- Viewing Profile: Reputation: not_they
not_theyMember Since 12 Jun 2012
Offline Last Active Nov 22 2012 05:24 PM
- Group Members
- Active Posts 66
- Profile Views 1078
- Member Title Asuran Acolyte
- Age Age Unknown
- Birthday Birthday Unknown
Posted Global_GW2 on 06 November 2012 - 08:26 PM
Posted Parthis on 04 October 2012 - 04:56 PM
I loved GW1 and logged over 5000 hours playing it. I like a lot about GW2 especially in certain aspects where they clearly improved over GW1 (persistent world, global trading post, jumping). However, there are many things I dislike about GW2 at this point, some of which GW1 seemed to do better at. As a result, unless certain things change in GW2, either by updates or coming expansions, I doubt I'll end up playing it for as long as I played GW1.
Do any activity for 5000 hours and you'll be disappointed with something else. I played a ton of Vanilla WoW and was disappointed with TBC (and it all went down hill from there). I played through Mass Effect several times and was disappointed with ME2 and ME3. The reality is the more invested you get, and the more emotionally attached you become, the harder it is to take something new at face value.
At the end of the day GW2 is what it is; assess it as a standalone game and play it if you enjoy it. The people desperately trying to compare it to GW1 will always be disappointed... and the people who don't consider GW1 to be all that good are more than happy with GW2.
Posted CalmLittleBuddy on 07 September 2012 - 01:40 PM
Posted Midnight_Tea on 04 September 2012 - 08:50 PM
I've had a lot of girlfriends who've been in a string of abusive relationships. I'm reminded of how they naturally drift away from the one guy they eventually meet who doesn't mistreat them.
Posted Nikorasu on 01 September 2012 - 08:59 AM
Will the pressure from the constant whining force Anet to change their policy or face a collapse of their playerbase? of course not.
Those are the conclusions people with little sense of dimension, and short-term reasoning arrive to, but that's now how all this is going to pan out. Arenanet is doing a great job with these bans, and it has little to do on whether or not they are fair.
Let me elaborate:
GW2, as any major MMO release, has hundreds of bugs. For those of you who address this problem in a condescending way "Anet, learn to program your games", you have no idea how hard it is to program a MMO and should jump into a pire.
Some of these exploitable bugs can be extremely harmful to the economy, an economy where real money is involved. Instability in a system in which actual dollars are concerned is the last a company wants, as it might get them in all sort of legal trouble.
So when one of those inevitable bugs surfaced, in the form of karma vendors, what did you expect Anet to do? If they had followed the "fair" route, of cleaning all these items from the accounts and politely notifying about it, how do you think the player attitude would've evolved?
Immediately, everybody and their dog would start looking for their own ways to maximize profit, since Anet is not going to punish them.
By whipping out the extremely unfair banhammer, completely on purpose, they have managed to create fear in the players. They are having fun, and they don't want it taken from them. Now, all players will notify anything they find strange, at least to know if it's allowed or not. This works as the perfect bug report mechanism for Anet, which may then focus their efforts into fixing the game rather than correcting massive blows to the economy perpetrated by irresponsable streamers.
The offensive name issue is a pretty similar scenario. Whether or not a specific name was offensive enough to warrant the suspension is irrelevant. The important thing is that Anet is making it clear that you should not be trying your luck.
What is the end result of these decisions?
All the rage about unfair bans will last only so long. These things die quick. However, the health of the game system, specially the economy, will dictate how many people join and enjoy it in the future, and this early atmosphere of fear will have helped stabilize it. I predict that once the game runs stable and mostly exploit-free, Anet's ban policy will relax a great deal.
My personal conclusion and bottom line is that my respect for Anet has grown, as they give priority to the health of their game above their own reputation, and also above their early profit.
Good job, Anet.
Posted NickOfTroy on 31 August 2012 - 11:32 AM
Posted BloatedGuppy on 28 August 2012 - 09:19 PM
Long story short, OP is having issues with his suspension of disbelief. That does not qualify as a "major downfall" for the game except in the unique case of the OP and others like him.
Posted sifr on 30 August 2012 - 05:55 PM
* dungeons are too hard/casuals can't see all content
* class X is OP
* we need mounts/the world is too big/it takes too long to get anywhere
* I leveled to cap in a handful of hours and I'm bored
Posted Knuckledust13 on 28 August 2012 - 04:06 PM
Posted TheGizzy on 28 August 2012 - 03:03 PM
I'm about to log off for "the night" (my night - I sleep days), and before I do I want to try and help our little community here out a bit. What ANet's support staff is dealing with this week is what I do for a living - I build support suites for developers. I build the interfaces customers (you) submit your tickets through... I build the interfaces they (support staff) view & answer your tickets through... I train the staff that will man the support desk... and I stick around for a few weeks after launch to work any bugs out of the suite along with assessing the actual in-practice quality of each support staff member.
