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NCSoft Lost Shores Feedback Survey


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#31 phani_kaushik

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Posted 21 November 2012 - 04:22 AM

View PostLucas Ashrock, on 21 November 2012 - 04:10 AM, said:

Because you truly think hate poster on this forum / their official forum are filling a positive survey telling them how awesome and perfect the new content is, maybe? Don't you think they will have 95% of the survey with negative feedback, exactly like on this forum / their forum?

I am a GW2 fanboy, and I gave a mostly negative feedback except where it deserved a positive one, so unless you got a shiny and made good gold in-game, you wouldn't be giving a positive feedback to this thing.

#32 Bloggi

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Posted 21 November 2012 - 04:29 AM

View PostCobalt60, on 21 November 2012 - 03:50 AM, said:

This thread is exactly why developers should never listen to 'feedback' on forums and should use feedback surveys instead.

Why exactly? Because feedback surveys only use a close-ended, multiple choice type system that allows suppression of things we don't want to know about, and promotion of things we do?

Is it because the open-ended forum responses are actually worth less than the responses that are literally 'plugged in' into these sorts of surveys?

#33 farkov47

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Posted 21 November 2012 - 04:40 AM

tried to click on the link on my mail. got errors.
pity. it's an ironic twist to be honest.

#34 Trei

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Posted 21 November 2012 - 04:40 AM

View PostXekk, on 21 November 2012 - 04:29 AM, said:

Is it because the open-ended forum responses are actually worth less than the responses that are literally 'plugged in' into these sorts of surveys?
Yes.

The strength of a survey lies in its questions.
Ask the right kind of questions objectively and you get direct objective answers actually useful to you without needing to sift through redundant emotional clutter.

And of course most importantly, there are a lot more players who do not frequent forums than those who do.

Edited by Trei, 21 November 2012 - 04:43 AM.


#35 Alberel

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Posted 21 November 2012 - 05:06 AM

View PostTrei, on 21 November 2012 - 04:40 AM, said:

Yes.

The strength of a survey lies in its questions.
Ask the right kind of questions objectively and you get direct objective answers actually useful to you without needing to sift through redundant emotional clutter.

And of course most importantly, there are a lot more players who do not frequent forums than those who do.

The responses aren't likely to differ though. Everyone suffered from lag throughout the events, everyone was facing bugs, and the only people happy about the way the final rewards were handed out are the ones that got a precursor.

I don't think the forums will be much different to the survey in this case as the problems with this event were pretty much universal.

#36 Bloggi

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Posted 21 November 2012 - 05:09 AM

View PostTrei, on 21 November 2012 - 04:40 AM, said:

The strength of a survey lies in its questions.
Ask the right kind of questions objectively and you get direct objective answers actually useful to you without needing to sift through redundant emotional clutter.

Naturally. Does this survey in particular, ask the right kind of questions? Do they lend themselves to detailed and honest responses? The multiple-choice style is rather limiting in some questions. Let's pull out some examples from the survey.

On a scale of 1-5 (from Strongly Disagree to Strongly Agree), how much do you agree with the following statements about one-time only events?

- One-time-only events are something I look forward to and plan to login for

Detailed response: Yes, I look forward to them, but I live in a timezone that makes it inconvenient to log on. Is it possible to 'plan' to log in? Should I take leave from my day job in order to log in, or lose sleep over it? So I Strongly Agree with one part of the statement, and disagree with the other. What's the number to choose on a scale of 1-5?

The rest of the questions in that section are likewise difficult to give any opinion on, subjective or objective, because I have never had a chance to participate in a one-time event.

Or consider the last two questions in that section:

- The final battle against the Ancient Karka should only happen once

- The final battle against the Ancient Karka should happen multiple times

Detailed response: In this case it is inaccurate to choose 3, which actually indicates 'No Strong Opinion'. Nonsense, of course we have an opinion, it's just outside the scope of the survey. Obviously silly for the battle to happen multiple times. Where's the realism in that? But if it only happens once during a rather limited time period, then how do we compensate for the people who are unable to participate during that admittedly very narrow window? An outright war is usually not over within a matter of hours. Create an event that runs continually over a period of a few days to a week and many other people will get to participate and enjoy the fruits of labour of the dev team. Sure, we could still get some that rock up after a vacation or after living under a rock for a week and say they missed it, but it will be far fewer in number than those who missed it because they were in the 'wrong' timezone.

Or consider one of the final questions in the survey:

- Would you refer a friend to play Guild Wars 2 in the future based on this weekend event? (Select ONE from list)

Yes, Maybe, No.

Detailed response: Yes, I would refer a friend to play GW2 in the future, but not based on *this* weekend event in which I never got to play myself. Does that mean I should choose 'Yes', 'No' or 'Maybe'?

For sure, the survey needs to ask the right questions.

Edited by Xekk, 21 November 2012 - 05:19 AM.


#37 ZoeMayZing

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Posted 21 November 2012 - 06:09 AM

I can safely say I haven't been this honest for a survey in a VERY long time.

