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Anet's goodwill


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#1 Thyya

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Posted 28 November 2012 - 01:21 PM

Anet gives out refunds out of goodwill? or are they obligated to?
Found this thread on official forum locked because it's "derailed" but I think it's a legit discussion.

https://forum-en.gui...ds-class-action

Most people say it's not a false advertisement? Any expert opinion on this matter?
or are we allowed to discuss this here?

#2 raspberry jam

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Posted 28 November 2012 - 01:44 PM

They might be obligated in some jurisdictions. IMO they are doing it mostly to get rid of players who would otherwise just complain though.

I can't get a refund because I bought the game at Gamestop. So much for supporting physical game stores

#3 Coren

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Posted 28 November 2012 - 03:28 PM

I don't personally think ANet should give.refunds. If I asked for a refund for.each game that disappointed me...

Skyrim, Halo, Dragon Age2, Neverwinter Nights 2 to name a few, disappointed me, but kept the games because I made the purchase so I take responsibility. It's not like the game didn't WORK, but wasn't what I expected. Do you bring back a vacuum cleaner because it doesn't do cofee? No, even though you may have expected it to.

#4 Heart Collector

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Posted 28 November 2012 - 03:29 PM

View Postraspberry jam, on 28 November 2012 - 01:44 PM, said:

I can't get a refund because I bought the game at Gamestop. So much for supporting physical game stores
I guess this has to do with the policy of the middle man, your physical game store... They haven't sold the game to you but to the game store, and the box is theirs to do what they want with it. I could be wrong of course but I guess that's how it works?

#5 raspberry jam

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Posted 28 November 2012 - 04:15 PM

View PostHeart Collector, on 28 November 2012 - 03:29 PM, said:

I guess this has to do with the policy of the middle man, your physical game store... They haven't sold the game to you but to the game store, and the box is theirs to do what they want with it. I could be wrong of course but I guess that's how it works?
Yeah, more or less. I don't know if Gamestop can send back unsold/returned boxes to ANet, but either way, they refuse to take it back.

View PostCoren, on 28 November 2012 - 03:28 PM, said:

I don't personally think ANet should give.refunds. If I asked for a refund for.each game that disappointed me...

Skyrim, Halo, Dragon Age2, Neverwinter Nights 2 to name a few, disappointed me, but kept the games because I made the purchase so I take responsibility. It's not like the game didn't WORK, but wasn't what I expected. Do you bring back a vacuum cleaner because it doesn't do cofee? No, even though you may have expected it to.
But no one expects a vacuum cleaner to make coffee. You would be within your rights if it didn't clean well, or if it makes too much noise, or whatever else, as long as it's not damaged in any way. A household tool is, of course, very different from an entertainment product.

#6 SirGamesalot

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Posted 28 November 2012 - 04:21 PM

View PostCoren, on 28 November 2012 - 03:28 PM, said:

I don't personally think ANet should give.refunds. If I asked for a refund for.each game that disappointed me...

Skyrim, Halo, Dragon Age2, Neverwinter Nights 2 to name a few, disappointed me, but kept the games because I made the purchase so I take responsibility. It's not like the game didn't WORK, but wasn't what I expected. Do you bring back a vacuum cleaner because it doesn't do cofee? No, even though you may have expected it to.

If skyrim dissapointed you, you are a hard man to please!

#7 Robsy128

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Posted 28 November 2012 - 07:17 PM

I do think it's good, but unfortunately, as with most things, I think people would abuse this. I.e - buy the game, play for 2000 hours and then demand a refund claiming that they never liked it or whatever.

I'm on the fence about this. However, I would add that developers need money as they poured a lot of work into these games, so if you did buy it and play for more than, say, 30 hours, you shouldn't get a refund.

#8 Treble

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Posted 28 November 2012 - 08:22 PM

I didn't ask for a refund for FFXIV, and I won't ask a refund from ANet.

I figure not getting anymore cash shop money from me is enough. The game simply isn't anywhere near good enough for me to keep spending money on it, and them going back on their promises is more than enough reason to stop playing this game, IMO.

#9 Reverse Ghost

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Posted 28 November 2012 - 09:10 PM

View PostTreble, on 28 November 2012 - 08:22 PM, said:

I didn't ask for a refund for FFXIV, and I won't ask a refund from ANet.

I actually got really lucky with FF XIV. I had pre-ordered some sort of special edition for $70. I managed to cancel that pre-order for a full refund just a little bit before the game came out, due to me playing the beta and realizing how completely terrible the game was. Now, back then, $70 was a hell of a lot of money for me. Something something counted my lucky stars something something.

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#10 Coren

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Posted 29 November 2012 - 07:35 AM

View PostSirGamesalot, on 28 November 2012 - 04:21 PM, said:



If skyrim dissapointed you, you are a hard man to please!

Or juste have different tastes. I'm part of those people who preferred Morrowind to Oblivion and Skyrim simply because it's much harder to get your hand in and is much bigger and has more options than skyrim ever had or ever will. Personally, skyrim represents all that's bad with gaming these days: too easy, too bland to cater to the masses and lacks depth.

If disliking skyrim makes me a hard man to please then call me mister grouchy, but I'd rather be hard to please and have fun than be absorbed in the masses that accepts any big budget game as a template for greatness.




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