When a game of GW2's magnitude launches, there are a disproportionate number of support requests submitted compared to the player population. Have a starting player base of around 1 million? You're looking at at least 100,000 individual customers submitting tickets - emphasis on ticketS. It's inevitable that about 75% of your customers who submit one ticket will follow up with additional "new" tickets if they do not receive a human response within their own personally dictated time-frame.
Anecdote: last year, we had a guy submit one new ticket every 10 minutes for 14 hours on a Saturday night/Sunday morning. Every one of those tickets received a templated auto-response based on keywords. Every one of those responses involved database queries for the keyword matchup. Every one of those tickets in-bound and out-bound added traffic to the mail server.
Irony: The solution to his issue was right there in the auto-response.
You may be a reasonable, mentally healthy, intelligent customer. The guy/gal whose ticket sits before yours and after yours probably is not. S/he is slamming Support with dozens of tickets, each escalating in abusive content.
Ok, so in the interface the support personnel are looking at, it looks sort of like your Gmail interface. There are folders - tickets get routed based on choices the customer made from the drop down menu when creating their ticket... then they often get further routed based on keyword content. Those folders are filling up fast, and the software & hardware is having to really work to keep up with filtering and following up with automated responses which may or may not help solve the issue the customer is having.
Anecdote: I mentioned the "Irony" above because that is actually very often the case - the solution the customer needs is actually found within the automated response or in links found in the automated response. A surprising number of people will not even ATTEMPT the suggestions given by an auto-responder... they're convinced that their problem is unique/special and can only be handled by a human being... something they are quick to point out with a hastily (and often insultingly) crafted response they send back to the desk.
Assuming, of course, that they don't just start another new ticket screaming about the lack of human response to their old ticket which they vaguely reference and eventually some human being at the desk will have to squish together into a single chain.
Meanwhile, the mail exchange is groaning under the weight of all the inbound & outbound emails - thousands of tickets...thousands of automated responses...thousands of responses from customers to those automated ones... thousands of activation/confirmation/login information emails... on and on and on. Delays begin to happen, and then to stack.
You submitted your email 24 hours ago? Guess what? It probably just now got past the mail exchange and into the support suite itself... it's been floating about without form or substance the entire time, unreadable by anyone INCLUDING the keyword algorithm. It hadn't even hit the queue until this very second... and it's sitting there behind every other ticket that slipped in before it.
Now let's talk about the people - on the other end of your ticket, somewhere, is a human being. Now if the auto-responder solves your issue and you are courteous enough to close the ticket (assuming it wasn't auto-closed, which has become standard practice - it's re-opened when you respond), it's likely no human being will ever see it. However, despite the fact that the vast majority of tickets can be solved by the auto-responder, most customers won't think it actually is (see above), and so eventually, it's going to be seen by a human being who is simply going to repeat - a little more flavorfully - the exact same information already provided.
They're doing this same thing thousands of times. And in between that, they're being abused in ways you can't imagine.
Anecdote: After a ban, I had a young man insist that "I" was banning him because I was racist. Apparently, I somehow figured out his race through osmosis. After calling me names I wouldn't even THINK at my worst enemy, he proceeded to graphically describe all the ways in which he was going to disembowel and dismember me "and any children or pets" I might have.
Sad truth: I wish that were the worst thing that had ever been said to me.
Death threats, threats of lawsuits, insults to intelligence and appearance and education and weight and quality as a human being - about half of the tickets submitted include one or more of these.
Meanwhile, someone who is in customer service because they actually like helping people is having to deal with this. I've done support suites for multiple eCommerce industries. I work primarily in gaming because it's also my preferred hobby. If I combined every nasty, mean word I read in all of the other industries combined, I still would not have counted even 1/4 of the number of those I've read from gamers. We are a nasty, immature, self-entitled bunch that is unparalleled.
Do I expect any of you to suddenly start feeling warm fuzzies and grateful acceptance towards the ANet support staff? No. But I am hopeful that at least some of you will realize that it is not for lack of care about your issue that a solution to your problem has not yet arrived. Those men and women DO care that you can't log into the game... they're working their tails off to try and do their part to see that happen.
If you're going to feel sad about anything in this whole thing, consider the fact that the number of people who will bother to say "thank you," even when a support person has gone out of their way to help, is about 1 in 1,000. Which is, in some ways, a good thing - because such thank you emails only serve to tax the system further.
A quick list of things that contribute to lengthy delays:
- the NUMBER ONE THING that delays a response is additional tickets/responses sent by the customer. Every...single...time you write in, you are bumping your ticket to the back of the queue. Most ticket systems today will link your tickets based on your email address and/or account information. So even if you think you're being slick by starting an entirely new ticket? All you've done is bumped your 24 hour-old ticket to the very end of the current line.
- hardware issues... there isn't a non-Google/Hotmail/Yahoo/Etc. mail server in existence that can handle the sheer volume of traffic generated by the launch of a new game without issue. And unless you want to pay $100 more for your game to support such hardware, there never will be.
