It's ONE MONTH, you said it yourself.
Crucial rolled out a new line of M4 SSD drives last year... good drives at a good price and the consumers lapped them up. Then suddenly, thousands of us began experiencing hourly crashes. Every single hour, exactly one hour from the last... BSOD.
MONTHS of screaming, begging, pleading...and finally, in January, Micron/Crucial offered a firmware fix. It turned out that the drives were perfect...until they hit 5,000 hours of uptime.
Does the M4 suddenly become a bad SSD? Does Micron/Crucial suddenly become a bad manufacturer? Or does poop just sometimes happen no matter how long you test something?
Answer: Poop happens. No matter how good you are. No matter how hard you try. No matter how dedicated you are. Poop happens. And if a company with 30+ years experience as a highly rated manufacturer can have poop happen on the scale of the M4 debacle, then I don't think cutting ANet a break is all that outrageous. Especially when, unlike Crucial (not to mention unlike hundreds of other game developers in past years), they're not sticking their fingers in their ears and singing "LA-LA-LA" while pretending problems don't exist.
If they're not fixing them fast enough for you, then I suggest you take your vast knowledge and superior development skills and roll out your MMO to show them (and every single other MMO developer throughout history) how it's done.