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Hoping to reach an Anet employee with a complaint (I've tried other methods of contact)


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#1 BabelFish

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Posted 08 November 2012 - 10:34 PM

I've often heard stories of how GW2 forums could often be overzealous with their moderation and I didn't believe it. Most times people exclude information, painting only their side of the story but then I ran into the same problem, not once but twice.
The first time I had posted a message in the warrior forum saying Hundred Blades seemed op in PvE, people took that as me declaring it is op so I clarified and didn't post in the thread after.

Quote

This is an automated message. Your post in PvE: Hundredblade seems really overpowered… was infracted.
Your original post in PvE: Hundredblade seems really overpowered…:
For the record seems doesn’t mean is. The words don’t mean the same thing.
Moderator Notes:
Please refrain from making posts that do not provide any meaningful contribution to the topic at hand.
•The message was deleted.
If you believe you have received this infraction in error or wish to make an appeal, please send an e-mail to [email protected].
The next time I encountered this issue was when I was posting in someone else's thread regarding a bug with selling items on the TC, I supported their claim of a bug, stating I had the same problem on a daily basis (which is true, everytime I use the TC I have the error selling bug)

Quote

This is an automated message. Your post in Error Selling in Auction House. was infracted.
Your original post in Error Selling in Auction House.:

I loathe this bug, it happens to me all the time…daily occurrences…
Moderator Notes:
Please refrain from making posts that do not provide any meaningful contribution to the topic at hand.
◾The message was deleted.
If you believe you have received this infraction in error or wish to make an appeal, please send an e-mail to [email protected].

I'm posting this in hopes of reaching a Dev at Anet.
While the moderation does a relatively good job on those forums I think this proves that there are some major issues with some of the chosen moderators if a person can't even post regarding a bug without getting a infraction.
Yes I've submitted emails regarding this with no response, posting this here would not be my first course of action.
Thank you for your time.

Edited by BabelFish, 08 November 2012 - 10:38 PM.


#2 Gilles VI

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Posted 08 November 2012 - 10:43 PM

This is not the way.

#3 TenderFoot

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Posted 08 November 2012 - 10:57 PM

file complaint with Better Business Bureau

write Mike O'Brien
ArenaNet, Inc.
3180 139th Ave SE
5th Floor
Bellevue, WA 98005

#4 JONO51

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Posted 08 November 2012 - 10:58 PM

Write them a letter or call (425) 462-9444.

#5 Strawberry Nubcake

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Posted 08 November 2012 - 11:10 PM

The one about the bug makes me think they are getting fed up with the "me too!" posts and I can't say I blame them.  Give them information that might actually help identify the source of the problem or don't post.  Would you want to dig through a zillion "me too and it sucks!" posts in search of a handful that actually provide useful information?

#6 BabelFish

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Posted 08 November 2012 - 11:10 PM

I'm not using BBB, letters are out dated, I sent a email like they said I should. I know devs come here, thus to me it makes sense to try to make them aware via this method. Thanks for the suggestions though.@ strawberry, someone had already suggested the bug is so easily tested that they could replicate it by trying to sell items quickly. The only thing that could have been added at that point was commenting that it was happening daily otherwise I wouldn't have even made a post. Regardless though, "me too" posts aren't against the rules they created.

Edited by BabelFish, 08 November 2012 - 11:12 PM.


#7 Red_Falcon

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Posted 08 November 2012 - 11:20 PM

"Thanks for your feedback.
Since the discussion has gone its course I will now proceed to lock this thread"

*hands out 18 infractions randomly*

#8 Al Shamari

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Posted 08 November 2012 - 11:40 PM

View PostBabelFish, on 08 November 2012 - 11:10 PM, said:

I'm not using BBB, letters are out dated, I sent a email like they said I should. I know devs come here, thus to me it makes sense to try to make them aware via this method. Thanks for the suggestions though.@ strawberry, someone had already suggested the bug is so easily tested that they could replicate it by trying to sell items quickly. The only thing that could have been added at that point was commenting that it was happening daily otherwise I wouldn't have even made a post. Regardless though, "me too" posts aren't against the rules they created.
Yes they are, and it's the exact reason people are getting infractions for them.

Saying "Me too!" only creates bulk in the thread, it creates more useless posts for them to look through when trying to find posts that actually mean something. It's not contributing anything. Someone obviously posted about a bug correct? Someone confirmed that it was easy to replicate, etc. correct? Therefore, the bug is confirmed to exist and they can look into it. More people simply saying "Me too" bumps unneeded topics and starts discussions that don't need to be had, especially on issues such as bugs. The topics should be closed once a bug is indeed confirmed, and it will then be passed on to the developers and dealt with.

