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Crash due to RAM malfunctioning?


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#1 Cescoxonta

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Posted 15 January 2013 - 01:51 PM

It is some days that Gw2 crashes and send me to desktop. I tried to repair the installation, but without any luck. I also tried to reinstall GW2 from scratch, but again it did not work. Support suggests that it can be a hardware or windows problem. I would like to know if anyone had reported problem like mine due to malfunctioning RAM or other part of the system. Any help is welcome! Thank you

#2 christiansoldier

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Posted 15 January 2013 - 02:12 PM

Are you overclocking your video card?  I had a similar problem with the game crashing back to the desktop when I clocked the video card too high.

#3 Cescoxonta

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Posted 15 January 2013 - 03:23 PM

I bought a completely new PC last month, because my old one was not able to handle GW2 normally. I did not change anything in the settings and I could play without problems for a month. In the last few days I started to have problems. I dont believe is the graphical settings or the GPU clock

#4 The Comfy Chair

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Posted 16 January 2013 - 11:57 AM

You can run memtest to check your RAM, it's free as well. So that'll eliminate one possibility (or confirm it).

If you want to check if your computer will run GW2, check here.

If you find out you can't and need to think about upgrading or building another, check here.


#5 Cescoxonta

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Posted 31 January 2013 - 02:11 PM

I confirm it was a RAM problem. After changin the bank that was not correclty working everything went fine.

#6 Quaker

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Posted 01 February 2013 - 03:16 PM

While you're at it, check that the RAM settings are correct in the BIOS. The best option, unless you know what you're doing, is to set the RAM timings to "auto" or "by SPD", etc.
I've seen BIOS settings get corrupted by powerline spikes, etc, so it could be that the RAM is fine if run at the proper settings.

Edited by Quaker, 01 February 2013 - 03:19 PM.


#7 TGIFrisbie

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Posted 01 February 2013 - 03:24 PM

View PostCescoxonta, on 31 January 2013 - 02:11 PM, said:

I confirm it was a RAM problem. After changin the bank that was not correclty working everything went fine.

Was that actually necessary though?  With electronics it isn't so simple.  Could have been a poorly "seated" ram stick that simply needed to be reseated.  Could have been an issue with the socket, with the motherboard, etc.

Anyways you seem to have resolved it, have fun.

#8 Cescoxonta

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Posted 02 February 2013 - 01:32 PM

View PostTGIFrisbie, on 01 February 2013 - 03:24 PM, said:

Was that actually necessary though?  With electronics it isn't so simple.  Could have been a poorly "seated" ram stick that simply needed to be reseated.  Could have been an issue with the socket, with the motherboard, etc.

Anyways you seem to have resolved it, have fun.

I reset it in the socket and also change socket. I also inverted the two banks to be sure that it was not the socket. I am a scientist, I can give a certain confidence that it was the ram bank not working ;)

#9 TGIFrisbie

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Posted 02 February 2013 - 01:44 PM

View PostCescoxonta, on 02 February 2013 - 01:32 PM, said:

I reset it in the socket and also change socket. I also inverted the two banks to be sure that it was not the socket. I am a scientist, I can give a certain confidence that it was the ram bank not working ;)

Interestingly I am an electronics technician.  While I may not build rockets or perform brain surgery, I do troubleshoot.

#10 Elder III

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Posted 02 February 2013 - 05:47 PM

Important thing is that it is working properly now. :)

*Quaker performs brain surgery on rockets.  Me?  I merely perform rocket surgery on brains (in TF2 that is). ;)

#11 Cescoxonta

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Posted 05 February 2013 - 01:47 PM

View PostTGIFrisbie, on 02 February 2013 - 01:44 PM, said:

Interestingly I am an electronics technician.  While I may not build rockets or perform brain surgery, I do troubleshoot.

Most of my work is troubleshoot too. Usually you wake up a morning with a good idea, and then spend the whole year after that morning to try to resolve all the side problems you did not realize existed!




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