I know this is not an official support forum but I have no other place to go. See below.
I have plenty of MMO experience and this has to be the most retarded and frustrating experience I've ever encountered in an MMO so far, save for maybe SWG launch back in the day. Even my indie MMO experiences were never this bad.
I bought the GuildWars2 Digital Deluxe edition 2 days ago from the official site and played the last couple days pretty straight. Level 19 Sylvari Ranger on Sorrow. Talked to maybe 5-10 people tops (mostly trying to find some areas on the map). Did a lot of exploring mostly during that time (mainly in the grove). My character's name is not obscene or anything sketch. Single-word name.
After a break (and working to pay the bills), I came back home tonight to jump on and get an error window saying that my account has been terminated for a bunch of obscure reasons (see image attached) that gives me no insight to the actual reason why.
Now, I wasn't super upset or anything yet, just shocked. Stuff happens right? Maybe hacked or wrongly accused. Off to the support site I went to submit a support ticket.
Can't log in with my account to the support site - says my account is disabled. WTH?
So the $80 game account that I paid for 2 days ago is banned / terminated for no specific reason and I can't even log in to the support site to submit a ticket? The only thing I can do is log in to the account section, which does absolutely nothing for my situation. Can't access the official forums either. Now what?
I'm able to create a new support account so I can at least submit a ticket to ArenaNet. I fill out the ticket and submit it. Get the confirmation email. Come back a few hours later...
Can't log in to my new support account to check the status - disabled.
Are you f'ing kidding me? Is this a conspiracy or something?
I was able to submit a 2nd support ticket without registering but it seems like they are just deleting my tickets or something. Somehow ArenaNet hates me and I've only played their game for 2 days! If this keeps up and I can't get in touch with anyone I feel like I'm going to have to get a refund and all that time I've already spent is wasted.
I can honestly say that there is nothing that I can think of that I did during these past 2 days of playing that would be considered bad in any way, shape, or form.
I'm looking for any help that anyone can give me. I have both incident support numbers which I will provide below. I'm posting this on another popular GW2 forum site because I can't use any of the official avenues to get support. If I could get on the official forums I could ask a mod / red name.
Here's my support tickets:
Account Unique Name: Rytz.1836
If anyone can pass this info along to a mod on the official forum or some kind of official support staff, I would greatly appreciate it. Please PM me with any info.
Thanks in advance. It's almost 4am and gotta be up in 3.5 hours. I'll check back later tomorrow.