#38 farkov47

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Posted 21 November 2012 - 06:10 AM

Still no luck with the link guys.
I'm kinda have mixed feeling about this.
..

#39 Atticus

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Posted 21 November 2012 - 06:28 AM

View PostShroomhead Fred, on 21 November 2012 - 12:32 AM, said:

I got some feedback.

If you're going to run a one time event with such epic loot, try to include ALL TIME ZONES...

Is that not common sense?

'cause 'Merica. And that there is all matters (j/k)

And yea, all the more reason to never do one-off events ever again.

#40 Cobalt60

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Posted 21 November 2012 - 07:29 AM

View PostTrei, on 21 November 2012 - 04:40 AM, said:

Yes.

The strength of a survey lies in its questions.
Ask the right kind of questions objectively and you get direct objective answers actually useful to you without needing to sift through redundant emotional clutter.

And of course most importantly, there are a lot more players who do not frequent forums than those who do.

This.

The first part of assessing a product based on reviews is to discount any review that uses emotive language.

Positive or negative.

Edited by Cobalt60, 21 November 2012 - 07:29 AM.


#41 Vackashken

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Posted 21 November 2012 - 07:32 AM

Won't let me click anything on the survey. Oh well...

#42 Coren

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Posted 21 November 2012 - 07:37 AM

View PostZoeMayZing, on 21 November 2012 - 06:09 AM, said:

I can safely say I haven't been this honest for a survey in a VERY long time.

Shows you care about the future of our content.

#43 Yasma

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Posted 21 November 2012 - 07:49 AM

Surveys are often not good indicators of real opinion.  They tend to be very carefully worded to elicit responses that can be easily interpreted to the results the surveyor wants.  This survey only covers a few of the points of the last weeks "issues" while completely missing out the causes of the major storm brewing on the forums.

But at least with this they can say 'but we surveyed, people said they liked it!'

#44 Waar Kijk Je Naar

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Posted 21 November 2012 - 08:00 AM

Weird that it didn't include any questions about the gear treadmill, RNG and the gemstore.

Edited by Waar Kijk Je Naar, 21 November 2012 - 08:01 AM.


#45 ZoeMayZing

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Posted 21 November 2012 - 08:11 AM

View PostCoren, on 21 November 2012 - 07:37 AM, said:

Shows you care about the future of our content.

Of course I do, otherwise, why would I keep playing? I want this game to progress in a positive manner, that's fair and fun for everyone.

I'm really glad they did this survey, and feel that they should continue putting them out.

#46 Coren

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Posted 21 November 2012 - 08:35 AM

View PostZoeMayZing, on 21 November 2012 - 08:11 AM, said:



Of course I do, otherwise, why would I keep playing? I want this game to progress in a positive manner, that's fair and fun for everyone.

I'm really glad they did this survey, and feel that they should continue putting them out.

Don't know if you played GW1, and more specifically the guild wars beyond content. After the first addition, war in kryta, there asked for feedback, and changes reflecting that feedback was implemented into te next add-on, winds of change.

If that's any indication, they do listen to feedback, to an extent.

#47 phani_kaushik

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Posted 21 November 2012 - 08:38 AM

View PostCoren, on 21 November 2012 - 08:35 AM, said:

Don't know if you played GW1, and more specifically the guild wars beyond content. After the first addition, war in kryta, there asked for feedback, and changes reflecting that feedback was implemented into te next add-on, winds of change.

If that's any indication, they do listen to feedback, to an extent.

I'm sure they would, and was the primary reason I gave them a feedback, and most honest one, with both plus and minus points. Hope they work on the future events based on the feedback.

#48 Coren

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Posted 21 November 2012 - 08:44 AM

View Postphani_kaushik, on 21 November 2012 - 08:38 AM, said:



I'm sure they would, and was the primary reason I gave them a feedback, and most honest one, with both plus and minus points. Hope they work on the future events based on the feedback.

My main negative feedback, like most I imagine, was the technical issues and the one time events.

If their servers can't handle this many people, make them instanced for maximum 5 people, but aimed for one, and you get a themed item, like they did in GW1.

#49 farkov47

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Posted 21 November 2012 - 09:03 AM

They sent the mail twice and I still get an error when going to the feedback.
wtf a.net?

#50 Trei

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Posted 21 November 2012 - 09:04 AM

View PostWaar Kijk Je Naar, on 21 November 2012 - 08:00 AM, said:

Weird that it didn't include any questions about the gear treadmill, RNG and the gemstore.
They are most likely looking for feedback on only the actual event, not the patch.
Thus there is no need for them to litter the survey with other issues that has nothing to do with the event.

#51 XgreatArtist

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Posted 21 November 2012 - 09:25 AM

I see too many 'strongly disagree' in my survey options.
Event need to be worked on. With the mass dc, where it shouldnt happen because everyone is entitled to take part in the event and we shouldnt be able to attend because we dc due to the crappy hardware Nexon Arenanet used.
One time event should be rethought. And one time event will lead to mass dc.

