I did prepurchase the game, that I know for a fact. I purchased off of the Guild Wars 2 website, not another retailer.
I was unable to access the very last stress test due to this problem. This began when I changed my account name from an old email address to a current one. I'm also unable to access my Guild Wars 1 account ever since then (saying that there is no account by that name). I have tried changing the account name back to the old one, but that doesn't help either. I sent in a ticket back then, and got a response, but it wasn't helpful at all.
I am able to log into the Guild Wars 2 website and download the client and everything.
I have also sent in a support ticket at around 1am EST, with some updates every now and then to clarify the problem. Still no response, which is why I'm also asking here on the guru.
Also, I have tried a -repair and deleting my local.dat, as it says to do on the support website. Still nothing. I have also asked my friend to log in on my account, he was unable to do so as well, so this is not on my end.
Update: There was a tweet for a workaround, to uncheck "Remember Account Name " and "Remember Password." Still doesn't work.
Any advice?

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