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Problem with gem card - need advice please


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#1 ampalaea4

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Posted 28 February 2014 - 02:01 PM

MODERATOR EDIT: A list of authorized retailers is listed in a later post. All other sources are not to be trusted.

Hello all. After playing the game for 3 months I decided to buy some gems to enhance my gaming experience. I needed 1800 gems for server transfer to my friends realm and other gems for bank slots, makeover kits, e.t.c. Anyway I bought 3 Cards of 2000 gems from a site because friend told me is cheaper there. Here is the story:

I payed with paypal and they call me and asked me for vital informations, as id photo, credit card photo, paypal details, e.t.c. I have provided them with the paypal recipe and with a photo of credit card but I cutted out the middle numbers and expire date, only to see my name on it. They kept asking for more information and when I told them thats enough, cancel the order, they told me ok and they sent me 3 pictures with 3 GW2 cards and a code on them.

I opened the game and gone to the Trading post to redeem the codes but guess what..I got error on all 3 codes. I tripple checked the codes to make sure I enter them correctly and they were indeed correct. I tried multiply times to enter them, restart the game, e.t.c. but with no result. After that I contacted the GW2 customer support and they answered me in less than 10 minutes asking me for more information, like where did I bought the cards, e.t.c. I provided them all the info about my purchase and I also sent them the pictures of the cards I got from allcdkey.com.

In the same time I open a dispute in my paypal saying that the product that I received is significant different from what I ordered (that was the closest choice I had) and I sent message to the seller that the codes are not working. Before I make the dispute I tried to contact with them from online support but with no success. Anyway, allcdkey company sent me an e-mail asking me to provide them screenshots that prove that the codes are not working. I did that for all 3 codes I got.

All these happened in a matter of 30 minutes but since then and after 6 hours nothing else happened. No response from Anet and no response from Allcdkeys.

What you advice me to do? I have the option to escalate the dispute and let paypal decide, but how paypal will decide? Will they ask me for more info? What other steps should I do to solve my problem?

Needles to say that in the future if I wanna buy gems again I ll do so from Anet because I don't want to get through all these again.

Thanks in advance

Edited by Feathermoore, 28 February 2014 - 07:04 PM.
Removed link to site


#2 Desild

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Posted 28 February 2014 - 02:39 PM

Schmuck bait, and you just took it. Hook, line and sinker.

Obviously you have to buy unadultered cards from retailers or from ArenaNet directly. You tried to weasel your way into getting "cheaper" cards and got robbed. Would you expect any different? This is almost as bad as buying gold from gold sellers.

You should escalate this to PayPal as soon as possible, explain how the transaction went and what happed afterwards, with as much detail as you can humanly muster. At worst, you won't see your money back. But the sooner you do it, the better your chances.

EDIT: And for the love of Arceus, take that link out of your post as soon as possible.

Edited by Desild, 28 February 2014 - 02:43 PM.


#3 Nikephoros

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Posted 28 February 2014 - 02:43 PM

View PostDesild, on 28 February 2014 - 02:39 PM, said:

This is almost as bad as buying gold from gold sellers.


Gold sellers usually don't rip you off at least.

#4 Desild

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Posted 28 February 2014 - 02:49 PM

View PostNikephoros, on 28 February 2014 - 02:43 PM, said:

Gold sellers usually don't rip you off at least.

If you're implying that gold sellers aren't the vilest bunch on planet Earth, I am not amused.

#5 raspberry jam

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Posted 28 February 2014 - 03:01 PM

View Postampalaea4, on 28 February 2014 - 02:01 PM, said:

I payed with paypal and they call me and asked me for vital informations, as id photo, credit card photo, paypal details, e.t.c. I have provided them with the paypal recipe and with a photo of credit card but I cutted out the middle numbers and expire date, only to see my name on it. They kept asking for more information and when I told them thats enough, cancel the order, they told me ok and they sent me 3 pictures with 3 GW2 cards and a code on them.

I opened the game and gone to the Trading post to redeem the codes but guess what..I got error on all 3 codes.
You already paid for the codes and then they ask you for your credit card and you still thought that the guys you were dealing with were legit?

And then you call GW2 customer support to talk about codes that you didn't even buy from ANet?

Just go to PayPal and tell them to get your money back. And stop sending photos of your credit card to scammers. You were lucky to keep in mind that you should blank out the numbers, who knows you'd be broke by now if you hadn't.

#6 ampalaea4

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Posted 28 February 2014 - 03:13 PM

Thanks all for answer. I thought that buying gem cards from retailers is legit, since Anet have released these gem cards. So I don't think that I did something like buying from a gold seller...

@Desild, if anything the link from the site should remain in my post so people can learn from my stupidity and avoid it.

I am at work now, but once I go home I will escalate the dispute on paypal.

#7 ampalaea

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Posted 28 February 2014 - 06:15 PM

And here is the confirmation from Anet, they just answered me

Posted Image

Edited by Feathermoore, 28 February 2014 - 06:34 PM.
Removed site link


#8 Feathermoore

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Posted 28 February 2014 - 06:34 PM

Removed the links to the site in question. Since it has been answered this is closed now.

Edited by Feathermoore, 28 February 2014 - 06:35 PM.

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