But feel free to open your own support ticket if anyone reading this has the same issue. i'm sure you will get the same response.
I do not doubt your statement that you were excluded from receiving the free minis because you purchased the gems before August 28th. Where I had trouble with your allegations was the idea that someone wanted to exclude you simply because they thought you were less loyal than a customer that purchased gems a month ago. Your post implied there was some sinister motive for punishing a subset of customers. I simply suggested there is probably a more logical and less devious reason for why people that purchased gems before August 28th were not eligible. I guessed it could be the result of a technical short coming. The beta period was probably crazy for them. People were probably dealing with issues from every direction. Maybe the purchase data collected before August 28th was incomplete or missing fields or information they started storing after the 28th. Maybe the data was stored in another DB table with incompatible data or could not be linked to the utility they used to generate the mailing list with the minis. Another possibility is oversight or human error. Maybe whoever was setting up the criteria or date range for people to received the minis simply forgot about the beta period. They just picked the live date to the present overlooking the beta period. I am really just guessing but I think my guesses that they excluded you due to technical reason or error is probably a better guess than them taking pleasure in upsetting some of their customers on purpose.