Pure slander from someone who's notorious for never finding fault with Anet's "latest moves".
1) GWcomember (the reddit guy with an alternate account, I know who he really is), was the owner of a huge GW1 fansite. He was commonly rejected details/contact when he requested interviews (email or in person), requested clarification on news, or wanted to report information and check facts and was handled by Martin. He speaks good words of Regina, Stephane, and David.
2) I ran a nice little site of 750-ish active visitors myself back in the GW1 days. My requests would always be denied by Martin and M'OB, but after Regina and Stephane joined, my requests were always handled appropriately and timely. Of course, when Martin handled them (which you could see in the footer of e-mails based on the signature), they were evasive and/or not useful at all.
NCSoft have ArenaNet's balls in a vice, so I suspect everything people are unhappy with is a result of NCSoft's meddling in ArenaNet's development. ArenaNet are by far one of my favourite companies with regards to listening to their players and implementing features that the community want
I doubt NCsoft had anything to do with this. They've been the same at the top since GW1. I genuinely think the problem lied at the community structure. Mike O'Brien and Martin were the ones in charge of releasing information (corporate and content, respectively), and are held accountable for the period of "lackluster" community interaction, for lack of a better word. Corporate information went fine... press releases and reports are release on the fly through NCsoft's internal systems.
The problem is, Martin had one job. To lead the community team and the release of information and act as a mediator between the community and the development teams. There was very little of that since the announcement of GW2 even in GW1 (Ursan blessing and HoH fix comes to mind). In fact, it got so bad, Chris W. was making CDIs in his own free time to ensure there was at least an attempt, but he could "not keep up," to quote his words on the reddit. Since Martin left, the CDIs have actually been embraced by the community team and they're back on fansites (albeit not Guru, for understandable reasons), with the first one starting again on 10 September.
In short, NCsoft has nothing to do with this issue. It's Arenanet's problem and their internal community team structure, which was most likely lead by someone with a vision that does not match nor support the demands of the current community.
Edited by Kattar, 09 September 2014 - 02:55 PM.