If you don't know who I am, some brief information that might make you go "oh that guy":
I was the pioneer of Jade Quarry Ori node maps. I was the guy updating http://tinyurl.com/JQOre and I have been one of the 3 main contributors to http://octo.sberry.me
I'm that guy with 9 level 80s and 1200-1300 hours (would be more but it took 10 days just for support to reply) (http://imgur.com/a/Sn9Uu)
Basically, my account got hijacked twice, then banned for "buying/selling gold"
Hijack 1: I changed my e-mail back and changed my password for everything. Got hacked again the next day (seems to me they simply spammed support because it was inadequate or have some other method like I've been reading (https://forum-en.gui...-hacked-Merged/) where lots of people have been getting targeted and hacked)
Hijack 2: I made a completely new e-mail with a unique password, changed my GW2 account to that e-mail and had a unique password for that. Got banned 1-2 days later for "buying/selling gold" EVEN THOUGH THE ONLY THING THAT HAPPENED TO MY ACCOUNT WAS MY HALLOWEEN ITEMS GOT SOLD AND TOOTH OF FROSTFANG WAS BOUGHT (by the hacker). I didn't gain or lose any gold so I'm not sure why it was banned in the first place. Quite a few soulbound items and all my siege were deleted but that is besides the point.
My account has been secure as far as I can tell ever since I made a new e-mail for GW2 and changed my account to it. If someone is still trying to take my account, HOW are they doing it? Do they have my serial key somehow? I sent a ticket to support trying to get a key reset but they gave me some generic response about how they can't do it because something about security. If people can't even secure their account after getting it back and making all details new and unique, doesn't that mean something is messing up on ANet's side?
tl;dr: account got hacked twice but since it's been secure. Trying to get my account unbanned.
The last official response from ANet has been this:
Your Guild Wars 2 account has been blocked due to more than one individual being able to verify ownership of the account. Once an account has entered this stage we close the account because at no time in the future can we guarantee that this will not occur again. In short, the integrity of the account has been completely compromised and is unsupportable.
At this time the serial code <inset serial> has been disabled and the original purchase has been refunded.
Due to the depth of analysis prior to the account termination, no additional reviews or appeals will be considered.
This decision is final.
I am not going to continue playing if I can't play on my account which I put so much effort into.
Edited by F5in, 06 December 2012 - 01:58 PM.