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Aren't my thankful in support.gw2 (@nctaiwan issues)

account nctaiwan

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#1 BlauE2

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Posted 26 November 2012 - 03:37 PM

Greetings, I am from Hong Kong with an gw1 account in past.

In 2006, GW1 sales in Taiwan, NCTaiwan take care all players from Taiwan and Hong Kong.

Player in Taiwan / Hong Kong with have no choose, they force to using account name with XXX@nctaiwan not their email, and than few years later nctaiwan close service for GW1 and moved all account information to US NCSoft.

Maybe i need to take a feeling for "Aren't me thankful that i could saving my account!", but this is just a nightmare begin when i playing in GW2.

2012 Summer, GW2 launch some of BWE event, first time i meet my issues like:

- Cannot be change my account name.
- Cannot be purchasing gems in-game.
- Cannot be verified my email address. (but can get in game!  Aren't me thankful 2nd)

Of course I made tickets in support.guildwars2.com in that moment.

These problem, since 3 months ago, none of its solved, and also making new problem to me at last week update:  I cannot login to my account in account.guildwars2.com, forum.guildwars2.com also.

Facing this problem, raise ticket for them, a funny reply that comes out with "This purchase was made using a stolen credit/debit card and was thus flagged as a fraudulent charge."

My god, my game purchased in www.guildwar2.com.  Okay, this should be talk another days.

But I can still login to game, aren't me thanful 3rd by the way.

Here is some of my "battle report" between them.  1Mb with the picture, so i linked with it.
http://i.imgur.com/cWLeD.jpg

PS:  I have suff some Taiwanese forum and also found out many of "back player" with account name XXX@nctaiwan facing the same problem, also getting report to them and no solution.  I hope that we can getting some help on your support, to let ANET to taking serious on these problems, and I will be very appreciate.

Thanks.

Edited by BlauE2, 26 November 2012 - 03:38 PM.


#2 Evans

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Posted 26 November 2012 - 03:41 PM

This is going to sound rude but I'm holding off clicking that link you posted.
I hope your worries get solved but I suppose you're better off trying on the official forum of guild wars 2.

#3 raspberry jam

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Posted 26 November 2012 - 03:50 PM

View PostEvans, on 26 November 2012 - 03:41 PM, said:

This is going to sound rude but I'm holding off clicking that link you posted.
Link verified, it's just a jpg picture.

Though I agree, there's nothing we can do here, official forums could be slightly better but I doubt that too. Sorry.

#4 Gileas898

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Posted 26 November 2012 - 04:25 PM

View PostEvans, on 26 November 2012 - 03:41 PM, said:

This is going to sound rude but I'm holding off clicking that link you posted.
I hope your worries get solved but I suppose you're better off trying on the official forum of guild wars 2.

imgur is definately not virus o.O

#5 BlauE2

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Posted 26 November 2012 - 05:18 PM

The fact is, my account unable to login to any service in .guildwars2.com, including forum.guildwars2.com

So i open up a topic right here, just working as collecting hopes here.  Thanks to the support and vote!

**I am sorry about the link to make people worry about trojan horse, but if i can upload a megabyte picture i would go with forum attachment.

Edited by BlauE2, 26 November 2012 - 05:22 PM.


#6 MisterB

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Posted 26 November 2012 - 05:27 PM

View Postraspberry jam, on 26 November 2012 - 03:50 PM, said:

Though I agree, there's nothing we can do here, official forums could be slightly better but I doubt that too. Sorry.
They did say that they were unable to log in on the official forum as well as in game. That doesn't change the fact that posting here will most likely not help with the account problem.

Edited by MisterB, 26 November 2012 - 05:28 PM.


#7 Leyana

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Posted 26 November 2012 - 10:40 PM

Posting here will not help you get your account back any faster. The best route is still to communicate your situation with ANet support.

PS: You can embed an image using image tags like so: [ img]<insert url here>[/img]





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