I'm not raging against Anet or GW2. I just wanted to address problems 1. the net is too wide if they're not going to investigate deep enough to see all the details that make me "not a bot" and 2. As necessary as those measures may be to combat gold sellers, it really offends, embarrasses, and alienates good community members when we receive a message that states our guilt and that a steep punishment has already been carried out.
And davadude, I appreciate that the guru staff upholds a lot of integrity and faith in Anet, but this is just an issue of their community management that could honestly be handled better. I know developers and Execs fill the advertisement and announcements, and they do a great job, but the CM people are the face and the voice when it comes to real player interaction. It would serve Anet and the game better if our feedback and concerns about these things help them to improve customer experience.
Yes, especially after seeing your case I agree wholeheartedly. Hope your account comes back before mine did (when I was banned back in November it took them two weeks).