there lack of common sense.

Edited by Outlaw Noob, 04 November 2012 - 02:24 AM.


#22 Shockpoint

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Posted 04 November 2012 - 02:30 AM

View PostOutlaw Noob, on 04 November 2012 - 02:23 AM, said:

I second what green said!  Funny how problems like this are always isolated to only a few people with the common sense of a air headed blond.  I would say this dude still has the item in one of his or her's bag slots that is minimized. Would almost guess that shockpoint is one of those grammar experts in chat and believes there smart but still has to sing a song when they tie there shoes because of there lack of common sense.

Have you read the original post?

Actually don't bother replying because I feel that when people use "grammar" as a basis of attack, their opinions are generally worthless. Have a good day

Edited by Shockpoint, 04 November 2012 - 02:35 AM.


#23 RabidusIncendia

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Posted 04 November 2012 - 02:53 AM

View PostGreen, on 04 November 2012 - 01:08 AM, said:

If the witches outfit is anything like the Profane armor set purchasable from the BLTP then it comes not in 6 individual pieces but one whole piece (before you unpack it).

One must double click the package to "unwrap" it, at which point you can choose which pieces to equip. Actually the witches outfit has 5 pieces, there are no leggings, but anyway...

You need to be honest, you deleted the package before unpacking it,  or you'er looking for the wrong item(s) in ur inventory spaces.

So stop inviting the community for a swim in your pity poor me pool party, you'er embarrassing yourself standing on your soap box in your speedos.

Still nice for people to know that GW2 has no item recovery despite that other MMOs have it.  But then having that show up time and again is kinda forum clutter.  Someone should make a "GW2 for dummies"  list of everything you should know of GW2 and stick "no item recovery" on it so we don't need to keep seeing these threads.
Fun while it lasted.  I guess.

#24 Shockpoint

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Posted 04 November 2012 - 02:58 AM

View PostRabidusIncendia, on 04 November 2012 - 02:53 AM, said:

Still nice for people to know that GW2 has no item recovery despite that other MMOs have it.  But then having that show up time and again is kinda forum clutter.  Someone should make a "GW2 for dummies"  list of everything you should know of GW2 and stick "no item recovery" on it so we don't need to keep seeing these threads.

Take what you need from it. If you don't need to see it, maybe you don't need to bother opening this thread and replying to it. Maybe you can also experience what I have experienced first hand, as a favor to yourself. Clearly you are not one of those who needs this warning post.

#25 RabidusIncendia

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Posted 04 November 2012 - 03:00 AM

I'm not denying it sucks, but I've seen this thread 50 times under different people.  It's a legitimate complaint, but well.. what are you gonna do, right? It's happened to thousands of people so it'd suck to have 10,000 threads here if everyone posted it.

Edited by RabidusIncendia, 04 November 2012 - 03:05 AM.

Fun while it lasted.  I guess.

#26 Mordachai1977

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Posted 04 November 2012 - 03:04 AM

View PostOutlaw Noob, on 04 November 2012 - 02:23 AM, said:

I second what green said!  Funny how problems like this are always isolated to only a few people with the common sense of an air headed blonde.  I would say this dude still has the item in one of his or her's bag slots that is minimized. Would almost guess that shockpoint is one of those grammar experts in chat and believes they're smart but still has to sing a song when they tie their shoes because of their lack of common sense.

Fixed that for you, didnt bother with the overall structure of the sentences though.

Yes, he could have deleted the item, its quite easy infact. The "take all" and "delete" buttons on the ingame mails are quite close together, ive deleted some coin a few times myself. On the other hand they could have disappeared aswell in which case it was an isolated issue because i havent seen more of these posts popping up. There is no proof for either, no point in discussing the matter.

All in all, you have gotten the same responce as the people who accidentally deleted their rytlock's and other bonus items... I believe Anet when they say nothing can be done. I doubt they are moneygrabbers like everyone likes to believe, proven by the fact half a dozen people posted in another thread about how they got the entire game refunded even after playing it for several weeks.

#27 Shockpoint

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Posted 04 November 2012 - 03:09 AM

View PostMordachai1977, on 04 November 2012 - 03:04 AM, said:

Fixed that for you, didnt bother with the overall structure of the sentences though.

Yes, he could have deleted the item, its quite easy infact. The "take all" and "delete" buttons on the ingame mails are quite close together, ive deleted some coin a few times myself. On the other hand they could have disappeared aswell in which case it was an isolated issue because i havent seen more of these posts popping up. There is no proof for either, no point in discussing the matter.

All in all, you have gotten the same responce as the people who accidentally deleted their rytlock's and other bonus items... I believe Anet when they say nothing can be done. I doubt they are moneygrabbers like everyone likes to believe, proven by the fact half a dozen people posted in another thread about how they got the entire game refunded even after playing it for several weeks.

I appreciate a proper response. Thank you for that. I don't disagree with your point about easy deletions, but after doing like 60 odd quests I think I'd have proper practice clicking the right button to make sure I don't delete my money lol.


View PostRabidusIncendia, on 04 November 2012 - 03:00 AM, said:

I'm not denying it sucks, but I've seen this thread 50 times under different people.  It's a legitimate complaint, but well.. what are you gonna do, right? It's happened to thousands of people so it'd suck to have 10,000 threads here if everyone posted it.

I suppose so. I'll just restrain my urges to purchase from gem store from now on lol. There goes my part time money

#28 Mordachai1977

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Posted 04 November 2012 - 03:18 AM

I actually do recall buying something from the gemstore once, a minipack or a dyepack, but it didnt arrive. I had bought several things at the same time so i wasnt sure if the gems were taken for that one item and i let it go.  2 weeks later i got a surprise mail with the item. I guess the Dove took the scenic route

#29 Darkobra

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Posted 04 November 2012 - 03:18 AM

Blonde and blond are both acceptable. So it's the only thing he got right.

I genuinely believe they released this game too early. No guesting, glaring bugs, many other things that has been mentioned on these forums since... When was it? July? It's gone from "It's a beta!" to "It's the launch!" to "What the hell are you guys doing? Their authentication didn't even work initially and wasn't even in place at the start and now they're saying that they can't replace an item you bought with real money?

So how DID these people get their mini Rytlocks back?

#30 Tellia

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Posted 04 November 2012 - 03:25 AM

View PostRabidusIncendia, on 04 November 2012 - 03:00 AM, said:

I'm not denying it sucks, but I've seen this thread 50 times under different people.  It's a legitimate complaint, but well.. what are you gonna do, right? It's happened to thousands of people so it'd suck to have 10,000 threads here if everyone posted it.
actually i think it would be great to have 10,000 threads on the forum about this problem. it would make the issue incredibly obvious to anyone who plays the game or might buy the game. anet would lose sales no doubt, not just gem purchases but also the game itself, if people knew how their support handles these situations. and it would be enough incentive for anet to maybe actually DO something about it instead of reinforcing this "sorry we dont restore missing items" bullshit. they should at the very LEAST restore items bought in their gem store...

cause really, its not that hard to check an accounts history and see if items were purcahsed and existed or were deleted or whatever. and if you want to argue that maybe they dont have this system in place...well, why not? they SHOULD.





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