9 replies to this topic

[Hodl pu]

******** RESOLVED **********

Hi there.  I just upgraded my rig and for some odd reason, my FPS is much lower than on my old PC when I play GW2.  I mean SIGNIFICANTLY lower.  I even set my graphics to the lowest possible settings, yet no FPS improvement happened.  My old PC ran GW2 just fine.

NOTE:  GW2 is the only game I'm having FPS issues with.

My old PC:
AMD Phenom II Deneb X4 3.0GHz processor
AMD Radeon HD 6870
8GB Ram
1 TB
Windows 7 64bit

My New PC:
intel i5 2500k Sandy Bridge 3.3GHz (w/ liquid cooling)
AMD Radeon HD 6900
8 GB Ram
60GB SSD (Using only for Windows)
1TB Internal (where all my games are stored)
Windows 8 64bit


Anyone have any solutions or recommendations?  Thanks for the help guys!

UPDATE: 1/27/13

Fixed!  I contacted customer support and they gave me SUPERB customer service.  +1 Anet

"I took a look at everything you supplied so far and I did find something that could be causing your issue.

The AMD Radeon HD 6900 series card you are using is currently installed into a PCI-E slot that is only running x2.2 speed and the card has the ability to run at x16 speed. This means that the performance of your card is being cut by more than half. It is very likely that you do have the card in a x16 slot on your motherboard, however, it is not being registered properly and thus could be affecting your in-game performance.

I found this information on the GPU-Z you provided:

Bus Interface PCI --E 1.1x16 @ x2.2.0 <-- The first part of this line is what your graphics card is capable of running at. In this case x16 speeds. The numbers after the @ symbol are what the card is currently running at. In this case x2 speeds.

I would definitely recommend moving this card to the x16 slot to get the full benefits of the card. If the card is already in the x16 slot it is possible the issue you are experiencing is hardware related or bios related. If this is the case I recommend seeking a professional for assistance in getting the card running at x16 speeds.  "

Edited by Hodl pu, 27 January 2013 - 10:11 PM.

[Elder III]

Are you running off of the integrated graphics instead of your HD 6900 GPU?

[Hodl pu]

Nope, my integrated card isn't even active.  I've submitted a support ticket to arena.net, they're responding.  Haven't really tackled the issue yet, but at least they're trying.

[Zerk2012]

Hodl pu, on 27 January 2013 - 06:08 AM, said:

Nope, my integrated card isn't even active.  I've submitted a support ticket to arena.net, they're responding.  Haven't really tackled the issue yet, but at least they're trying.

A few things come to mind (you do have the monitor pluged into the video card right) download CPU-z and GPU-z make sure you core clock speed is going up and not staying throttled on the i5. Make sure your video card bus speed is at x16 speed and not x1 or x4 This will be the (bus interface) with gpuz if it does not say x16 click the ? to do a short test and see if it goes up. It should look something like this (PCI-E 2.0x16@2.0x16) and not this (PCI-E 2.0x16@2.0x4)

Edited by Zerk2012, 27 January 2013 - 03:00 PM.

[Zerk2012]

This will probably be their end response. Windows 8 is not officialy supported by GW2

[Elder III]

Please verify via GPU-Z or HWMonitor that your GPU temperatures are not too high while playing GW2.  It may be throttling due to high heat.

[cyclopsje]

Can anybody explain why there is so little fps improvement in lowest settings and highest settings.

Just wondering

[tijo]

cyclopsje, on 27 January 2013 - 08:14 PM, said:

Can anybody explain why there is so little fps improvement in lowest settings and highest settings.

Just wondering

It depends on where you are, but in crowded areas, the game becomes CPU bound rather than GPU bound.

[Hodl pu]

Hey guys, I got it fixed.  I contacted Arena.net's customer support, and I have to say they gave me AMAZING service.
They walked me through a whole bunch of diagnosing procedures and eventually found the solution with me.

Turns out my GPU was placed into the wrong slot.

Here's their final response.

"I took a look at everything you supplied so far and I did find something that could be causing your issue.

The AMD Radeon HD 6900 series card you are using is currently installed into a PCI-E slot that is only running x2.2 speed and the card has the ability to run at x16 speed. This means that the performance of your card is being cut by more than half. It is very likely that you do have the card in a x16 slot on your motherboard, however, it is not being registered properly and thus could be affecting your in-game performance.

I found this information on the GPU-Z you provided:

Bus Interface PCI --E 1.1x16 @ x2.2.0 <-- The first part of this line is what your graphics card is capable of running at. In this case x16 speeds. The numbers after the @ symbol are what the card is currently running at. In this case x2 speeds.

I would definitely recommend moving this card to the x16 slot to get the full benefits of the card. If the card is already in the x16 slot it is possible the issue you are experiencing is hardware related or bios related. If this is the case I recommend seeking a professional for assistance in getting the card running at x16 speeds."

[Zerk2012]

So yes just as my post said.