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Forgot password/can't find serial code.

serial code password

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2 replies to this topic

#1 Castielzz

Castielzz

    Pale Tree Seedling

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Posted 24 November 2012 - 06:57 AM

I haven't played GW2 in a while. I want to play again, but I forgot my password and to reset my password I need my serial code. My serial code email has been long gone since I purchased the digital version on release. Is there anything I can do to play? I've sent a support ticket but no answer yet and it's been a while.

#2 Astral Projections

Astral Projections

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Posted 25 November 2012 - 09:20 AM

How long is "a while"? A few hours? A few days? If a few hours, it's too soon to expect an answer. If a few days, you should have gotten a response by one or two business days. They shouldn't need your serial number unless there is a dispute about ownership of an account. I have had to have my Guild Wars 1 password reset and it took about one business day. If they haven't responded by a couple of business days, resubmit the SAME  ticket. Putting in multiple tickets only slows it down.

#3 Mottle

Mottle

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Posted 25 November 2012 - 09:43 AM

They will respond and send you a serial code, but keep in mind that they may be busier over the holiday weekend.





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