Support tickets can take upwards of a week plus.
Thank you, I was looking at their contacts page looking for working hours, and a phone number I could call, but I couldn't find anything, Somehow I was still able to access the forums before they locked me out of there, and I was reading a little bit about their banning procedure. Unless I'm mistaken, they said an actual person comes and looks at you before deciding to ban, and this is highly upsetting.
it would be one thing if some glitch in the system caused be to be auto banned, which I wouldn't have much of a problem with, things happen, but knowing that an actual person came and looked at me, and judged me as a bot just stresses me out.
It was my first time farming sparks for charged loadstones, and I was directing my pet, evading, changing weapons, and just everyday general play. I don't think i was exiting any bot like behaviors afaik, and yet I was still judged as a bot, even if I do get unbanned, I'm worried that this will happen again if I ever decide to farm lodestones or something similar.
Maybe it had something to do with me being a ranger seeing as every time I see pics of bots they are rangers. The reason I'm assuming I was banned sometime while doing sparks at lyssa is because previously I was doing meta events, guild bounties, the daily, and crafting, and I don't see how any of that would get me flagged for a ban as a bot.