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Gems accidentally gone


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5 replies to this topic

#1 ManMadeGod

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Posted 01 December 2012 - 03:31 AM

The recent update changed currency exchange interface,
It automatically listed all my gems when go into gems->gold tab.
I want to go back to other tab but I accidentally hit the Trade button.
It consumes all my gems without confirmation.

#2 Flaming_Foxx

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Posted 01 December 2012 - 03:44 AM

D: ouchies. Unfortunately Anet is pretty uncompromising with accidental purchases/conversions >.>
Did you at least make a decent amount of gold? You can probably  use it to buy back at least a portion of the gems you just lost.

#3 Humfly

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Posted 01 December 2012 - 04:20 PM

View PostManMadeGod, on 01 December 2012 - 03:31 AM, said:

The recent update changed currency exchange interface,
It automatically listed all my gems when go into gems->gold tab.
I want to go back to other tab but I accidentally hit the Trade button.
It consumes all my gems without confirmation.

It automatically lists up to 9999 gems with one big sell button on screen. To get out you have to click on the buy/sell tab or one of the side tabs. Hit that one big button by mistake and poof the gems are sold with no confirmation required.

Crap interface listing the maximum number of gems up to 9999 and that there is no confimation required.

I hit that big button by mistake a few weeks ago, at current rates it cost me 100G. I should have taken the hit from the 30% spread and bought them back at the time.

Edited by Humfly, 01 December 2012 - 04:23 PM.


#4 JulianCasablancas

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Posted 02 December 2012 - 03:55 PM

View PostHumfly, on 01 December 2012 - 04:20 PM, said:

It automatically lists up to 9999 gems with one big sell button on screen. To get out you have to click on the buy/sell tab or one of the side tabs. Hit that one big button by mistake and poof the gems are sold with no confirmation required.

Crap interface listing the maximum number of gems up to 9999 and that there is no confimation required.

I hit that big button by mistake a few weeks ago, at current rates it cost me 100G. I should have taken the hit from the 30% spread and bought them back at the time.

Wow sounds like a crap system. I think the Gold --> Gem conversion is the same thing, no confirmation page.

#5 ManMadeGod

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Posted 02 December 2012 - 05:58 PM

View PostJulianCasablancas, on 02 December 2012 - 03:55 PM, said:

Wow sounds like a crap system. I think the Gold --> Gem conversion is the same thing, no confirmation page.

Just got their response, they feel sorry but that can't be undo.
Hooray.

#6 ScoutMATH

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Posted 02 December 2012 - 08:34 PM

shit happens. i wanted to buy fine transmutation stones but i clicked basic transmutation stones. too bad, no undo buttom. i sucked it up like a man.




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