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[Answered] Suspicious Email

email mail arenanet account help selling verify

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#1 Blazer

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Posted 07 April 2013 - 10:38 PM

Hey.

I am not sure if I am posting this in the right forums, but hopefully I do so here I go:

This evening I recieved this email:


Greetings!

It has come to our attention that you are trying to sell your personal Guild Wars account(s). As you may not be aware of, this conflicts with the EULA and Terms of Agreement. If this proves to be true, your account can and will be disabled. It will be ongoing for further investigation by ArenaNet Entertainment's employees. If you wish to not get your account suspended you should immediately verify your account ownership.

You can confirm that you are the original owner of the account to this secure website with:


*WEBSITE LINK*

If you ignore this mail your account can and will be closed permanently. Once we verify your account, we will reply to your e-mail informing you that we have dropped the investigation.

Regards,

Account Administration Team
Thanks! --The ArenaNet Team


----------------------------------------------------------------------------------------------------------------------------

Now I find this mail to be quite suspicious as I am not trying to sell my account, nor am I hacked or anything as far as I know.

I deleted the link to the website, cause I am not sure if it's allowed to post it on this forum.

Personally I am wondering if anyone could please tell me if this is a fake email or perhaps have seen this sort of mail before.

Thanks in advance,

Blazer
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#2 Gerroh

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Posted 07 April 2013 - 10:41 PM

Probably fake.
Go to the support site and ask them there if it's real, they can tell you the truth. I'm not sure what Anet's procedures are on informing people about this sort of thing, so I don't know for sure.

Also, I am pretty sure selling your account is allowed, though I could be wrong. I assume it is because it's very common in video games for people to sell their accounts.
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#3 Blazer

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Posted 07 April 2013 - 10:48 PM

Probably fake.
Go to the support site and ask them there if it's real, they can tell you the truth. I'm not sure what Anet's procedures are on informing people about this sort of thing, so I don't know for sure.

Also, I am pretty sure selling your account is allowed, though I could be wrong. I assume it is because it's very common in video games for people to sell their accounts.


Thanks for replying Gerroh :)
I was already considering to approach their support to ask if I have to worry about anything.
Tho even when it's fake I still find the thought of recieving these mails quite worrying :/..
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#4 jayson

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Posted 07 April 2013 - 11:00 PM

It's a fake. I get the exact same email all the time threatening to cancel my WoW and Diablo III acounts for gold selling and selling my account if I don't verfiy my email for both. The kicker is that I'm not a WoW or Diablo player and never was lol.
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#5 Blazer

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Posted 07 April 2013 - 11:05 PM

It's a fake. I get the exact same email all the time threatening to cancel my WoW and Diablo III acounts for gold selling and selling my account if I don't verfiy my email for both. The kicker is that I'm not a WoW or Diablo player and never was lol.


Haha yes I do get those messages about WoW and Diablo III aswell, and neither do I play them. Altho those messages appear in my 'Junk folder', while this one of Gw2 isn't :S..
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#6 MisterB

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Posted 08 April 2013 - 12:11 AM

* Phishing – If an email links you to a site that asks you to type in your password, don’t type in your password. It could be a fake site. Go to the real account management site by typing “account.guildwars2.com”, or use a bookmark.

* Social engineering – If someone claims to work for ArenaNet or NCsoft and asks you for your password, don’t tell them your password. Our customer support team doesn’t need your password.

https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

The grammar in the body of the email is poor, they asked for your password, and I'm willing to bet 2 shiny coppers that the domain name of the link is not “account.guildwars2.com”.
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#7 Gerroh

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Posted 08 April 2013 - 12:36 AM

Thanks for replying Gerroh :)
I was already considering to approach their support to ask if I have to worry about anything.
Tho even when it's fake I still find the thought of recieving these mails quite worrying :/..


Just to be safe, in the chance that they may know you have a GW2 account with your e-mail, you should create a separate e-mail just for GW2, and make sure it is absolutely secure. They have ways of potentially getting your password without phishing for it.
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#8 Trei

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Posted 08 April 2013 - 01:53 AM

Probably fake.
Go to the support site and ask them there if it's real, they can tell you the truth. I'm not sure what Anet's procedures are on informing people about this sort of thing, so I don't know for sure.

Also, I am pretty sure selling your account is allowed, though I could be wrong. I assume it is because it's very common in video games for people to sell their accounts.

I do not know of any online game that has ever allowed trading or transfers of accounts except under extremely specific case-by-case circumstances.

You can't sell what is not yours to sell to begin with.
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#9 Corteaz

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Posted 08 April 2013 - 07:14 AM

It's fake! There's a thread in reddit that mentioned the same problem, and it's advised that everyone doesn't click the link at all:

http://www.reddit.co...l/<br /><br />-Cort
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#10 lalangamena

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Posted 08 April 2013 - 08:23 AM

fake.
I also get these emails for games i never played... :)
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#11 Blazer

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Posted 08 April 2013 - 10:40 AM

Thanks for the replies! I am relieved to see what I already thought to be confirmed :)

Tho is there a way to not recieve thsese mails again in the future?
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#12 NibriCevon

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Posted 09 April 2013 - 04:04 PM

There's nothing much you can do to prevent them completely. (Replying / trying to "unsubscribe" from these will actually get you more of them.) Just like anything else in computer security it's a war between the hackers and the providers.


If your e-mail provider has a good junk filter these things will get put into junk. Outlook.com and gMail will properly put these into the junk folder. (I got the WoW version of this e-mail and it was filtered.)
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#13 typographie

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Posted 09 April 2013 - 04:10 PM

Tho is there a way to not recieve thsese mails again in the future?


Mark it as spam in your email client/webmail app. NEVER reply to one, never do anything that could possibly confirm to the sender that you received it or that you even exist.

There's no foolproof way, you're bound to get a few in your inbox if you play games for any length of time using one email address. Its better to just develop a good eye for spotting them. Anet emails would probably include graphics, they would be from a valid Arenanet domain name (though that's not fool-proof) and they would be well-written. They probably would not direct you to a website other than https://en.support.guildwars2.com/ and they would never ask for your account name or password—they already know those.

Edit: Also, never, ever, ever, ever click a link that's in a suspicious email, sometimes that's all that's needed to end up with a keylogger or other such malware.

Edited by typographie, 09 April 2013 - 04:15 PM.

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