I personally see exactly where they're coming from on issues such as that...

#9 TenderFoot

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Posted 08 November 2012 - 11:59 PM

View PostBabelFish, on 08 November 2012 - 11:10 PM, said:

I'm not using BBB, letters are out dated, I sent a email like they said I should. I know devs come here, thus to me it makes sense to try to make them aware via this method. Thanks for the suggestions though.@ strawberry, someone had already suggested the bug is so easily tested that they could replicate it by trying to sell items quickly. The only thing that could have been added at that point was commenting that it was happening daily otherwise I wouldn't have even made a post. Regardless though, "me too" posts aren't against the rules they created.

Filing a complaint with BBB is not out dated and still very viable way this day in age working method of a company hearing your complaint since going through [email protected] is 100% useless same as trying to PM a mod or any other Anet person on the forum.

#10 HawkofStorms

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Posted 09 November 2012 - 12:01 AM

Except none of those things have anything to do with the BBB.  They will laugh at you.  Oh no, a mean internet company deleted a post I made on the internet is NOT grounds for a BBB complaint.

#11 Biz

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Posted 09 November 2012 - 12:04 AM

You are posting single sentence replies to threads on one forum, replies that are promptly removed for going against guidelines of said forum and then complaining about it on different forum that has nothing to do with the forum where you were moderated in the first place. It should be fairly obvious why your replies are removed on official forums as they amount to little more then "agree" statements.

#12 Shadowrose

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Posted 09 November 2012 - 12:05 AM

View PostAl Shamari, on 08 November 2012 - 11:40 PM, said:

Yes they are, and it's the exact reason people are getting infractions for them.

Saying "Me too!" only creates bulk in the thread, it creates more useless posts for them to look through when trying to find posts that actually mean something. It's not contributing anything. Someone obviously posted about a bug correct? Someone confirmed that it was easy to replicate, etc. correct? Therefore, the bug is confirmed to exist and they can look into it. More people simply saying "Me too" bumps unneeded topics and starts discussions that don't need to be had, especially on issues such as bugs. The topics should be closed once a bug is indeed confirmed, and it will then be passed on to the developers and dealt with.

I personally see exactly where they're coming from on issues such as that...
Yes, leave each bug thread with 0 replies, to make it seem that only 1 person is indeed having said bug.

Sometimes, supporting a thread helps.

#13 Al Shamari

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Posted 09 November 2012 - 12:08 AM

View PostShadowrose, on 09 November 2012 - 12:05 AM, said:

Yes, leave each bug thread with 0 replies, to make it seem that only 1 person is indeed having said bug.

Sometimes, supporting a thread helps.
You obviously didn't read my full reply. I'm all for replies that help the issue at hand, for example the person explaining exactly how it was easy to replicate the said bug the poster was talking about. This is helpful and allows the developers further insight towards the issue, it may even give them hints as to where to look to begin fixing it. That is supporting a thread. "Me too!" is making your personal complaint heard and only serves to bump the thread, not support it.

#14 TenderFoot

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Posted 09 November 2012 - 12:16 AM

View PostHawkofStorms, on 09 November 2012 - 12:01 AM, said:

Except none of those things have anything to do with the BBB.  They will laugh at you.  Oh no, a mean internet company deleted a post I made on the internet is NOT grounds for a BBB complaint.

To a cetain extent you are correct, the people still have a valid complaint for the BBB to address with Anet since it falls under Customer Service issue since Anet are giving people the run around telling people to use [email protected]  then ignore them. Plus if you get too many of these unwarranted infractions can lead up to you loosing your game account not just your forum posting privilege

Edited by TenderFoot, 09 November 2012 - 12:17 AM.


#15 Shadok

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Posted 09 November 2012 - 12:21 AM

--No Petitions, No Thread Titles Addressing ArenaNet or NCSoft Directly or Indirectly (Including CM's and Devs)
Petitions online rarely generate good discussion or results. Seeing as "/signed" posts would follow under the No Spamming rule, these are doubly discouraged and will be deleted. Your thread titles should include a brief description of the content of your post and not "@Anet/NCsoft" or something similar.


We are not the official forums, and therefore GW2Guru should not be used as a means of contacting ANet. If you need to contact ANet, please do so through the proper channels. Threads should only be posted in TA if you have the intention of generating discussion that does not fit within the confides of an already existing thread. I suggest that if you wish to contact ANet, you do so through tickets, email,  or Twitter. It may take time to get a response, but I assure you that posting on GW2Guru would take far longer.

Edited by Shadok, 09 November 2012 - 12:24 AM.

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