#52 MandraxUK

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Posted 21 November 2012 - 10:14 AM

I filled the survey out with honest feedback, which admittedly, most was negative.  But, I'm annoyed that there were only a small subset of questions and nowhere to put further comments.

There is a bigger issue at the moment unrelated to how much fun I found the event and whether I liked the 'one off' nature of it or not.  I wonder why we didn't see a survey like this before they decided to add ascended gear and change the whole philosophy of the game.

#53 ZoeMayZing

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Posted 21 November 2012 - 10:37 AM

View PostCoren, on 21 November 2012 - 08:35 AM, said:

Don't know if you played GW1, and more specifically the guild wars beyond content. After the first addition, war in kryta, there asked for feedback, and changes reflecting that feedback was implemented into te next add-on, winds of change.

If that's any indication, they do listen to feedback, to an extent.

Huh! Had no idea that they did that. Hoping they do the same for this survey/upcoming surveys, as seeing our own changes reflected within the game would be really neat.

#54 pumpkin pie

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Posted 21 November 2012 - 10:39 AM

i have not receive any survey, but i want to give my opinion, firstly, this is in my humble opinion. DON'T DO ONE TIME EVENT!

i didn't receive any survey most probably because i was not in the "more popular" time zone, and I have not attended any one time event simply because it is an inconvenience for me.

#55 Lucas Ashrock

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Posted 21 November 2012 - 10:40 AM

View PostCoren, on 21 November 2012 - 08:35 AM, said:

Don't know if you played GW1, and more specifically the guild wars beyond content. After the first addition, war in kryta, there asked for feedback, and changes reflecting that feedback was implemented into te next add-on, winds of change.

If that's any indication, they do listen to feedback, to an extent.
Don't even dare to compare gw1 to gw2 ;) GW1 team was listening the community (except killing 55solofarm and runners)

#56 Gilles VI

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Posted 21 November 2012 - 10:45 AM

View PostSans, on 21 November 2012 - 12:35 AM, said:

They said 12 PST is the time they have the most users on.
That's the best they could do for one time events.

And why not do it like in GW1?
Why not let it run multiple times in a 24h time window? It would be easy to just make it a once-per-account event.

Everyone would be able to participate then, and get the loot.

#57 Coren

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Posted 21 November 2012 - 10:48 AM

View PostLucas Ashrock, on 21 November 2012 - 10:40 AM, said:

Don't even dare to compare gw1 to gw2 ;) GW1 team was listening the community (except killing 55solofarm and runners)

Well if they are using feedback tools now, I dare hope they will act the same.way now.

Besides, maybe 55 was destroyed, but rit farm stayed all the way. Changing signet of spirits function ruined the ritualist class (was my main)

View PostGilles VI, on 21 November 2012 - 10:45 AM, said:



And why not do it like in GW1?
Why not let it run multiple times in a 24h time window? It would be easy to just make it a once-per-account event.

Everyone would be able to participate then, and get the loot.

That's exactly what I put in my feedback.

#58 XSevSpreeX

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Posted 21 November 2012 - 10:50 AM

I have no problem with one time events, as long as they aren't during a weekend. It's much more convenient for players if a one time event is over the course of a week rather than 2 days (with multiple opportunities to experience the final event if there is one). I personally only got to play for about 15 minutes that weekend before I ran into a bug and couldn't do anymore (and I didn't have time to figure out what else I could do), then I had my sister's birthday to celebrate on Saturday and at this time of year finals are starting to come up for college students, which means a lot of essays and exams to prepare for. I was stuck doing essays all day on Sunday. I still haven't even been into the new area.

Edited by XSevSpreeX, 21 November 2012 - 10:52 AM.


#59 Enchanted Krystal

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Posted 21 November 2012 - 10:50 AM

View PostMazingerZ, on 20 November 2012 - 10:01 PM, said:

Ripped the URL from the forums:

http://newsletters.n...2-11-21/na.html

Seems legit.  If not, sorry.

Thanks for this link, hopefully they will listen to what the people want. :)

#60 Lucas Ashrock

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Posted 21 November 2012 - 10:52 AM

View PostCoren, on 21 November 2012 - 10:48 AM, said:

Well if they are using feedback tools now, I dare hope they will act the same.way now.

Besides, maybe 55 was destroyed, but rit farm stayed all the way. Changing signet of spirits function ruined the ritualist class (was my main)



That's exactly what I put in my feedback.
Give time, soon ritfarm will be killed too. It's just because it's a ghostcity , just powerseller and goldsellers are online and a tiny number of players who are so fond to waste time for hom points.
Devs are not so much working on it. But ye, will be removed.

No, forget they are planning to even listen one single word of the survey. They just do everything they want , already proved enough times when on a thread of their cesspool forum a team member wrote "We are reading comments interested on your feedback". Few days later, geargrind.

Edited by Lucas Ashrock, 21 November 2012 - 10:53 AM.





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