8 replies to this topic

[VanderBeltLegacy]

i had decided my account could use some security, as i dont have a phone of anykind, i opted for email authenticator, this was a bad choice, as i am asked to "authenticate the link emailed to me", i dont recieve an email with a link, so i contact support, they give me a suggestion to "restore my account", ok, go to log in at my account at guildwars2.com, it requires me to authenticate my log in by following a link in an email, again..nothing, no email, i cant even use official forums to warn this, so i contact anet, they tell me "you dont need to authenticate my log in" at the official website, and they themselves can not turn authenticator off, so i sent an email showing it required me to authenticate, supposably the picture is to "big" to attach for guru, although i have attached bigger pictures at guru, so am currently locked out of my account with no way to fix this, and if cant be fixed, 3 months are down the drain, and the fact the company themselves cant fix this issue, just gives little credibility on their behalf.

also i have checked all email folders, it's been 2 days now, no emails in any folders

Edited by VanderBeltLegacy, 14 December 2012 - 11:08 AM.

[lmaonade]

the email takes a while, I've heard anywhere from an hour to a day, see if you get it later, that's about as much advice as I can give :\

For me, I had to wait about 2 hours for the email to show up

Edited by lmaonade, 14 December 2012 - 10:19 AM.

[Flaming_Foxx]

Did you check your spam folder?
(Sorry, I have to ask xD.)

[VanderBeltLegacy]

Flaming_Foxx, on 14 December 2012 - 10:20 AM, said:

Did you check your spam folder?
(Sorry, I have to ask xD.)

yep and even mentioned that to anet, should have stated that in my original post aswell.

lmaonade, on 14 December 2012 - 10:19 AM, said:

the email takes a while, I've heard anywhere from an hour to a day, see if you get it later, that's about as much advice as I can give :\

For me, I had to wait about 2 hours for the email to show up

it's been 2 days for me, but thats bull crap, waiting that long just to play our game, anet really need to step it up.

[Astral Projections]

Very strange. Is it possible to change your email on file with them? Maybe that would get around the problem.

[Killyox]

Works fine for me.

PS

Paragraphs - use them

[VanderBeltLegacy]

Astral Projections, on 14 December 2012 - 04:41 PM, said:

Very strange. Is it possible to change your email on file with them? Maybe that would get around the problem.

after 6 days of sending print screens(over and over) to show them i could not log in to my game or official website account @ guildwars2.com, they had me send my serial code+info, so they could restore my whole account for me, it really wasnt worth the head mess.

and in those 6 days..not 1 authenticator link/email was sent to me.

[Astral Projections]

I seem to recall a time or two, back when they started the email authenticator, of not getting my email. I remember a couple of posts from other people about it. It seemed to be a fairly rare bug tho which resolved itself each time. I suspect you got hit with a more severe version of it. ^^ Glad you got it fixed and are able to play now.

Edited by Astral Projections, 18 December 2012 - 08:22 PM.

[Bloodtau]

Welcome to GW2 customer support.
One of the worst in existence, please enjoy your stay