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Email Authenticator is bad

email authenticator authenticator

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8 replies to this topic

#1 VanderBeltLegacy

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Posted 14 December 2012 - 10:14 AM

i had decided my account could use some security, as i dont have a phone of anykind, i opted for email authenticator, this was a bad choice, as i am asked to "authenticate the link emailed to me", i dont recieve an email with a link, so i contact support, they give me a suggestion to "restore my account", ok, go to log in at my account at guildwars2.com, it requires me to authenticate my log in by following a link in an email, again..nothing, no email, i cant even use official forums to warn this, so i contact anet, they tell me "you dont need to authenticate my log in" at the official website, and they themselves can not turn authenticator off, so i sent an email showing it required me to authenticate, supposably the picture is to "big" to attach for guru, although i have attached bigger pictures at guru, so am currently locked out of my account with no way to fix this, and if cant be fixed, 3 months are down the drain, and the fact the company themselves cant fix this issue, just gives little credibility on their behalf.

also i have checked all email folders, it's been 2 days now, no emails in any folders

Edited by VanderBeltLegacy, 14 December 2012 - 11:08 AM.


#2 lmaonade

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Posted 14 December 2012 - 10:19 AM

the email takes a while, I've heard anywhere from an hour to a day, see if you get it later, that's about as much advice as I can give :\

For me, I had to wait about 2 hours for the email to show up

Edited by lmaonade, 14 December 2012 - 10:19 AM.


#3 Flaming_Foxx

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Posted 14 December 2012 - 10:20 AM

Did you check your spam folder?
(Sorry, I have to ask xD.)

#4 VanderBeltLegacy

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Posted 14 December 2012 - 10:25 AM

View PostFlaming_Foxx, on 14 December 2012 - 10:20 AM, said:

Did you check your spam folder?
(Sorry, I have to ask xD.)
yep and even mentioned that to anet, should have stated that in my original post aswell.

View Postlmaonade, on 14 December 2012 - 10:19 AM, said:

the email takes a while, I've heard anywhere from an hour to a day, see if you get it later, that's about as much advice as I can give :\

For me, I had to wait about 2 hours for the email to show up
it's been 2 days for me, but thats bull crap, waiting that long just to play our game, anet really need to step it up.

#5 Astral Projections

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Posted 14 December 2012 - 04:41 PM

Very strange. Is it possible to change your email on file with them? Maybe that would get around the problem.

#6 Killyox

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Posted 14 December 2012 - 04:51 PM

Works fine for me.

PS

Paragraphs - use them

#7 VanderBeltLegacy

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Posted 18 December 2012 - 04:22 PM

View PostAstral Projections, on 14 December 2012 - 04:41 PM, said:

Very strange. Is it possible to change your email on file with them? Maybe that would get around the problem.

after 6 days of sending print screens(over and over) to show them i could not log in to my game or official website account @ guildwars2.com, they had me send my serial code+info, so they could restore my whole account for me, it really wasnt worth the head mess.

and in those 6 days..not 1 authenticator link/email was sent to me.

#8 Astral Projections

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Posted 18 December 2012 - 08:22 PM

I seem to recall a time or two, back when they started the email authenticator, of not getting my email. I remember a couple of posts from other people about it. It seemed to be a fairly rare bug tho which resolved itself each time. I suspect you got hit with a more severe version of it. ^^ Glad you got it fixed and are able to play now.

Edited by Astral Projections, 18 December 2012 - 08:22 PM.


#9 Bloodtau

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Posted 18 December 2012 - 10:36 PM

Welcome to GW2 customer support.
One of the worst in existence, please enjoy your stay




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