They care a lot more about people like me than those who don't spend a single dime at the cash shop. I can tell you that for a fact and you can quote me on this. It is not entitlement but simple fairness, those who invest more are the ones who have a lot more privileges than those who do not.
And that's what it comes down to I guess; entitlement mentality derived from voluntary purchases. Ironically, no matter how much money you've dumped into the game through the cash shop, it's nothing compared to the revenue they've brought in; they care no more about you than me or anyone else, and possibly less even because it's you they're most interested in suckering out of money.
Talk about a terrible community.
Now, I've just checked my notifications from earlier and saw that users DuskWolf and NuclearDonut replied to me but for some odd reason I cannot find their posts. I'd like to at least read what they had to say.