6 replies to this topic

[Subjugate]

This only recently started happening and I have been playing since headstart. For the past week or two, I have been getting frequent BSOD's while playing GW2 and only GW2. They are really random too, as I can play for long hours or I could instantly get BSOD'ed at loading screen.

I am getting an IRQL_not_less_equal BSOD error, but I have googled so much and done most of the recommended things with no luck. I can attach my debug files too if needed, but I just want to know if this situation is happening to anyone else with a similar error message?

I have updated all my drivers, driver sweeped my graphics drivers and reinstalled them as well. I tried to use driver verify to specifically pinpoint the problem, but then it just freezes my computer without a crash report or a BSOD but makes me restart.

Attached are my computer specs and below is the crash dump file I am getting.

Quote

Microsoft ® Windows Debugger Version 6.2.9200.16384 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\112112-10249-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`03008000 PsLoadedModuleList = 0xfffff800`0324c670
Debug session time: Wed Nov 21 21:22:50.816 2012 (UTC - 6:00)
System Uptime: 0 days 0:05:52.018
Loading Kernel Symbols
...............................................................
................................................................
..............
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffd8001585f78, 2, 0, fffff8000310cec5}

Probably caused by : memory_corruption ( nt!MiGetTopLevelPfn+65 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffd8001585f78, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000310cec5, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b6100
GetUlongFromAddress: unable to read from fffff800032b61c0
fffffd8001585f78 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP:
nt!MiGetTopLevelPfn+65
fffff800`0310cec5 4c8b4928 mov r9,qword ptr [rcx+28h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff88007117390 -- (.trap 0xfffff88007117390)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000001000072ca7 rbx=0000000000000000 rcx=fffffd8001585f50
rdx=fffffff5557b07c8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000310cec5 rsp=fffff88007117528 rbp=0000000000000005
r8=fffffe0007117560  r9=0000001000072ca7 r10=fffff880071175d8
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po cy
nt!MiGetTopLevelPfn+0x65:
fffff800`0310cec5 4c8b4928 mov r9,qword ptr [rcx+28h] ds:fffffd80`01585f78=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003086569 to fffff80003086fc0

STACK_TEXT:  
fffff880`07117248 fffff800`03086569 : 00000000`0000000a fffffd80`01585f78 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`07117250 fffff800`030851e0 : 00000000`00000000 fffffa80`06e71000 00000000`42506650 000fffff`ffffffff : nt!KiBugCheckDispatch+0x69
fffff880`07117390 fffff800`0310cec5 : fffff800`0312f812 00000010`00072ca7 fffffa80`06e71598 00000000`42506600 : nt!KiPageFault+0x260
fffff880`07117528 fffff800`0312f812 : 00000010`00072ca7 fffffa80`06e71598 00000000`42506600 fffff800`0336e29f : nt!MiGetTopLevelPfn+0x65
fffff880`07117530 fffff800`0313000b : 00000000`00000000 00000000`00000004 fffffa80`06e71598 fffffa80`06e71000 : nt!MiIdentifyPfn+0x722
fffff880`071175d0 fffff800`03494a25 : fffffa80`06e71000 fffff880`07117b60 fffff880`071176a8 00000000`00000000 : nt!MmQueryPfnList+0xbb
fffff880`07117610 fffff800`033d7a68 : 00000000`00000006 00000000`00000000 fffffa80`06e71000 00000000`00000001 : nt!PfpPfnPrioRequest+0x115
fffff880`07117660 fffff800`0338c7b3 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0b51d401 : nt! ?? ::NNGAKEGL::`string'+0x47c0d
fffff880`071176f0 fffff800`0338d029 : 00000000`0230b668 00000000`00000000 00000000`0230b6c0 00000000`00000002 : nt!ExpQuerySystemInformation+0x1193
fffff880`07117aa0 fffff800`03086253 : 00000000`043e7388 fffff880`07117b60 00000000`044f9cf0 00000000`0230cae0 : nt!NtQuerySystemInformation+0x4d
fffff880`07117ae0 00000000`76fb167a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0230b588 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76fb167a


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!MiGetTopLevelPfn+65
fffff800`0310cec5 4c8b4928 mov r9,qword ptr [rcx+28h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!MiGetTopLevelPfn+65

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0xA_nt!MiGetTopLevelPfn+65

BUCKET_ID:  X64_0xA_nt!MiGetTopLevelPfn+65

Followup: MachineOwner
---------

Attached Files

•  DxDiag.txt   24.38K   0 downloads

Edited by Subjugate, 22 November 2012 - 04:28 AM.

[X Ghoul]

1st rule in posting computer problems: POST YOUR COMPUTER SPECS

[Subjugate]

X Ghoul, on 22 November 2012 - 04:06 AM, said:

1st rule in posting computer problems: POST YOUR COMPUTER SPECS

Sorry I have included it along with the debug im getting from the BSODs.

[Khlaw]

How many memory sticks do you have?  If more than one, try taking one out.  If the game doesn't crash, sub in the next until you crash.  I'm betting it's a faulty memory module.

It's entirely possible for this to only impact you while playing GW2.  If it's not that, it's likely heat or drivers.

[Subjugate]

Khlaw, on 22 November 2012 - 04:32 AM, said:

How many memory sticks do you have?  If more than one, try taking one out.  If the game doesn't crash, sub in the next until you crash.  I'm betting it's a faulty memory module.

It's entirely possible for this to only impact you while playing GW2.  If it's not that, it's likely heat or drivers.

Thanks I was hoping it wasn't my memory sticks, but I took one out for now and no problems so far. But sometimes I can play for a few hours and nothing happens. I'll update if this resolves my issue in 24hrs.

[Quaker]

Make sure that all of your drivers - chipset, audio, etc - are up to date.

[Subjugate]

Thanks for all the help guys. I took out one of my RAM sticks and so far it hasn't crashed once and I've run multiple fractals and other dungeons.