Why? So we can get force fed crap that we don't like and never say a word about it? That's not the way the world works. It is naive to think that game developers should be any different.
As consumers, it is our job to tell companies exactly what we think. They don't have to listen, but that would be rather stupid. There is a reason that the phrase, "the customer is always right" exists. And the companies that understand why that phrase is important tend to do better than those that don't.
The costumer is NOT always right. Quiet the contrary the costumer is very often wrong. That's just a silly marketing slogan companies/stores like to throw around to make people feel like they're being tended to (and yes, many places do actually follow it. Not because it's true, but because it's easier). Like many things, the reason that phrase exists is NOT because it's true, but because its use is effective (in this case effective at improving public relations). It's much easier to simply pander to your customer and give a 'free b' every once in a while then it is to actually deal with a raging customer. This works for places like restaurants where giving a free meal won't kill your profits, but not in the game industry where following every idiots raging criticism will literally ruin your game in the long run. Go through the forums, I'm sure you'll fine suggestion that you think are outright idiotic and would ruin the game. Do you want those customers to be considered "right".
And yes, as a costumer, it is our 'job' to be critical and provide feedback to companies about products or services. But that's not what this thread is talking about, it's talking about abusive, immature, irresponsible, harassing behavior. This isn't about voicing an opinion or having mean things to say about a game. It's about outright harassment and the fact that that harassment has escalated to such a degree that it is chasing talent out of the industry just because internet/gaming subculture is in such a state that a number of people don't know how to express themselves in a civil manner.
Your forgot to mention though, some dev's treat the customer base horribly, Ghostcrawler and his hand picked dev leads being chiefly among them. (he may be good at making money for his shareholders but his treatment of said customer base has a horible record)
So verbal abuse of/by developers is hardly a one way street.
Imagine some guy who likes to drive cars telling a professional mechanic that "he's doing it wrong". The mechanic is likely going to turn around and say "no, your wrong, leave me alone and let me finish my damn job".
That's how I view much of what GhostCrawler says. I have seen him say/post outright douchy things which I feel were wrong and that he should not have said, but in most cases it's just a matter of people crying over being told they were wrong instead of pandered to the way they're use to with game company PR.
Edited by Feathermoore, 20 August 2013 - 01:20 PM.
removed quoted content