- waiting on developer updates. This is another big one. Sad to say, but nearly every developer I've worked with has been faster to post updates to Twitter/FB/etc. than to update their own support department about fixes, solutions or known-issues. And no, support probably isn't going to write back 10,000 people to say "we're waiting to hear from a developer on this." They're going to park those 10,000 tickets until that specific issue has been solved by the devs. There is no other effective way to do this.
- lack of information from customer. Another popular one. Auto-response kicks out a list of necessary information support needs from the customer. Customer either ignores it, or only answers a couple of the listed questions - sometimes out of confusion, sometimes out of ignorance (not everyone knows how to check their driver version, for example), and often just out of laziness/contrariness: "Why do they need to know my ______? That has nothing to DO with ______!?!?!?!??! I'm not telling them THAT!!!!!" This, despite the fact that said piece of information actually is important, but the customer, who learned how to "fix" their computer by watching YouTube videos and who now considers themselves an expert on all-things-computing can't see the big picture.
Summation: They really and truly will get to your ticket at the earliest possible moment.
Personal reassurance: I'm a gamer. I've been a gamer for over 30 years. I've been through failed launches rife with issues (hello Diablo 3). I've been through the feelings of betrayal as a player when it seems like a company doesn't care (hello Diablo 3). I've been through the crushing disappointment when you can't play a beloved game you've been anticipating forever (hello Diablo 3). I get it. 100% I get it.
And so do they. The support staff for devs are usually gamers themselves. They, too, are frustrated that they can't just fix it all for you right this second. Everyone at that company wants you to have a perfect, stress-free experience. They've hoped for it, they've prayed for it, they've probably danced nekkid under the moon to try and ensure it... but ultimately, things break and players are unhappy. It's inevitable. They are crushed that you are not having a perfect experience... and they truly are trying to solve your problem soonest.
Posted xMnCx on 27 August 2012 - 08:26 PM
Posted Fleshgrinder on 24 August 2012 - 07:44 PM
Now, with GW2 having unique names across all servers, many of you with those two name sources are running into problems.
Now, pragmatically, this isn't going to change hours from launch. Likely it will never change.
As a pragmatist, I decided instead of furthering the argument I would instead assist you in making a new name.
Names are interesting, they often begin as normal words and over time misspellings and new pronunciations create a name that is very different from where it started.
My middle name, for example, is William. It means "Helm of Will." How did "Helm of Will" become William? Well, the Germanic name Wilhelm got filtered through other languages and one variation was William, a commonly English name.
So let us start with a name I won't be using in GW2, Fleshgrinder.
This is not an original name. It was a last name I created at random for an orc character in an old NWN PW server. It's used across many MMOs by many people, so let us imagine I wanted to use Fleshgrinder but it was taken.
Well, let's turn Fleshgrinder into a real name just like "Will Helm" eventually became "William".
Now, the easiet way to do this is to filter the name through another language.
Filtered through Saxon, Fleshgrinder becomes Flaescgrindere
Now, I could stay with that, or I could go further.
Just keep saying Flaescgrindere over and over again, throw accents on it, break it down phonetically.
Flaescgrindere could become Flacegryndur, Flakgrin Dur.
It still means Fleshgrinder, just like William still means "Helm of Will", but now it's not likely going to be taken by others.
And this was filtering an English word through Saxon, which was one of the two languages that helped form English. If you instead filtered it through Bantu, you'd end up with a totally different sound all together.
This makes your names seem more "real", more organic.
You don't end up being some dbag running around with "Maximum Overkill" or some other really tacky name. Your character becomes more real.
Posted RAD on 24 August 2012 - 04:43 AM
I'll start off:
I remember when this game was first announced 5 years or so ago, all I was expecting was another GW1 styled campaign and I was still excited for it. That was all I needed. It wasnt until I saw the first elemenatlist skill videos that I realized just how different of a game GW2 was going to be, though I had little understanding of the scale. But I was still excited. I remember getting on GW1 one day in 2010 after a long hiatus and wanting to get rid of all my stuff because GW2 was coming out soon, I had no idea I would have to wait another 2 1/2 years. Now with the game fast approaching, Im still excited for It but not as much as I was a year or 2 ago. Its weird, but I think its because Ive spent the last 5 years of my life and 2 of them here on guru waiting for this game that Ive grown accustom to it. It just doesnt seem right for the game to actually be coming out and actually being able to play it. Its human nature to stray away from change but I think this one, this one is good. Not just being able to play instead of wait, but the whole different direction GW2 seems to be going in and I think its going to be well worth the wait. I cant thank you enough Arenanet for everything youve done and been able to accomplish throughout this whole process to give us the best possible game you possibly could. So thank you, I'll see you all in Tyria .
Posted Eldaran on 17 August 2012 - 05:53 PM
Posted Lurky on 14 August 2012 - 03:43 PM
You are obviously not up to date.
Let me bring you up to speed, dawnq. Today, the common gamer does not play the game anymore but posts on the forum what he does not like about the game and what he demands to be changed. He does so in a particular rude and entitled manner in threads titled as "dear Anet, from a MMO vet" or "A letter to Anet from a former pro gamer". It is also the place where the real PvP happens.